This is related to a file missing or invalid

I have a disc that teaches word 2002 - & have referred to this many times.
I went to play the disc a few days ago & I got this error message.
Run Time Error 339 - Component "TREED 32,OCX" - or one of its dependencies not correctly registered. A file is missing or invalid.
Why has this happened now??? I have tried finding info about this problem on the net with no success - maybe someone here can help me.
Thank you,
Lucy

 

Hello Lucy,

In searching on this, came across this link: http://www.silacom-tech.com/kbuilder-m27c/index.php?page=index_v2&id=9&c=2

As a general precautionary option before embarking on any fix, create a manual System Restore point. If you don't know how, type System Restore into Help and Support's search box for a how to.

Please post back on any results.

Regards - Charles

 

Hi Charles - The site you directed me to - did not work after following their directions !! As for the restore point - that sounds way too complicated for me to follow. This is so annoying & why it would happen now - when I was able to view this programme before.
Thanks for the help - hope there is something else I can do ????
Lucy

 

Hi again Charles - A footnote for my last message. When trying to open the programme that was on that link - it came up with a message - The set up files are corrupted -Please obtain a new copy of the programme ????
What does that mean???

 

Hi Lucy,

Ok - lets see if I can simplify it:
Start > All programs

Accesories

System Tools

System Restore

Tick Create a restore point

Next

Enter a description - this is anything you want to write

Create

Then Close


On your original problem, I'll look around some more and get back to you.

Regards - Charles

 

Well - I was trying to buy a program called registry fix - but am having trouble with getting it set up - On a free scan it found over a thousand problems to be fixed !!!! Do you personally know of this program??

Thanks again - much appreciated,
Lucy

 

Hi Lucy,

I would avoid using that program or any Registry program - especially with those kind of error numbers.

No I'm not familiar with this particular one. Keep in mind that among those errors are harmless registry entries and that you're being urged to buy something.

Registry fix programs, even the legitimate ones, are not for novices.


What you can do in the meantime is gather info from your system for us to look at:

Please download HijackThis! SetUp from http://downloads.malwareremoval.com/HJTsetup.exe
Save the file to your desktop.

Double-click the HijackThis! SetUp icon to begin the installation.

Follow the prompts for the defualt install location of:'C:\Program Files\HijackThis'.

Tick the 'Create a desktop' button when the option appears.

Select next, then allow HijackThis! to start.

Then press the [Scan] button.
You will notice the [Scan] button will turn into a [Save Log] button.
Click the [Save Log] button and notepad will open up with the contents of the scan.

Right-click in the saved log, and select 'copy'.

Paste the saved contents into your next post.

Regards - Charles

 

Oh Charles - now I'm really worried - I bought the registryfix program & it found a lot & fixed what was wrong. I sure hope I haven't messed up my computer -
anyway I did what you asked & these are the results of the scan I saved from Hyjack this
Logfile of HijackThis v1.99.1
Scan saved at 9:08:02 PM, on 3/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\TRENDM~1\INTERN~4\PcCtlCom.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~4\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~4\tmproxy.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\WINDOWS\system32\devldr32.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\SEC\MagicTune 2.5\GammaTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Nikon\NkView6\NkvMon.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~4\PccIeBar.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~4\PccIeBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe "
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe "
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Color Calibration.lnk = ?
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/10ff2ca391d52e03cc02/netzip/RdxIE601.cab
O16 - DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} (OnagerCtrl Class) - http://fulfillment.puretracks.com/onager.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093056774171
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1174252584734
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://blacks.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~4\PcCtlCom.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~4\Tmntsrv.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~4\tmproxy.exe

Hope you can make some sense of all this - I sure can't !!!!

Lucy

 

Hi once more Charles - my daughter was able to find the missing file & put this file in system 32 folder We were then able to register the file & now I am able to run my CD for word. She did all of this by remote assistant - I would be lost if we couldn't do this for my computer. She is so knowledable & I would have asked for her help - but sometimes I don't want to bother her - & this time I should have.
Thanks so much for your help & I am going to try & get my money back for the registryfix program - Sure hope I succeed.
Lucy

 

Hi Lucy,

Glad to hear the problem got solved

Looking over your log, as far as I can tell, your system looks to be ok.

Yes, hope you do get your money back.

That Remote Assistence is a hand dandy feature, isn't it, especially if you have a knowlegable person on the other end.

Regards - Charles