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DUMP DATA c000021a {Fatal System Error}

Discussion in 'Windows XP' started by Iyap, 2007/02/01.

  1. 2007/02/01
    Iyap

    Iyap Inactive Thread Starter

    Joined:
    2007/02/01
    Messages:
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    Hi i'm the new member here and i need help for the error.
    When i want to turn off the computer, i get the blue screen that says "STOP: C000021a {Fatal System Error}. The windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000). The system has been shut down. "
    I also follow the thread to collect the dump data, so i just post my debuglog here. can anyone help me? thanks

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Thu Dec 21 20:51:31.000 2006 (GMT+11)
    System Uptime: not available
    Process Uptime: 0 days 0:42:44.000
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    ................................................................................................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (684.6f4): Access violation - code c0000005 (first/second chance not available)
    eax=7ffdd000 ebx=00000000 ecx=00000000 edx=0000181e esi=1ca3bcf4 edi=0013eacc
    eip=1ca3bcf4 esp=0013ea68 ebp=0013ea90 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    1ca3bcf4 ?? ???
    0:000> !analyze -v;r;kv;lmtn;.logclose;q
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for user32.dll -
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for browseui.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for shdocvw.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for iexplore.exe -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for kernel32.dll -
    ***** OS symbols are WRONG. Please fix symbols to do analysis.

    ***** OS symbols are WRONG. Please fix symbols to do analysis.

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ole32.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for rpcrt4.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for mswsock.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ws2_32.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for wsock32.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for wininet.dll -
    Base relocation RVA 48 not in image
    *** WARNING: Unable to verify timestamp for min949.dll
    *** ERROR: Module load completed but symbols could not be loaded for min949.dll
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for mshtml.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for userenv.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for wdmaud.drv -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for dxtrans.dll -
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for winmm.dll -

    FAULTING_IP:
    +1ca3bcf4
    1ca3bcf4 ?? ???

    EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
    .exr ffffffffffffffff
    ExceptionAddress: 1ca3bcf4
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 1ca3bcf4
    Attempt to read from address 1ca3bcf4

    PROCESS_NAME: iexplore.exe

    FAULTING_MODULE: 7c900000 ntdll

    DEBUG_FLR_IMAGE_TIMESTAMP: 41109699

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    READ_ADDRESS: 1ca3bcf4

    BUGCHECK_STR: ACCESS_VIOLATION

    IP_ON_HEAP: 1ca3bcf4

    LAST_CONTROL_TRANSFER: from 77d48709 to 1ca3bcf4

    FAILED_INSTRUCTION_ADDRESS:
    +1ca3bcf4
    1ca3bcf4 ?? ???

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013ea64 77d48709 000102c8 0000c0f1 00000000 0x1ca3bcf4
    0013ea90 77d487eb 1ca3bcf4 000102c8 0000c0f1 user32!GetDC+0x72
    0013eaf8 77d489a5 00000000 1ca3bcf4 000102c8 user32!GetDC+0x154
    0013eb58 77d489e8 0013eb98 00000000 0013eb80 user32!GetWindowLongW+0x127
    0013eb68 75fa6f6d 0013eb98 00000000 001620a0 user32!DispatchMessageW+0xf
    0013eb80 75fae8b3 0013eb98 0013ee98 00000000 browseui!Ordinal107+0x44ae
    0013ede0 75faea19 00161f98 0013ee98 00161f98 browseui!Ordinal107+0xbdf4
    0013ee6c 75faecbd 00161f98 00161f98 00000000 browseui!Ordinal107+0xbf5a
    0013fef0 777e6baa 00161f98 00000000 00000000 browseui!Ordinal102+0x22c
    0013ff10 00402372 001523ba 00000001 04c2df4c shdocvw!Ordinal101+0x129
    0013ff60 00402444 00400000 00000000 001523ba iexplore+0x2372
    0013ffc0 7c816d4f 04c2df4c 00000018 7ffde000 iexplore!DllGetLCID+0xaa
    0013fff0 00000000 00402451 00000000 00000000 kernel32!RegisterWaitForInputIdle+0x49


    STACK_COMMAND: ~0s; .ecxr ; kb

    FAULTING_THREAD: 000006f4

    FOLLOWUP_IP:
    browseui!Ordinal107+44ae
    75fa6f6d a1d0650076 mov eax,dword ptr [browseui!DllGetVersion+0x82ea (760065d0)]

