Problem installing USB devices

Hi all, i've just recently got my new laptop (Toshiba satellite pro p100) and im having trouble installing usb devices. For example when i tried to use the built in bluetooth for the first time today it required setting up, which is fair enough. When set up begins the usb ports recognize the bluetooth stack (bubble pops up in the system tray and the found new hardware wizzard pops up) however when the driver begins to install from a location on the hard drive in the 'found new hardware wizzard' window, the installation does not complete, the 'found new hardware wizzard' windows goes to "cannot install this hardware" and the text underneath says "there was a problem installing this hardware" with a little picture of what looks like an internal device and then "an error occured during the installation of the device, the system cannot find the file specified ". The same thing also happens when trying to install the drivers for my Ecler Nuo 5 (dj mixer), and for a saitek joysick, both with the drivers located on cd.
Does anybody have any idea what could be causing the problem?
All help is greatly appreciated.

 

It literally cannot find the drivers.

Look at the CD. You might want to copy as new folders each driver set. See if they are compressed in any way.

Then restart and tell the Hardware Wizard not to search for the drivers. You have them, and point each "Have disk" request to the appropriate folder you have created.

 

Hi Bill, thanks for the help, i tried your method, unfortunately i'm still getting the same problem, windows seems to locate the drivers and begin to install them (green process bar and file names underneath in installation wizzard) however each time the process completes i just get the following screen...

Any more ideas?
Again thanks for the help.

 

Again, it is not finding the files the .inf information (that is where it read the device name) tells it are required.

Try again using the CD, but use again the "Have disk" method. Click the Browse button and browse the CD. You do not want XP to search. You want to Browse yourself. The file name box at the bottom will show you the filename XP is looking for. Keep browsing folders until the file name it wants appears in the upper panel. Highlight the file in the upper panel, click once, then click OK.

 

USB driver installation Problem Not Resolved

Fraser2006, did you resolve your problem? I have just started having the same problem on my PC, and I have had direct on-line support from the software supplier for one of my applications. They didn't know what was going on, and Windows was being told where to find the driver files.

I know have three applications that won't install properly when I plug in the USB cable. One of them, a Dymo Label Printer, was working fine before, but is now exhibiting the same problem. What's weird is that the printer works if I ignore the error message, but the Found New Hardware Wizard keeps coming up over and over.

Any ideas anyone? Please e-mail me directly if you reply because I may not check the forum too often.

Thanks.

 

Problem Fix !!!

After I posted I kept Googling for info about the message "The System Cannot Find the File Specified ", and I found the following posting:

http://www.quatech.com/support/rs422serialpci_faq.php#16

Q17. When installing a product, I get an error message stating "The System Cannot Find the File Specified." How can I fix this?
A. Windows 2000/XP has a bug that it cannot properly detect new hardware by *.inf files, if the RunOnce registry key is missing.
This key is often used by installers to execute post-reboot programs, but sometimes they accidentally delete this key.

Go to Start » Run and enter "regedit "
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
With CurrentVersion Highlighted, go to the Edit menu and select New » Key
Name the key RunOnce - Leave everything else about the key alone.
The RunOnce key should now exist underneath the CurrentVersion key.
Reboot your PC.
Once the key exists, Windows 2000/XP stops redetecting the Hardware

I tried this and amazingly it fixed all my problems (the Dymo Label Printer, the Data Pilot USB cable, etc.) I can't believe it after days of trying everything and not getting a solution from Sony (the PC maker) or the software vendor.

I don't know how it happened that this registry key got deleted, but I'm sure happy that I found the posting.

Try it and see if it helps.

 

larrym,

Thank you for the information. I still do not understand why the RunOnce key would be missing, nor that even it was the installer would not simply write the entry. And if unable to write the entry would not comment.

Certainly one for the books.

Thanks.

 

Sorry i've taken a while to reply. Larrym that solution did indeed fix my problem, so thanks very much for posting up , also thanks for your help too Bill.