No scanner and no Camera

My scanner and camera are not found by the computer. I have tried reinstalling both but no go. Everything worked last time I used them (last week) nothing has been installed since and the only thing that has changed was fixing the errors I found in the event logs as described in my other post. The print,fax,scan is a Brother 5440 the fax and print functions work fine. the diagnostics report that the scanner cannot communicate with the computer but also reports that the installation is OK. I am assuming whatever the problem is is the same reason the camera is not communicating with the computer. All are USB connections and I have tried different USB ports with the same results. In the System log I am now getting a warning from the source "BrSerial" Event "4 "

 

Hockalugie, what did I do take you to raise?

Shut down and turn off.

While off unplug all usb devices except printer.

Then turn on!

Go to safe mode.

Control panel-System-Device manager.

Remove/uninstall all Unknown devices

Anything else with red x or yellow exclamation

Slide down to Universal serial bus controllers, click + to open this tree

start at bottom rt click an remove/uninstall each item from bottom up do them all and when finished the entire Universal serial bus controllers will be gone.

Restart to normal mode.

Test printer.

Connect camera, check it. If it works, then do scanner.

If no shut down unplug both reverse the order scanner first check it if it works add camera.

If this don't work you are up the creek!!!!!!





















At least until you get back to us and we continue!

Mike

 

The printer/scanner are the same machine.
The printer works, in other words data will go OUT from the computer but will not come in (from the scanner or camera)
My mouse and keyboard are USB they both work firn


Ok now I started in safe mode went to Dev Mgr and found NO unknown devices NO red X's and NO yellow !'s

When I started (from the bottom) uninstalling everything the first (last) line is USB root Hub I uninstall it and my mouse and keyboard go away so I'm stranded at that point There are 9 lines under USB controllers If you want I'll list them

Thanks

Christo

 

OK!

Perhaps we can get around it.

Do a windows update then below.

Have you downloaded the latest sofware and drivers from the Printer/scanner website for your model.

Just reinstall it.

If it fixes it then do the same for the camera

get back

mike

 

That was the first thing I tried. I also found a reg repair for the BrSerial error on the Brother (my print/scaner manufacturer) website. That didn't help either. I am still getting the BrSerial error/warning in the System Log.

 

OK the BRserial is for the brother printer.

I think in order to fix this you need to uninsatall all to do with this printer.

Shut down the computer remove the cable then boot back up with no printer at all. Clear the errors reboot one more to make sure they are gone.

Then go back with the install as you did when you first installed it.

Clearing this one error could fix the camera issue also.

Mike

 

No go I uninstalled rebooted cleared the log rebooted reinstalled rebooted etc etc. Still no communication between scanner and computer and still get the camera error message that it "cant find the camera check cable and try reconnecting camera" etc. BUT! the BrSerial warning in the log is GONE

 

What service pack level is the OS?

And is it totally up to date?

Check windows update.

Mike

 

SP4 Yes it is totally up to date. Remember this problem just popped up within the last few days!

 

OK Hock

Sorry so long gettig back. Was very busy yesterday on bbs and other things.

Additionally had to think about your issue.

I think your issue is ASPI and we will get to that after the following.

Start-Run
type
cmd
then type

sc query type= service state= all > c:\allserviceslist.txt

then type
exit

Then open notepad or wordpad and browse to the root c:\

open allserviceslist.txt
Copy and paste back to the BBS

This will allow me to see all the services you are running and what their state is.

Ball is back in your park!

Mike

 

I get this message in the cmd window:

'sc' is not recognized as an internal or external command,
operable program or batch file.

The allserviceslist.txt file is blank.

Ball back to you

 

OK forgot you had 2k and that 2k does not come with sc installed.

Download these

Extract them and put the exe files in windows\system32 (you may have Winnt) then wnint\system32

http://www.dynawell.com/reskit/microsoft/win2000/sc.zip

http://www.dynawell.com/reskit/microsoft/win2000/sclist.zip

then run the command just copy the sc line from the post and paste into a cmd session.

Mike

 

Ok lets take a look at your add/remove also.

CCleaner get the slim version
http://www.ccleaner.com/download/builds.aspx

Click bottom right Run Cleaner twice
then in left panel click issues then below Scan for issues run twice or until no more found

Here we will use CCleaner to get add/remove list

run CCleaner

Click tools

bottom right click
Save to text file

At filename (top line) add c:\ to the beginning end up with c:\install.txt
exit CClean

Browse to c:\ and dbl click install.txt copy and paste back to us.

Mike

 

OK here is the serviceslist.txt file I already have a full version of ccleaner installed.