    SYMBOL_STACK_INDEX: 5

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: browseui

    IMAGE_NAME: browseui.dll

    SYMBOL_NAME: browseui!Ordinal107+44ae

    DEFAULT_BUCKET_ID: WRONG_SYMBOLS

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
    ---------

    eax=7ffdd000 ebx=00000000 ecx=00000000 edx=0000181e esi=1ca3bcf4 edi=0013eacc
    eip=1ca3bcf4 esp=0013ea68 ebp=0013ea90 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    1ca3bcf4 ?? ???
    ChildEBP RetAddr Args to Child
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013ea64 77d48709 000102c8 0000c0f1 00000000 0x1ca3bcf4
    0013ea90 77d487eb 1ca3bcf4 000102c8 0000c0f1 user32!GetDC+0x72
    0013eaf8 77d489a5 00000000 1ca3bcf4 000102c8 user32!GetDC+0x154
    0013eb58 77d489e8 0013eb98 00000000 0013eb80 user32!GetWindowLongW+0x127
    0013eb68 75fa6f6d 0013eb98 00000000 001620a0 user32!DispatchMessageW+0xf
    0013eb80 75fae8b3 0013eb98 0013ee98 00000000 browseui!Ordinal107+0x44ae
    0013ede0 75faea19 00161f98 0013ee98 00161f98 browseui!Ordinal107+0xbdf4
    0013ee6c 75faecbd 00161f98 00161f98 00000000 browseui!Ordinal107+0xbf5a
    0013fef0 777e6baa 00161f98 00000000 00000000 browseui!Ordinal102+0x22c
    0013ff10 00402372 001523ba 00000001 04c2df4c shdocvw!Ordinal101+0x129
    0013ff60 00402444 00400000 00000000 001523ba iexplore+0x2372
    0013ffc0 7c816d4f 04c2df4c 00000018 7ffde000 iexplore!DllGetLCID+0xaa
    0013fff0 00000000 00402451 00000000 00000000 kernel32!RegisterWaitForInputIdle+0x49
    start end module name
    00400000 00419000 iexplore iexplore.exe Wed Aug 04 16:00:33 2004 (41107B81)
    01470000 01478000 AcroIEHelper AcroIEHelper.ocx Sat Mar 03 03:18:59 2001 (3A9FC7F3)
    01650000 01915000 xpsp2res xpsp2res.dll Wed Aug 04 17:56:41 2004 (411096B9)
    01e20000 01e38400 min949 min949.dll Thu Jan 01 12:08:16 1970 (00001000)
    03260000 032e8000 shdoclc shdoclc.dll Wed Aug 04 17:56:37 2004 (411096B5)
    04130000 04144000 SCRAUTH SCRAUTH.DLL Tue Jan 11 07:02:38 2005 (41E2DF5E)
    04160000 04173000 SCRBLOCK SCRBLOCK.DLL Tue Jan 11 07:02:43 2005 (41E2DF63)
    068f0000 06907000 odbcint odbcint.dll Wed Aug 04 17:57:25 2004 (411096E5)
    0ffd0000 0fff8000 rsaenh rsaenh.dll Wed Jul 07 12:17:12 2004 (40EB5D28)
    10000000 10018000 mssvide mssvide.dll Tue Jan 02 02:29:35 2001 (3A50A25F)
    20000000 20012000 browselc browselc.dll Wed Aug 04 17:56:07 2004 (41109697)
    24c00000 24c6f000 toolbaru toolbaru.dll Wed Jan 19 23:16:33 2005 (41EE4FA1)
    30000000 30224000 Flash8b Flash8b.ocx Sat Apr 01 05:24:46 2006 (442D81FE)
    4d4f0000 4d548000 winhttp winhttp.dll Wed Aug 04 17:57:07 2004 (411096D3)
    506a0000 50713000 wuapi wuapi.dll Thu May 26 17:16:50 2005 (429577E2)
    5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 17:56:43 2004 (411096BB)
    5b860000 5b8b4000 netapi32 netapi32.dll Wed Aug 04 17:56:28 2004 (411096AC)
    5d090000 5d127000 comctl32_5d090000 comctl32.dll Wed Aug 04 17:56:31 2004 (411096AF)
    5e310000 5e31c000 pngfilt pngfilt.dll Wed Aug 04 17:56:48 2004 (411096C0)
    629c0000 629c9000 lpk lpk.dll Wed Aug 04 17:56:26 2004 (411096AA)
    662b0000 66308000 hnetcfg hnetcfg.dll Wed Aug 04 17:56:16 2004 (411096A0)
    66880000 6688c000 imgutil imgutil.dll Wed Aug 04 17:56:28 2004 (411096AC)
    68100000 68124000 dssenh dssenh.dll Sat May 15 11:06:23 2004 (40A56D0F)
    6af30000 6af6d000 CCL30 CCL30.DLL Tue Mar 22 11:16:08 2005 (423F63C8)
    6b180000 6b192000 CCVRTRST CCVRTRST.DLL Tue Mar 22 11:16:23 2005 (423F63D7)
