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Fatal System Error

Discussion in 'Windows XP' started by Brinic, 2007/03/28.

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  1. 2007/03/28
    Brinic

    Brinic Inactive Thread Starter

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    Sorry I'm not sure if I am posting in the right forum but I am not 100% sure what type of problem this is. My parents computer upon start up goes to the windows XP screen then immediatey to a blue screen which states,

    STOP: c000021a {Fatal System Error}
    The windows Login Process system process terminated unexpectedly with a status of 0xc0000033 (0x00000000 0x00000000).
    The system has been shut down.

    The computer is unusable at the moment.

    Is this something I can be talked through to fix or should I take it to the professionals. I'm willing to give it a try.

    Sorry if I haven't posted in the right forum

    Thanks
    Jennifer
     
    Brinic,
    #1
  2. 2007/03/28
    Whiskeyman Lifetime Subscription

    Whiskeyman Inactive Alumni

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    Whiskeyman,
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  4. 2007/03/28
    Brinic

    Brinic Inactive Thread Starter

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    Microsoft Tech Support

    A lot of the articles regarding this issue involve going into the start menu and the run program to resolve the issue. All I have to work with is a blue screen and at start up I can press F2 or F12 to get into different menues that is it. I cannot fix it the way they suggest. Microsoft sure has a great deal though! I can call them for only $59.99 for help. They are the only company I know that charges for tech support for their program.

    I am not the greatest with computers if you have any better understanding on how to do this it would be greatly appreciated. I'm Lost!!!

    Jen
     
    Brinic,
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  5. 2007/03/28
    PeteC

    PeteC SuperGeek Staff

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    Jennifer

    Reboot the computer and press F8 repeatedly as soon as you hear the BIOS beep on startup. This should lead to to a white text screen on a black ground with options to start in Safe Mode, ...... and Last Known Good Configuration.
    Select this if you can and post back with results.
     
    PeteC,
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  6. 2007/03/28
    Brinic

    Brinic Inactive Thread Starter

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    Still not working

    I was able to get into that menu but when I pressed Last Known Good Configuration it rebooted and went right back to that blue screen with the same error message. I'm stumped as I only have limited computer skills.
     
    Brinic,
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  7. 2007/03/28
    PeteC

    PeteC SuperGeek Staff

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    Don't worry about that - this is by no means a simple problem to solve.

    Let's try another approach .....

    Reboot and hit F8 to get back to that menu and this time select Safe Mode with a command prompt. If the computer boots up try a System Restore as outlined in this article ....

    How to start the System Restore tool at a command prompt in Windows XP

    Post back with your results. It is getting late where I am, but I will stick around for maybe another hour to see if we can resolve this.
     
    PeteC,
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  8. 2007/03/28
    Brinic

    Brinic Inactive Thread Starter

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    Same blue screen

    It went back to the same blue screen with the error message. This problem is going to test us!
     
    Brinic,
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  9. 2007/03/28
    PeteC

    PeteC SuperGeek Staff

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    There are really only two options open now ....

    Repair XP or make a clean install of XP. Another possibility is to make a parallel install of XP which should enable the data on the drive to be salvaged.

    The vital question is ....

    Was XP loaded from a retail copy or did the computer come with XP already installed and a Recovery CD?

    The third option is to wait for a response from some one else who may have other ideas.

    Post back ASAP before I go to bed :)
     
    PeteC,
    #8
  10. 2007/03/28
    Brinic

    Brinic Inactive Thread Starter

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    Windows XP

    Their computer is a dell so i'm not sure if the XP was put on there and they were given a disk. I will look into it and post back tomorrrow.

    Thanks for the help
    Jennifer
     
    Brinic,
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  11. 2007/03/29
    Dytrog

    Dytrog Inactive

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    when you turn on power can you hold F-12 - run diag. and F-12 on power enter bios setup - maintenance - enter - load defaults. if so the diag may tell you something. try defaults first i don't think that will fix it but ??? GL
     
    Dytrog,
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  12. 2007/03/29
    Brinic

    Brinic Inactive Thread Starter

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    So far no XP

    So far I have not been able to find my parents XP disk but I will keep looking. I should track down mine!
     
    Brinic,
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  13. 2007/03/29
    Brinic

    Brinic Inactive Thread Starter

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    A windows XP disc has been located!

    Can I fix this without losing all my files?
     
    Brinic,
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  14. 2007/03/29
    PeteC

    PeteC SuperGeek Staff

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    No cast iron guarantees :(

    Is the CD you found the one which came with the computer? Does it have any reference to Dell on it? I believe Dell supply full install CD's but cannot be sure - never owned a Dell :)

    As you appear not to have a backup of your files we need to proceed carefully. A repair of XP will not affect your files, but the use of a Recovery disk will wipe the lot out.

    Let me know re. the CD and if you are running Home or Pro and I will post illustrated details as appropriate.
     
    PeteC,
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  15. 2007/03/29
    Brinic

    Brinic Inactive Thread Starter

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    Xp Cd

    I'm not sure if this is my cd or his but we both have Windows XP Home Edition. It is the actual CD.
     
    Brinic,
    #14
  16. 2007/03/29
    PeteC

    PeteC SuperGeek Staff

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    On the basis that you have a copy of the XP Home installation CD make a Repair installation as outlined and illustrated in this article ...

    http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

    If the screens you see and the options offered differ from those shown let me know and quit the repair.

    A repair install will not affect your files - if the repair fails there is still hope left, but saving your files becomes a little more difficult.

    Keep us posted.
     
    PeteC,
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  17. 2007/03/29
    Brinic

    Brinic Inactive Thread Starter

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    Windows recovery for dummies!

    I've made it to Part 2

    Now select the operating system you wish to repair, if as in most occasions there is only one, the just press "R" to continue

    but after that it goes to a black screen that says

    Microsoft Windows XP(TM) Recovery Console.

    The Recovery Console provides system repair and recovery functionality.

    Type Exit to quit the recovery console and restart the computer

    1: C:\Windows

    Which windows installation would you like to log onto
    (To Cancel, Press Enter)?

    What should I do?

    Sincerely
    The Dummy
     
    Brinic,
    #16
  18. 2007/03/29
    PeteC

    PeteC SuperGeek Staff

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    I have to ask ...

    Are you sure that you did not press R on the second blue screen? This takes you to the Recovery Console.

    Did you see the Windows XP Licensing Agreement and pressed F8 to continue?
     
    PeteC,
    #17
  19. 2007/03/29
    Brinic

    Brinic Inactive Thread Starter

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    No user agreement

    It takes me right from setup to press R for repair. There is no user agreement that comes up. As soon as you press r to repair it goes to that screen I sent you.

    I follow everything but there is no user agreement prompt.
     
    Brinic,
    #18
  20. 2007/03/29
    Brinic

    Brinic Inactive Thread Starter

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    I see the error of my ways

    I need to get this fixed and step away. I'm losing my mind...Sorry:D
     
    Brinic,
    #19
  21. 2007/03/29
    PeteC

    PeteC SuperGeek Staff

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    Did you see the 'Welcome to setup screen' as shown below and if so did you press Enter?

    This problem may be deeper than at first sight :(
     
    PeteC,
    #20
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