Removal of trojans

Hi there, new member here!
My antivirus detects two viruses everytime it scans, but doesn't quarantine them or attempt to fix them. I was wondering what to do from here. Here are the file names:

C:\Documents and Settings\Valued Customer\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\java.jar-2563f378-571197a2.zip »ZIP »NewSecurityClassLoader.class - Java/Exploit.Bytverify trojan

AND

C:\Documents and Settings\Valued Customer\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\loaderadv452.jar-36da67e7-50772712.zip »ZIP »Dummy.class - Java/Dummy trojan

In the past I have used Norton and Kaspersky, but recently I installed Nod-32 I am not familiar with this program. Please forgive my ignorance if I posted in the wrong section as this is my first posting with y'all.

 

Control Panel\Java, click on Delete Files.

 

Hi loloinez
Welcome to windowsbbs

markp62 is correct, If you still get warnings after deleting the files come back here and post that you are still being flagged by Norton.

1. go into the Control Panel and double-click the Java Icon.
2. Under Temporary Internet Files, click the Delete Files button.
3. There are three options in the window to clear the cache - Leave ALL 3 Checked
   • 
     Downloaded Applets
     Downloaded Applications
     Other Files
4. Click OK on Delete Temporary Files Window
   Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
5. Click OK to leave the Java Control Panel.

Please do this first if you have to return.

Download AdAware and Spybot. follow the install instructions, check for updates, then scan,repair/remove/quarantine anything found. Reboot before next scan with whichever app is next. The reason for running these apps, is to clean up some of the other 'crapware' on your pc, which, in turn, will make deciphering your HJT log, easier.

* Click here to download HJTsetup.exe

• Save HJTsetup.exe to your desktop.
• Doubleclick on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Scan button.
  You will notice the [Scan] button will turn into a [Save Log] button. [/b] It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Geri