    6bdd0000 6be05000 dxtrans dxtrans.dll Wed Aug 04 17:56:09 2004 (41109699)
    6be10000 6be6a000 dxtmsft dxtmsft.dll Wed Aug 04 17:56:08 2004 (41109698)
    6c370000 6c462000 mfc42 mfc42.dll Tue Nov 30 20:33:16 1999 (384399DC)
    6cc60000 6cc6b000 dispex dispex.dll Sat Aug 18 15:34:58 2001 (3B7DFE82)
    6d430000 6d43a000 ddrawex ddrawex.dll Wed Aug 04 17:56:17 2004 (411096A1)
    71a50000 71a8f000 mswsock mswsock.dll Wed Aug 04 17:59:20 2004 (41109758)
    71a90000 71a98000 wshtcpip wshtcpip.dll Wed Aug 04 17:57:49 2004 (411096FD)
    71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 17:57:39 2004 (411096F3)
    71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 17:57:38 2004 (411096F2)
    71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 17:57:51 2004 (411096FF)
    71b20000 71b32000 mpr mpr.dll Wed Aug 04 17:56:46 2004 (411096BE)
    71bf0000 71c03000 samlib samlib.dll Wed Aug 04 17:56:29 2004 (411096AD)
    71c10000 71c1e000 ntlanman ntlanman.dll Wed Aug 04 17:57:00 2004 (411096CC)
    71c80000 71c87000 netrap netrap.dll Wed Aug 04 17:56:35 2004 (411096B3)
    71c90000 71cd0000 netui1 netui1.dll Wed Aug 04 17:56:39 2004 (411096B7)
    71cd0000 71ce7000 netui0 netui0.dll Wed Aug 04 17:56:38 2004 (411096B6)
    71d40000 71d5c000 actxprxy actxprxy.dll Wed Aug 04 17:56:04 2004 (41109694)
    722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 17:56:28 2004 (411096AC)
    72d10000 72d18000 msacm32 msacm32.drv Sat Aug 18 15:33:30 2001 (3B7DFE2A)
    72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 17:56:54 2004 (411096C6)
    73300000 73367000 vbscript vbscript.dll Wed Aug 04 17:56:35 2004 (411096B3)
    73760000 737a9000 ddraw ddraw.dll Wed Aug 04 17:56:16 2004 (411096A0)
    73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 17:56:15 2004 (4110969F)
    74320000 7435d000 odbc32 odbc32.dll Wed Aug 04 17:57:17 2004 (411096DD)
    746c0000 746e7000 msls31 msls31.dll Sat Aug 18 15:33:22 2001 (3B7DFE22)
    746f0000 7471a000 msimtf msimtf.dll Wed Aug 04 17:58:33 2004 (41109729)
    74720000 7476b000 msctf msctf.dll Wed Aug 04 17:57:30 2004 (411096EA)
    74980000 74ab0000 msxml3 msxml3.dll Wed Aug 04 17:59:24 2004 (4110975C)
    74d90000 74dfb000 usp10 usp10.dll Wed Aug 04 17:56:42 2004 (411096BA)
    754d0000 75550000 cryptui cryptui.dll Wed Aug 04 17:56:06 2004 (41109696)
    755c0000 755ee000 msctfime msctfime.ime Wed Aug 04 17:57:31 2004 (411096EB)
    75970000 75a67000 msgina msgina.dll Wed Aug 04 17:58:01 2004 (41109709)
    75c50000 75cbe000 jscript jscript.dll Wed Aug 04 17:56:15 2004 (4110969F)
    75cf0000 75d81000 mlang mlang.dll Wed Aug 04 17:56:29 2004 (411096AD)
    75e90000 75f40000 sxs sxs.dll Wed Aug 04 16:14:57 2004 (41107EE1)
    75f60000 75f67000 drprov drprov.dll Wed Aug 04 17:57:02 2004 (411096CE)
    75f70000 75f79000 davclnt davclnt.dll Wed Aug 04 17:56:08 2004 (41109698)
    75f80000 7607c000 browseui browseui.dll Wed Aug 04 17:56:09 2004 (41109699)
    76360000 76370000 winsta winsta.dll Wed Aug 04 17:56:40 2004 (411096B8)
    76390000 763ad000 imm32 imm32.dll Wed Aug 04 17:56:30 2004 (411096AE)
    763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 17:56:32 2004 (411096B0)
    767f0000 76817000 schannel schannel.dll Wed Aug 04 17:56:39 2004 (411096B7)
    769c0000 76a73000 userenv userenv.dll Wed Aug 04 17:56:41 2004 (411096B9)
    76b20000 76b31000 atl atl.dll Wed Aug 04 17:56:55 2004 (411096C7)
