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my CDROM and DVDwriter drives have gone

Discussion in 'PC Hardware' started by lynette00, 2007/04/14.

  1. 2007/04/14
    lynette00

    lynette00 Inactive Thread Starter

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    A few days ago i put a dvd into my cdrom, it got jammed in there, i had to open it using a pin, since then its completey dead, there is not sign of the cdrom drive in the device manager or in the bios, so i just carried on using my external liteon dvdwriter, now there is no sign of that on my pc, the power is fine on that have tested it on another pc, could it be my motherboard? thanks in advance:)
     
    lynette00,
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  2. 2007/04/14
    lynette00

    lynette00 Inactive Thread Starter

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    Is there anyone that can help with this please:)
     
    lynette00,
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  4. 2007/04/14
    PeteC

    PeteC SuperGeek Staff

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    lynette00 - Welcome to the Board :)

    If your drive is not recognised in the BIOS there is every possibility that it has failed - this may be the reason for the DVD jamming in the first place. By jamming I take it that the tray would not open on the button? If you have access to another computer you could try the drive in that to confirm.

    Have you tried the external drive in another USB port? Does the port into which the drive is normally plugged recognise other USB devices such as a pen drive?

    BTW - we are all volunteers here so patience is the name of the game :) Bear in mind that this is a worldwide BBS and you need to take into account the time differences and the fact that the majority of members are based in the United States.
     
    PeteC,
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  5. 2007/04/14
    lynette00

    lynette00 Inactive Thread Starter

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    thankyou for your reply, yes thats correct it would not come out with the eject button...have tryed different USB ports for the external, but still nothing,..tried the external on another pc and works fine. i dont no if i am to confident taking the the cdrom drive out might leave it for a expert...would a fresh install of windows at least get the external up going. its really strange how the both arent regonised, yet they are two seperate drives.
     
    lynette00,
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  6. 2007/04/14
    PeteC

    PeteC SuperGeek Staff

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    May be coincidence or the two problems are connected.

    It is far too soon to consider a repair install of Windows....

    IMHO the DVD/CD-ROM drive has probably failed as it is not seen in the BIOS so that is a separate issue.

    You did not respond to
    If it does not then go into Device Manager and Uninstall all the components under Universal Serial Bus controllers (right click on entry > Uninstall). Reboot and Windows will re-install all the USB controllers and Root Hubs. This may resolve the problem with the external drive.
     
    PeteC,
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  7. 2007/04/14
    brimis

    brimis Well-Known Member

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    Now's a good time to learn! Power down the unit and pull the cover off the PC. Reseat the CD ROM cable and power cable. The power cable is a 4 pin connector and will reconnect easily. The CD ROM is a 40 pin connector and will reconnect just as easily. It could be the drive lost its reference point to ground. As mentioned previously, uninstall the USB ports and reboot, Windows will go out and find the ports.
     
    brimis,
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  8. 2007/04/14
    lynette00

    lynette00 Inactive Thread Starter

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    petec

    I have done as you said and unistalled everything under that area, and are happy to relay my dvdwriter is up and going again:) i noticed that there was a red cross on the massive storage device. thankyou for your help, really apperciated.

    Brimis
    I powered down, took the cover off and did as you said, which was easy enough, but the drive is still dead. but at least i have the dvdwriter to use.
    maybe i will have to put that one in to the shop to be fixed. thankyou for your help and advice, much appercaited:)
     
    lynette00,
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  9. 2007/04/14
    PeteC

    PeteC SuperGeek Staff

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    Glad to hear that the 'simple' fix worked for you :)
    Massive storage device ?? - what is this :confused:

    BTW - a red cross indicates that the item has been disabled - right click on it and select Enable from the menu presented.
     
    PeteC,
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  10. 2007/04/14
    lynette00

    lynette00 Inactive Thread Starter

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    In the device manager under universal serial bus controllers it says usb mass storage device... but since i deleted all of them and rebooted there is now no red cross.
     
    lynette00,
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  11. 2007/04/14
    PeteC

    PeteC SuperGeek Staff

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    Ok
     
    PeteC,
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