Bsod

Hi, ON my XP machine I've had the following happen to me 3 times in the last couple of weeks here is the error message I am getting the past 3 times "a problem has been detected and windows has been shut down to prevent damage to your computer. A process or thread crucial to system operation has unexpectedly exited or been terminated.

If this is the 1st time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps.

Check to make sure any new HW or SW is properly installed. If this is a new installation, ask your HW or SW manufacturer for any windows updates you might need.

If problem continues, disable any new HW or SW. Disable bios memory options such as shadowing or caching. If you need to use safe mode to remove or disable components, restart your computer, press f8 to select advance startup options and then slect safe mode. "

Technical info Stop: 0x000000f4 (0x00000003, 0x8218d530, 0x8218d6a4, 0x805d1140)

Should I do as it says to do or can I wait for more tech help from the forum on what could be causing this issue? Can I please get some help with this issue from more experienced people who may have dealt with this problem before? I would greatly appreciate it.

Now this When I walked a way from my computer it was working. Came back in a half an hour and I was looking at a screen of

"cliet MAC addr: 00 17 76 5a ed dd guid: 2f43329b cea3 11da9943 0012febb946pxe-e53: no boot filename received.

PXe-m0f: exiting intel boot agent. No bootable device - insert boot disk and press any key "

I did that and I came back with the same error so I booted pc back to normal.

Can someone please help me out with these issues or recommend some ideas on what I should do. I apprecaite any help.

Does this sound more like a HW or SW problem?, please?

thanks in advance

 

Arie, It appears my system is set up for it already by default, where would I find the output for it, please?

 

Hi, Sportsaholic. Welcome to Windows BBS!

As Arie suggested above, please carefully follow all the directions in this link.

Then paste the contents of your DebugWiz-generated BSOD dump data analysis logs here. The information provided by those DebugWiz-generated BSOD dump data analysis logs might help us narrow down the cause of your BSODs.

 

Dump Data

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Thu Dec 28 18:20:56.000 2006 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 0:00:19.000
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
........................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(c48.b48): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=4005c000 ecx=00000000 edx=00000000 esi=87108f3f edi=857a6000
eip=00000023 esp=0136dd10 ebp=0000400c iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246
00000023 ?? ???
0:004> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for wmp.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for NeVideo.ax -

FAULTING_IP:
+23
00000023 ?? ???

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 00000023
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000023
Attempt to read from address 00000023

DEFAULT_BUCKET_ID: BAD_IP

PROCESS_NAME: wmplayer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 00000023

BUGCHECK_STR: ACCESS_VIOLATION

LAST_CONTROL_TRANSFER: from 00000000 to 00000023

FAILED_INSTRUCTION_ADDRESS:
+23
00000023 ?? ???

SYMBOL_ON_RAW_STACK: 1

STACK_ADDR_RAW_STACK_SYMBOL: 17002000010004

STACK_COMMAND: dds 0136DD48-0x20 ; kb

STACK_TEXT:
0136dd28 00000706
0136dd2c 0136df68
0136dd30 01b61ab0
0136dd34 0000001b
0136dd38 00010206
0136dd3c 0136df44
0136dd40 00000023
0136dd44 0100027f wmplayer!_imp__RegQueryValueExA <PERF> (wmplayer+0x27f)
0136dd48 03310000
0136dd4c 01b6c573
0136dd50 0000001b
0136dd54 0136dc38
0136dd58 00000023
0136dd5c 00001f80
0136dd60 0000ffff
0136dd64 00000000
0136dd68 00000000
0136dd6c 0000ffff
0136dd70 00000000
0136dd74 00000000
0136dd78 00000000
0136dd7c 00000000
0136dd80 00000000
0136dd84 00000000
0136dd88 00000000
0136dd8c 00000000
0136dd90 00000000
0136dd94 00000000
0136dd98 00000000
0136dd9c 00000000
0136dda0 00000000
0136dda4 00000000