    76b40000 76b6d000 winmm winmm.dll Wed Aug 04 17:57:10 2004 (411096D6)
    76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 17:56:41 2004 (411096B9)
    76c60000 76c8a000 sfc_os sfc_os.dll Wed Aug 04 17:56:35 2004 (411096B3)
    76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 17:56:25 2004 (411096A9)
    76d60000 76d79000 iphlpapi iphlpapi.dll Wed Aug 04 17:56:10 2004 (4110969A)
    76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 17:56:36 2004 (411096B4)
    76e90000 76ea2000 rasman rasman.dll Wed Aug 04 17:56:29 2004 (411096AD)
    76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 17:56:38 2004 (411096B6)
    76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 17:56:25 2004 (411096A9)
    76f20000 76f47000 dnsapi dnsapi.dll Wed Aug 04 17:56:45 2004 (411096BD)
    76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 17:56:43 2004 (411096BB)
    76fb0000 76fb8000 winrnr winrnr.dll Wed Aug 04 17:56:35 2004 (411096B3)
    76fc0000 76fc6000 rasadhlp rasadhlp.dll Wed Aug 04 17:56:24 2004 (411096A8)
    76fd0000 7704f000 clbcatq clbcatq.dll Wed Aug 04 17:56:18 2004 (411096A2)
    77050000 77115000 comres comres.dll Wed Aug 04 17:56:36 2004 (411096B4)
    77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 17:57:39 2004 (411096F3)
    771b0000 77256000 wininet wininet.dll Wed Aug 04 17:57:08 2004 (411096D4)
    77260000 772fc000 urlmon urlmon.dll Wed Aug 04 17:56:37 2004 (411096B5)
    773d0000 774d2000 comctl32 comctl32.dll Wed Aug 04 17:55:56 2004 (4110968C)
    774e0000 7761c000 ole32 ole32.dll Wed Aug 04 17:57:38 2004 (411096F2)
    77760000 778cc000 shdocvw shdocvw.dll Wed Aug 04 17:56:38 2004 (411096B6)
    77920000 77a13000 setupapi setupapi.dll Wed Aug 04 17:56:32 2004 (411096B0)
    77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 17:56:01 2004 (41109691)
    77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 17:57:23 2004 (411096E3)
    77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 17:56:36 2004 (411096B4)
    77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 17:56:25 2004 (411096A9)
    77be0000 77bf5000 msacm32_77be0000 msacm32.dll Wed Aug 04 17:57:03 2004 (411096CF)
    77c00000 77c08000 version version.dll Wed Aug 04 17:56:39 2004 (411096B7)
    77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 17:59:14 2004 (41109752)
    77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 17:59:11 2004 (4110974F)
    77d40000 77dd0000 user32 user32.dll Wed Aug 04 17:56:40 2004 (411096B8)
    77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 17:56:23 2004 (411096A7)
    77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 17:56:30 2004 (411096AE)
    77f10000 77f56000 gdi32 gdi32.dll Wed Aug 04 17:56:07 2004 (41109697)
    77f60000 77fd6000 shlwapi shlwapi.dll Wed Aug 04 17:56:44 2004 (411096BC)
    77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 17:56:49 2004 (411096C1)
    7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 23:42:20 2003 (3E561EAC)
    7c3a0000 7c41b000 msvcp71 msvcp71.dll Wed Mar 19 15:14:51 2003 (3E77EEBB)
    7c800000 7c8f4000 kernel32 kernel32.dll Wed Aug 04 17:56:36 2004 (411096B4)
    7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 17:56:36 2004 (411096B4)
    7c9c0000 7d1d4000 shell32 shell32.dll Wed Aug 04 17:56:39 2004 (411096B7)
    7d1e0000 7d492000 msi msi.dll Wed Aug 04 17:58:26 2004 (41109722)
    7d4a0000 7d782000 mshtml mshtml.dll Wed Aug 04 17:58:09 2004 (41109711)
    Closing open log file c:\debuglog.txt
     