Enum: entriesRead = 9
Enum: resumeIndex = 45

SERVICE_NAME: Alerter
DISPLAY_NAME: Alerter
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: AppMgmt
DISPLAY_NAME: Application Management
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: aspnet_state
DISPLAY_NAME: ASP.NET State Service
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: BITS
DISPLAY_NAME: Background Intelligent Transfer Service
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: brmfrmps
DISPLAY_NAME: Brother Popup Suspend service for Resource manager
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: Browser
DISPLAY_NAME: Computer Browser
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: cisvc
DISPLAY_NAME: Indexing Service
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: ClipSrv
DISPLAY_NAME: ClipBook
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

SERVICE_NAME: clr_optimization_v2.0.50727_32
DISPLAY_NAME: .NET Runtime Optimization Service v2.0.50727_X86
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
Enum: more data, need 5888 bytes start resume at index 45

 

When I click run cleaner a message pops up saying it will delete files do you want me to do this? It doesn't tell me what files it is going to delete. I don't like deleting files unless I know what they are. I'll wait for your reply before I do anything with ccleaner. Remember I have a full registered version of ccleaner installed. The latest version # 1.36.430.

But here is the uninstall list:

a-squared Anti-Malware 2.0
Ad-Aware SE Personal
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 9 ActiveX
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 7.0.8
AquaMark3
ASUS Probe V2.22.04
Brother Drivers
Brother MFL-Pro Suite
Canon Camera Support Core Library
Canon Camera TWAIN Driver 6.6
Canon Camera TWAIN Driver
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities EOS Utility
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
CCleaner (remove only)
DocuCom PDF Core Library
eUSB Quad Reader
File Splitter Deluxe (Trial)
FinePixViewer Ver.4.0
Hotfix for MDAC 2.53 (KB911562)
HWiNFO32 Version 1.34
ICQ
iiyama Monitor Test 2.1
iPod for Windows 2005-09-23
IrfanView (remove only)
iTunes
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment Standard Edition v1.3.1_04
Macromedia Shockwave Player
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 2.0
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Office PowerPoint Viewer 2003
Motherboard Monitor 5
Mozilla Firefox (2.0.0.1)
Mozilla Thunderbird (1.5.0.9)
MSN Gaming Zone
MySpeed PC
Nero - Burning Rom
NVIDIA Drivers
NVIDIA nForce Utilities
NVIDIA System Utility
NVIDIA Windows 2000/XP nForce Drivers
NvMixer
OpenOffice.org 1.1.0
OpenOffice.org 2.0
PaperPort Printer Driver
PaperPort
Pro Pinball - Timeshock!
QuickTime
RAW FILE CONVERTER LE
Ray Adams NVIDIA BIOS Editor
Security Update for Microsoft .NET Framework 2.0 (KB917283)
Security Update for Microsoft .NET Framework 2.0 (KB922770)
Security Update for Windows 2000 (KB904706)
Security Update for Windows 2000 (KB923689)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
SolSuite
Trend Micro PC-cillin Internet Security 2006
TypingMaster TypingTest
Update Rollup 1 for Windows 2000 SP4
Viewpoint Media Player
Vulpine® GLmark (Uninstall)
WebFldrs
Windows 2000 Hotfix - KB829558
Windows 2000 Hotfix - KB842773
Windows 2000 Hotfix - KB887797
Windows 2000 Hotfix - KB890046
Windows 2000 Hotfix - KB893756
Windows 2000 Hotfix - KB896358
Windows 2000 Hotfix - KB896422
Windows 2000 Hotfix - KB896423
Windows 2000 Hotfix - KB896424
Windows 2000 Hotfix - KB897715
Windows 2000 Hotfix - KB899587
Windows 2000 Hotfix - KB899589
Windows 2000 Hotfix - KB900725
Windows 2000 Hotfix - KB901017
Windows 2000 Hotfix - KB901214
Windows 2000 Hotfix - KB902400
Windows 2000 Hotfix - KB905414
Windows 2000 Hotfix - KB905495
Windows 2000 Hotfix - KB905749
Windows 2000 Hotfix - KB905915
Windows 2000 Hotfix - KB908519
Windows 2000 Hotfix - KB908523
Windows 2000 Hotfix - KB908531
Windows 2000 Hotfix - KB911280
Windows 2000 Hotfix - KB911567
Windows 2000 Hotfix - KB912812
Windows 2000 Hotfix - KB912919
Windows 2000 Hotfix - KB913580
Windows 2000 Hotfix - KB914388
Windows 2000 Hotfix - KB914389
Windows 2000 Hotfix - KB916281
Windows 2000 Hotfix - KB917008
Windows 2000 Hotfix - KB917159
Windows 2000 Hotfix - KB917422
Windows 2000 Hotfix - KB917537
Windows 2000 Hotfix - KB917736
Windows 2000 Hotfix - KB917953
Windows 2000 Hotfix - KB918899
Windows 2000 Hotfix - KB920213
Windows 2000 Hotfix - KB920670
Windows 2000 Hotfix - KB920683
Windows 2000 Hotfix - KB920685
Windows 2000 Hotfix - KB920958
Windows 2000 Hotfix - KB921398
Windows 2000 Hotfix - KB921883
Windows 2000 Hotfix - KB922582
Windows 2000 Hotfix - KB922616
Windows 2000 Hotfix - KB922760
Windows 2000 Hotfix - KB923191
Windows 2000 Hotfix - KB923414
Windows 2000 Hotfix - KB923694
Windows 2000 Hotfix - KB923980
Windows 2000 Hotfix - KB924191
Windows 2000 Hotfix - KB924270
Windows 2000 Hotfix - KB925454
Windows 2000 Hotfix - KB925486
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows Media Player Hotfix [See wm828026 for more information]
Windows Media Player system update (9 Series)
WinZip
XPlug 1.2.5
Xteq Systems X-Setup 6.3



Nothing is new here aside from windows updates the newest is the video drivers and they are 3 months old at least.