FAULTING_THREAD: 00000b48

FOLLOWUP_IP:
wmplayer!_imp__RegQueryValueExA <PERF> (wmplayer+0x27f)+0
0100027f 322e xor ch,byte ptr [esi]

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: wmplayer

IMAGE_NAME: wmplayer.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 41107fe1

SYMBOL_NAME: wmplayer!_imp__RegQueryValueExA <PERF> (wmplayer+0x27f)+0

FAILURE_BUCKET_ID: ACCESS_VIOLATION_BAD_IP_wmplayer!_imp__RegQueryValueExA__PERF__(wmplayer+0x27f)+0

BUCKET_ID: ACCESS_VIOLATION_BAD_IP_wmplayer!_imp__RegQueryValueExA__PERF__(wmplayer+0x27f)+0

Followup: MachineOwner
---------

eax=00000000 ebx=4005c000 ecx=00000000 edx=00000000 esi=87108f3f edi=857a6000
eip=00000023 esp=0136dd10 ebp=0000400c iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246
00000023 ?? ???
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
0136dd0c 00000000 01e138d4 01e131d0 00004218 0x23
start end module name
00bc0000 00e85000 xpsp2res xpsp2res.dll Wed Aug 04 03:56:41 2004 (411096B9)
01000000 01012000 wmplayer wmplayer.exe Wed Aug 04 02:19:13 2004 (41107FE1)
013b0000 0140a000 NeroBurnPlugin NeroBurnPlugin.dll Thu Jan 08 10:17:46 2004 (3FFD749A)
01c60000 01e0a000 NeVideo NeVideo.ax Tue Mar 22 05:39:20 2005 (423FF5D8)
02400000 02620000 AdvrCntr AdvrCntr.dll Fri Apr 29 14:00:03 2005 (42727623)
07690000 07b16000 wmp wmp.dll Mon Apr 24 18:40:00 2006 (444D53C0)
10000000 10060000 SFOE0001 SFOE0001.DLL Wed Nov 15 10:47:31 2006 (455B3693)
20000000 202ce000 wmploc wmploc.dll Wed Aug 04 03:57:22 2004 (411096E2)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 03:56:43 2004 (411096BB)
5b860000 5b8b4000 netapi32 netapi32.dll Fri Jul 14 11:31:39 2006 (44B7B8DB)
5cb70000 5cb96000 shimeng shimeng.dll Wed Aug 04 03:56:42 2004 (411096BA)
6f880000 6fa4a000 AcGenral AcGenral.dll Wed Aug 04 03:55:58 2004 (4110968E)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 03:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 03:57:38 2004 (411096F2)
71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 03:57:51 2004 (411096FF)
73000000 73026000 winspool winspool.drv Wed Aug 04 03:56:38 2004 (411096B6)
73760000 737a9000 ddraw ddraw.dll Wed Aug 04 03:56:16 2004 (411096A0)
73940000 73a10000 d3dim700 d3dim700.dll Wed Aug 04 03:56:04 2004 (41109694)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 03:56:15 2004 (4110969F)
74810000 7497c000 quartz quartz.dll Mon Aug 29 23:54:26 2005 (4313D872)
754d0000 75550000 cryptui cryptui.dll Wed Aug 04 03:56:06 2004 (41109696)
75a70000 75a91000 msvfw32 msvfw32.dll Wed Aug 04 03:59:15 2004 (41109753)
75c50000 75cbe000 jscript jscript.dll Thu May 18 01:24:25 2006 (446C0509)
75e90000 75f40000 sxs sxs.dll Thu Oct 19 09:56:28 2006 (4537840C)
75f40000 75f51000 devenum devenum.dll Wed Aug 04 03:56:22 2004 (411096A6)
76080000 760e5000 msvcp60 msvcp60.dll Wed Aug 04 03:59:13 2004 (41109751)
76380000 76385000 msimg32 msimg32.dll Wed Aug 04 03:58:31 2004 (41109727)
763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 03:56:32 2004 (411096B0)
769c0000 76a73000 userenv userenv.dll Wed Aug 04 03:56:41 2004 (411096B9)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 03:57:10 2004 (411096D6)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 03:56:41 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 03:56:25 2004 (411096A9)
76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 03:56:43 2004 (411096BB)
76fd0000 7704f000 clbcatq clbcatq.dll Tue Jul 26 00:39:44 2005 (42E5BE90)
77050000 77115000 comres comres.dll Wed Aug 04 03:56:36 2004 (411096B4)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 03:57:39 2004 (411096F3)
771b0000 77256000 wininet wininet.dll Mon Oct 23 11:17:53 2006 (453CDD21)
773d0000 774d3000 comctl32 comctl32.dll Fri Aug 25 11:45:55 2006 (44EF1B33)
774e0000 7761d000 ole32 ole32.dll Tue Jul 26 00:39:47 2005 (42E5BE93)
77760000 778cf000 shdocvw shdocvw.dll Mon Oct 23 11:17:52 2006 (453CDD20)
77920000 77a13000 setupapi setupapi.dll Wed Aug 04 03:56:32 2004 (411096B0)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 03:56:01 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 03:57:23 2004 (411096E3)
77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 03:56:36 2004 (411096B4)
77be0000 77bf5000 msacm32 msacm32.dll Wed Aug 04 03:57:03 2004 (411096CF)
77c00000 77c08000 version version.dll Wed Aug 04 03:56:39 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 03:59:14 2004 (41109752)
77d40000 77dd0000 user32 user32.dll Wed Mar 02 13:09:29 2005 (42260159)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 03:56:23 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 03:56:30 2004 (411096AE)
77f10000 77f57000 gdi32 gdi32.dll Wed Dec 28 21:54:35 2005 (43B34FEB)
77f60000 77fd6000 shlwapi shlwapi.dll Mon Oct 23 11:17:52 2006 (453CDD20)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Jul 05 06:55:00 2006 (44AB9A84)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 03:56:36 2004 (411096B4)
7c9c0000 7d1d5000 shell32 shell32.dll Thu Jul 13 09:33:24 2006 (44B64BA4)
7e1e0000 7e280000 urlmon urlmon.dll Mon Oct 23 11:17:53 2006 (453CDD21)
Closing open log file c:\debuglog.txt