    Iyap,
    #1
  2. 2007/02/01
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
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    412
    Install the correct symbols for your OS & re-run the debug wizard.
     
    Arie,
    #2


  3. to hide this advert.

  4. 2007/02/01
    Iyap

    Iyap Inactive Thread Starter

    Joined:
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    3
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    hi, thanks for reply.
    but can u help me, how to install the correct symbols? sorry, i'm newbie :) thanks
     
    Iyap,
    #3
  5. 2007/02/02
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Arie,
    #4
  6. 2007/02/02
    Iyap

    Iyap Inactive Thread Starter

    Joined:
    2007/02/01
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    my new debuglog:

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS
    Debug session time: Thu Dec 21 20:51:31.000 2006 (GMT+11)
    System Uptime: not available
    Process Uptime: 0 days 0:42:44.000
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    ................................................................................................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (684.6f4): Access violation - code c0000005 (first/second chance not available)
    eax=7ffdd000 ebx=00000000 ecx=00000000 edx=0000181e esi=1ca3bcf4 edi=0013eacc
    eip=1ca3bcf4 esp=0013ea68 ebp=0013ea90 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    1ca3bcf4 ?? ???
    0:000> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    Base relocation RVA 48 not in image
    *** WARNING: Unable to verify timestamp for min949.dll
    *** ERROR: Module load completed but symbols could not be loaded for min949.dll

    FAULTING_IP:
    +1ca3bcf4
    1ca3bcf4 ?? ???

    EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
    .exr ffffffffffffffff
    ExceptionAddress: 1ca3bcf4
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 1ca3bcf4
    Attempt to read from address 1ca3bcf4

    PROCESS_NAME: iexplore.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    READ_ADDRESS: 1ca3bcf4

    BUGCHECK_STR: ACCESS_VIOLATION

    IP_ON_HEAP: 1ca3bcf4

    LAST_CONTROL_TRANSFER: from 77d48709 to 1ca3bcf4

    FAILED_INSTRUCTION_ADDRESS:
    +1ca3bcf4
    1ca3bcf4 ?? ???

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013ea64 77d48709 000102c8 0000c0f1 00000000 0x1ca3bcf4
    0013ea90 77d487eb 1ca3bcf4 000102c8 0000c0f1 user32!InternalCallWinProc+0x28
    0013eaf8 77d489a5 00000000 1ca3bcf4 000102c8 user32!UserCallWinProcCheckWow+0x150
    0013eb58 77d489e8 0013eb98 00000000 0013eb80 user32!DispatchMessageWorker+0x306
    0013eb68 75fa6f6d 0013eb98 00000000 001620a0 user32!DispatchMessageW+0xf
    0013eb80 75fae8b3 0013eb98 0013ee98 00000000 browseui!TimedDispatchMessage+0x33
    0013ede0 75faea19 00161f98 0013ee98 00161f98 browseui!BrowserThreadProc+0x32e
    0013ee6c 75faecbd 00161f98 00161f98 00000000 browseui!BrowserProtectedThreadProc+0x44
    0013fef0 777e6baa 00161f98 00000000 00000000 browseui!SHOpenFolderWindow+0x22c
    0013ff10 00402372 001523ba 00000001 04c2df4c shdocvw!IEWinMain+0x129
    0013ff60 00402444 00400000 00000000 001523ba iexplore!WinMainT+0x2de
    0013ffc0 7c816d4f 04c2df4c 00000018 7ffde000 iexplore!_ModuleEntry+0x99
    0013fff0 00000000 00402451 00000000 00000000 kernel32!BaseProcessStart+0x23