 

Hi Hock

First was sc run in safe mode. There seem to be many services missing in the list. The Server service we just installed for one.

If you ran it in Safe Mode do it in full mode and post it again.

Or did the post not except all, you may have to look at the last on the post and post from there down.

Do this after also, it is a condensed list but the other has more info.
paste the below to the cmd prompt

sclist c:\allserviceslist2.txt

Browse and past this.

CCleaner: Hock these are all temps and need to be cleaned run until nothing found. Same for Issues.

Mike

 

Catch you in the morn. Bed time.

Mike

 

1 No it was not run in "safe mode" I think is is just running out of room the last line says to start resume from index 45 but I don't know how to do that

2 I ran ccleaner 3 times and ran issues 3 times there are no issues and the clener comes up empty now

3 here is the sclist

--------------------------------------------
- Service list for Local Machine
--------------------------------------------
stopped Alerter Alerter
running AppMgmt Application Management
stopped aspnet_state ASP.NET State Service
stopped BITS Background Intelligent Transfer Service
running brmfrmps Brother Popup Suspend service for Resource manager
running Browser Computer Browser
stopped cisvc Indexing Service
stopped ClipSrv ClipBook
stopped clr_optimization_v2.0.50727_32 .NET Runtime Optimization Service v2.0.50727_X86
running Dhcp DHCP Client
stopped dmadmin Logical Disk Manager Administrative Service
running dmserver Logical Disk Manager
running Dnscache DNS Client
running Eventlog Event Log
running EventSystem COM+ Event System
stopped Fax Fax Service
running HidServ HID Input Service
stopped IDriverT InstallDriver Table Manager
stopped iPodService iPodService
running LanmanServer Server
running lanmanworkstation Workstation
stopped LmHosts TCP/IP NetBIOS Helper Service
stopped Messenger Messenger
stopped mnmsrvc NetMeeting Remote Desktop Sharing
stopped MSDTC Distributed Transaction Coordinator
stopped MSIServer Windows Installer
stopped NetDDE Network DDE
stopped NetDDEdsdm Network DDE DSDM
stopped Netlogon Net Logon
running Netman Network Connections
stopped NtLmSsp NT LM Security Support Provider
stopped NtmsSvc Removable Storage
running NVSvc NVIDIA Display Driver Service
running PcCtlCom Trend Micro Central Control Component
running PlugPlay Plug and Play
stopped PolicyAgent IPSEC Policy Agent
running ProtectedStorage Protected Storage
stopped RasAuto Remote Access Auto Connection Manager
running RasMan Remote Access Connection Manager
stopped RemoteAccess Routing and Remote Access
stopped RemoteRegistry Remote Registry Service
stopped RpcLocator Remote Procedure Call (RPC) Locator
running RpcSs Remote Procedure Call (RPC)
stopped RSVP QoS RSVP
stopped SamSs Security Accounts Manager
stopped SCardDrv Smart Card Helper
stopped SCardSvr Smart Card
stopped Schedule Task Scheduler
stopped seclogon RunAs Service
running SENS System Event Notification
stopped SharedAccess Internet Connection Sharing
running Spooler Print Spooler
stopped StiSvc Still Image Service
stopped SysmonLog Performance Logs and Alerts
running TapiSrv Telephony
stopped TlntSvr Telnet
running Tmntsrv Trend Micro Real-time Service
running TmPfw Trend Micro Personal Firewall
running tmproxy Trend Micro Proxy Service
stopped TrkWks Distributed Link Tracking Client
stopped UPS Uninterruptible Power Supply
stopped UtilMan Utility Manager
stopped W32Time Windows Time
running WinMgmt Windows Management Instrumentation
running WMDM PMSP Service WMDM PMSP Service
stopped WmdmPmSN Portable Media Serial Number Service
running Wmi Windows Management Instrumentation Driver Extensions
running wuauserv Automatic Updates
stopped WZCSVC Wireless Configuration

Thanks

Christo

 

OK Christo

I see what may be our problem.

While we are adjusting services get me one more report this way:

cmd prompt
type
ipconfig /all >c:\ipconfig.out

then browse to it Edit the last numbers of the Ip address to .xx.xx then copy and paste the entire file to me

Also are you connected to any LAN (network)?

How is your computer connected to the internet?
Directly to a cable/dsl modem
or
Thru a router?

Turn on the following services to start Automaticly and start them

RpcLocator Remote Procedure Call (RPC) Locator

StiSvc Still Image Service

After setting these to start automaticlly reboot and check if all is not now working.

Then get me the above info and I will advise some services to stop thereby perhaps increasing your performance and stability.

Mike

 

FIXED !!!!! You are da man Mike!!!

Now the answers are
1 No I'm not connected to any LAN

2 I am connected directly to a cable modem

3 I do NOT have a router (but I am planning to get one soon)

Any performance / stability suggestions are welcome
Thanks