 

Are you starting Windows Media Player on every boot? Check your startups by running msconfig from the Start > Run applet and see if WMP is in there under the startups tab, If so, uncheck it for testing purposes.

 

No, I don't have it starting. by the way your site is great. I actually get responses from this one. Thanks a lot.

 

There is a lot of reference to it in the dump so you may want to consider uninstalling it and reinstalling if you want it. I can't be sure that that's the problem but it would be the right place to start.

Some things are started from places that the msconfig may not see so check your running process under Task Manager to see if WMP shows up there.

If you have no other means that you prefer, get Startup Control and run it to see what gives.

 

Ok, I will uninstall and re-install it. It is not running under processes either. If you can think of anything else please let me know as I greatly appreciate the help.

 

Well, there's always the chance of a failing HDD or RAM but let's hope not.

When you run msconfig, under the Services tab check the box to hide all MS services and see what you have left that might be suspect.

You can also look under the Startups tabs and punch the Disable All button and reboot for effect.

 

I only have about 4 or 5 things start like avg, avast, zone alarm and jusched . What do you think?

 

Disable jusched since that's a jave function that need not be started on every session. It may not be related to your problem but kill it anyway.

Consider disabling Zone alarm also and using the Windows XP firewall for a test. If you currently have both enabled, that may cause problems.

Avg is OK, leave it alone but consider disabling Avast since there may be a conflict.

 

I am all set with everything...thanks

 

Hi, Sportsaholic.

I'm glad you solved your BSOD problem. What ended up fixing your problem?

Other people who have the same or similar problem and run across this thread may benefit from knowing exactly what you did to solve your problem.