    STACK_COMMAND: ~0s; .ecxr ; kb

    FAULTING_THREAD: 000006f4

    PRIMARY_PROBLEM_CLASS: INVALID_WNDPROC

    DEFAULT_BUCKET_ID: INVALID_WNDPROC

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: Unknown_Module

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: ACCESS_VIOLATION

    BUCKET_ID: ACCESS_VIOLATION

    Followup: MachineOwner
    ---------

    eax=7ffdd000 ebx=00000000 ecx=00000000 edx=0000181e esi=1ca3bcf4 edi=0013eacc
    eip=1ca3bcf4 esp=0013ea68 ebp=0013ea90 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
    1ca3bcf4 ?? ???
    ChildEBP RetAddr Args to Child
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0013ea64 77d48709 000102c8 0000c0f1 00000000 0x1ca3bcf4
    0013ea90 77d487eb 1ca3bcf4 000102c8 0000c0f1 user32!InternalCallWinProc+0x28
    0013eaf8 77d489a5 00000000 1ca3bcf4 000102c8 user32!UserCallWinProcCheckWow+0x150 (FPO: [Non-Fpo])
    0013eb58 77d489e8 0013eb98 00000000 0013eb80 user32!DispatchMessageWorker+0x306 (FPO: [Non-Fpo])
    0013eb68 75fa6f6d 0013eb98 00000000 001620a0 user32!DispatchMessageW+0xf (FPO: [Non-Fpo])
    0013eb80 75fae8b3 0013eb98 0013ee98 00000000 browseui!TimedDispatchMessage+0x33 (FPO: [Non-Fpo])
    0013ede0 75faea19 00161f98 0013ee98 00161f98 browseui!BrowserThreadProc+0x32e (FPO: [Non-Fpo])
    0013ee6c 75faecbd 00161f98 00161f98 00000000 browseui!BrowserProtectedThreadProc+0x44 (FPO: [Non-Fpo])
    0013fef0 777e6baa 00161f98 00000000 00000000 browseui!SHOpenFolderWindow+0x22c (FPO: [Non-Fpo])
    0013ff10 00402372 001523ba 00000001 04c2df4c shdocvw!IEWinMain+0x129 (FPO: [Non-Fpo])
    0013ff60 00402444 00400000 00000000 001523ba iexplore!WinMainT+0x2de (FPO: [Non-Fpo])
    0013ffc0 7c816d4f 04c2df4c 00000018 7ffde000 iexplore!_ModuleEntry+0x99 (FPO: [Non-Fpo])
    0013fff0 00000000 00402451 00000000 00000000 kernel32!BaseProcessStart+0x23 (FPO: [Non-Fpo])
    start end module name
    00400000 00419000 iexplore iexplore.exe Wed Aug 04 16:00:33 2004 (41107B81)
    01470000 01478000 AcroIEHelper AcroIEHelper.ocx Sat Mar 03 03:18:59 2001 (3A9FC7F3)
    01650000 01915000 xpsp2res xpsp2res.dll Wed Aug 04 17:56:41 2004 (411096B9)
    01e20000 01e38400 min949 min949.dll Thu Jan 01 12:08:16 1970 (00001000)
    03260000 032e8000 shdoclc shdoclc.dll Wed Aug 04 17:56:37 2004 (411096B5)
    04130000 04144000 SCRAUTH SCRAUTH.DLL Tue Jan 11 07:02:38 2005 (41E2DF5E)
    04160000 04173000 SCRBLOCK SCRBLOCK.DLL Tue Jan 11 07:02:43 2005 (41E2DF63)
    068f0000 06907000 odbcint odbcint.dll Wed Aug 04 17:57:25 2004 (411096E5)
    0ffd0000 0fff8000 rsaenh rsaenh.dll Wed Jul 07 12:17:12 2004 (40EB5D28)
    10000000 10018000 mssvide mssvide.dll Tue Jan 02 02:29:35 2001 (3A50A25F)
    20000000 20012000 browselc browselc.dll Wed Aug 04 17:56:07 2004 (41109697)
    24c00000 24c6f000 toolbaru toolbaru.dll Wed Jan 19 23:16:33 2005 (41EE4FA1)
    30000000 30224000 Flash8b Flash8b.ocx Sat Apr 01 05:24:46 2006 (442D81FE)
    4d4f0000 4d548000 winhttp winhttp.dll Wed Aug 04 17:57:07 2004 (411096D3)
    506a0000 50713000 wuapi wuapi.dll Thu May 26 17:16:50 2005 (429577E2)
    5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 17:56:43 2004 (411096BB)
    5b860000 5b8b4000 netapi32 netapi32.dll Wed Aug 04 17:56:28 2004 (411096AC)
    5d090000 5d127000 comctl32_5d090000 comctl32.dll Wed Aug 04 17:56:31 2004 (411096AF)
    5e310000 5e31c000 pngfilt pngfilt.dll Wed Aug 04 17:56:48 2004 (411096C0)
    629c0000 629c9000 lpk lpk.dll Wed Aug 04 17:56:26 2004 (411096AA)
    662b0000 66308000 hnetcfg hnetcfg.dll Wed Aug 04 17:56:16 2004 (411096A0)
    66880000 6688c000 imgutil imgutil.dll Wed Aug 04 17:56:28 2004 (411096AC)
