Restart/Shutdown issue (Windows XP SP2)

Sometime when restarting or shuttingdown Windows XP, computer hangs at the "windows is shutting down...." logo, why?

 

Hi, mlh.

Here is one link that might help. (Apparently, you'll need to access the Microsoft link it provides with Internet Explorer.)

• HelpWithWindows.com: Windows XP Stops Responding During Windows Shutdown

Please let us know if this works or not.

 

I'm sorry. The instructions in that link I provided above seem to be a bit outdated.

Perhaps the following link will help. (Best accessed via Internet Explorer too.)

• Microsoft Knowledge Base: Resources to help troubleshoot shutdown problems in Windows XP

I often have trouble displaying Microsoft Knowledge Base pages with my Firefox browser. The page often does not fully display. However, Microsoft Knowledge Base pages always display properly for me when I use Internet Explorer to access them.

 

Thanks, I will check this out and get back with you.

 

I checked out the suggestions from the link you provided and the only thing I ran into was in device manager I had a red "x" for my network card because I had it disabled, because I am using a integrated wireless card.

 

Event Viewer might give you some leads about how to proceed.

[SIZE= "3"]Instructions About How to Access and Use "Event Viewer ":[/SIZE]

• Click Start.
• Right-click My Computer.
• Select "Manage" to open the "Computer Management" window.
  (Event Viewer will be displayed under the "System Tools" directory item.)
• Expand "Event Viewer" and then select "Application ", "Security ", and "System" to view the logs.
• Look for "error" events that occurred around the time of shut down. These events will be displayed as icons with either a white X on red background or a black exclamation point on yellow background. In the security section of Event Viewer, events of possible concern are ones that display a padlock icon instead of a key icon.
• Double-click on an individual event to open the "Event Properties" window which shows details about the event.
  • You can use the up/down arrows in the Event Properties" window to move your focus to other events in the list.
  • Use the button below the up/down arrows to copy the details for an event to your clipboard for pasting elsewhere.
  • Click on the "http://go.microsoft.com/fwlink/events.asp" link in the "Event Properties" window to view more information from Microsoft about the event.