    68100000 68124000 dssenh dssenh.dll Sat May 15 11:06:23 2004 (40A56D0F)
    6af30000 6af6d000 CCL30 CCL30.DLL Tue Mar 22 11:16:08 2005 (423F63C8)
    6b180000 6b192000 CCVRTRST CCVRTRST.DLL Tue Mar 22 11:16:23 2005 (423F63D7)
    6bdd0000 6be05000 dxtrans dxtrans.dll Wed Aug 04 17:56:09 2004 (41109699)
    6be10000 6be6a000 dxtmsft dxtmsft.dll Wed Aug 04 17:56:08 2004 (41109698)
    6c370000 6c462000 mfc42 mfc42.dll Tue Nov 30 20:33:16 1999 (384399DC)
    6cc60000 6cc6b000 dispex dispex.dll Sat Aug 18 15:34:58 2001 (3B7DFE82)
    6d430000 6d43a000 ddrawex ddrawex.dll Wed Aug 04 17:56:17 2004 (411096A1)
    71a50000 71a8f000 mswsock mswsock.dll Wed Aug 04 17:59:20 2004 (41109758)
    71a90000 71a98000 wshtcpip wshtcpip.dll Wed Aug 04 17:57:49 2004 (411096FD)
    71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 17:57:39 2004 (411096F3)
    71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 17:57:38 2004 (411096F2)
    71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 17:57:51 2004 (411096FF)
    71b20000 71b32000 mpr mpr.dll Wed Aug 04 17:56:46 2004 (411096BE)
    71bf0000 71c03000 samlib samlib.dll Wed Aug 04 17:56:29 2004 (411096AD)
    71c10000 71c1e000 ntlanman ntlanman.dll Wed Aug 04 17:57:00 2004 (411096CC)
    71c80000 71c87000 netrap netrap.dll Wed Aug 04 17:56:35 2004 (411096B3)
    71c90000 71cd0000 netui1 netui1.dll Wed Aug 04 17:56:39 2004 (411096B7)
    71cd0000 71ce7000 netui0 netui0.dll Wed Aug 04 17:56:38 2004 (411096B6)
    71d40000 71d5c000 actxprxy actxprxy.dll Wed Aug 04 17:56:04 2004 (41109694)
    722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 17:56:28 2004 (411096AC)
    72d10000 72d18000 msacm32 msacm32.drv Sat Aug 18 15:33:30 2001 (3B7DFE2A)
    72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 17:56:54 2004 (411096C6)
    73300000 73367000 vbscript vbscript.dll Wed Aug 04 17:56:35 2004 (411096B3)
    73760000 737a9000 ddraw ddraw.dll Wed Aug 04 17:56:16 2004 (411096A0)
    73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 17:56:15 2004 (4110969F)
    74320000 7435d000 odbc32 odbc32.dll Wed Aug 04 17:57:17 2004 (411096DD)
    746c0000 746e7000 msls31 msls31.dll Sat Aug 18 15:33:22 2001 (3B7DFE22)
    746f0000 7471a000 msimtf msimtf.dll Wed Aug 04 17:58:33 2004 (41109729)
    74720000 7476b000 msctf msctf.dll Wed Aug 04 17:57:30 2004 (411096EA)
    74980000 74ab0000 msxml3 msxml3.dll Wed Aug 04 17:59:24 2004 (4110975C)
    74d90000 74dfb000 usp10 usp10.dll Wed Aug 04 17:56:42 2004 (411096BA)
    754d0000 75550000 cryptui cryptui.dll Wed Aug 04 17:56:06 2004 (41109696)
    755c0000 755ee000 msctfime msctfime.ime Wed Aug 04 17:57:31 2004 (411096EB)
    75970000 75a67000 msgina msgina.dll Wed Aug 04 17:58:01 2004 (41109709)
    75c50000 75cbe000 jscript jscript.dll Wed Aug 04 17:56:15 2004 (4110969F)
    75cf0000 75d81000 mlang mlang.dll Wed Aug 04 17:56:29 2004 (411096AD)
    75e90000 75f40000 sxs sxs.dll Wed Aug 04 16:14:57 2004 (41107EE1)
    75f60000 75f67000 drprov drprov.dll Wed Aug 04 17:57:02 2004 (411096CE)
    75f70000 75f79000 davclnt davclnt.dll Wed Aug 04 17:56:08 2004 (41109698)
    75f80000 7607c000 browseui browseui.dll Wed Aug 04 17:56:09 2004 (41109699)
    76360000 76370000 winsta winsta.dll Wed Aug 04 17:56:40 2004 (411096B8)
    76390000 763ad000 imm32 imm32.dll Wed Aug 04 17:56:30 2004 (411096AE)
    763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 17:56:32 2004 (411096B0)
    767f0000 76817000 schannel schannel.dll Wed Aug 04 17:56:39 2004 (411096B7)
    769c0000 76a73000 userenv userenv.dll Wed Aug 04 17:56:41 2004 (411096B9)
    76b20000 76b31000 atl atl.dll Wed Aug 04 17:56:55 2004 (411096C7)
    76b40000 76b6d000 winmm winmm.dll Wed Aug 04 17:57:10 2004 (411096D6)
    76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 17:56:41 2004 (411096B9)
    76c60000 76c8a000 sfc_os sfc_os.dll Wed Aug 04 17:56:35 2004 (411096B3)
    76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 17:56:25 2004 (411096A9)
    76d60000 76d79000 iphlpapi iphlpapi.dll Wed Aug 04 17:56:10 2004 (4110969A)
    76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 17:56:36 2004 (411096B4)
    76e90000 76ea2000 rasman rasman.dll Wed Aug 04 17:56:29 2004 (411096AD)
    76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 17:56:38 2004 (411096B6)
    76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 17:56:25 2004 (411096A9)
    76f20000 76f47000 dnsapi dnsapi.dll Wed Aug 04 17:56:45 2004 (411096BD)
    76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 17:56:43 2004 (411096BB)
    76fb0000 76fb8000 winrnr winrnr.dll Wed Aug 04 17:56:35 2004 (411096B3)
    76fc0000 76fc6000 rasadhlp rasadhlp.dll Wed Aug 04 17:56:24 2004 (411096A8)
    76fd0000 7704f000 clbcatq clbcatq.dll Wed Aug 04 17:56:18 2004 (411096A2)
    77050000 77115000 comres comres.dll Wed Aug 04 17:56:36 2004 (411096B4)
    77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 17:57:39 2004 (411096F3)
    771b0000 77256000 wininet wininet.dll Wed Aug 04 17:57:08 2004 (411096D4)
    77260000 772fc000 urlmon urlmon.dll Wed Aug 04 17:56:37 2004 (411096B5)
    773d0000 774d2000 comctl32 comctl32.dll Wed Aug 04 17:55:56 2004 (4110968C)
    774e0000 7761c000 ole32 ole32.dll Wed Aug 04 17:57:38 2004 (411096F2)
    77760000 778cc000 shdocvw shdocvw.dll Wed Aug 04 17:56:38 2004 (411096B6)
    77920000 77a13000 setupapi setupapi.dll Wed Aug 04 17:56:32 2004 (411096B0)
    77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 17:56:01 2004 (41109691)
    77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 17:57:23 2004 (411096E3)
    77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 17:56:36 2004 (411096B4)
    77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 17:56:25 2004 (411096A9)
    77be0000 77bf5000 msacm32_77be0000 msacm32.dll Wed Aug 04 17:57:03 2004 (411096CF)
    77c00000 77c08000 version version.dll Wed Aug 04 17:56:39 2004 (411096B7)
    77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 17:59:14 2004 (41109752)
    77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 17:59:11 2004 (4110974F)
    77d40000 77dd0000 user32 user32.dll Wed Aug 04 17:56:40 2004 (411096B8)
    77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 17:56:23 2004 (411096A7)
    77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 17:56:30 2004 (411096AE)
    77f10000 77f56000 gdi32 gdi32.dll Wed Aug 04 17:56:07 2004 (41109697)
    77f60000 77fd6000 shlwapi shlwapi.dll Wed Aug 04 17:56:44 2004 (411096BC)
    77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 17:56:49 2004 (411096C1)
    7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 23:42:20 2003 (3E561EAC)
    7c3a0000 7c41b000 msvcp71 msvcp71.dll Wed Mar 19 15:14:51 2003 (3E77EEBB)
    7c800000 7c8f4000 kernel32 kernel32.dll Wed Aug 04 17:56:36 2004 (411096B4)
    7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 17:56:36 2004 (411096B4)
    7c9c0000 7d1d4000 shell32 shell32.dll Wed Aug 04 17:56:39 2004 (411096B7)
    7d1e0000 7d492000 msi msi.dll Wed Aug 04 17:58:26 2004 (41109722)
    7d4a0000 7d782000 mshtml mshtml.dll Wed Aug 04 17:58:09 2004 (41109711)
    Closing open log file c:\debuglog.txt

    hope u can help me, thanks :)
     
    Iyap,
    #5

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