Dump Data/Multi Issues

I'm running dual boot, XP Pro/Win98.

I'm unable to reinstall an HP scanner and a Sony Ericsson usb data cable that enables me to sync contacts and move pics/videos.

Also IE crashes alot.

I need to flash the bios, but I would like to clean up this before that happens.

Here's the DrWatson log/text:

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [E:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File with Full Memory: Only application data is available

Comment: 'Dr. Watson generated MiniDump'
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Sun Dec 17 11:22:12.000 2006 (GMT-6)
System Uptime: 0 days 12:24:08.050
Process Uptime: 0 days 0:12:21.000
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: E:\WINDOWS;E:\WINDOWS\system32;E:\WINDOWS\system32\drivers
...........................................................................................................
Loading unloaded module list
...............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(b44.b4): Access violation - code c0000005 (first/second chance not available)
eax=03722020 ebx=00000000 ecx=000001fa edx=03722030 esi=04b0fb58 edi=04b0fe8c
eip=30187808 esp=0675fc64 ebp=0675fd0c iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206
*** ERROR: Symbol file could not be found. Defaulted to export symbols for Flash9b.ocx -
Flash9b!DllUnregisterServer+0xdff5e:
30187808 89510c mov dword ptr [ecx+0Ch],edx ds:0023:00000206=????????
0:021> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for wininet.dll -

FAULTING_IP:
Flash9b!DllUnregisterServer+dff5e
30187808 89510c mov dword ptr [ecx+0Ch],edx

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 30187808 (Flash9b!DllUnregisterServer+0x000dff5e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 00000206
Attempt to write to address 00000206

PROCESS_NAME: iexplore.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

WRITE_ADDRESS: 00000206

BUGCHECK_STR: ACCESS_VIOLATION

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER: from 61423587 to 30187808

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0675fd0c 61423587 068678b8 00000001 00000000 Flash9b!DllUnregisterServer+0xdff5e
0675fd2c 614235cb 04a2b9e0 00000001 00000000 urlmon!CBSCHolder::OnStopBinding+0x47
0675fd48 6142369b 05cd8900 00000001 00000000 urlmon!CBinding::CallOnStopBinding+0x38
0675fd6c 61426d80 05cd8900 00000006 00009bdd urlmon!CBinding::OnTransNotification+0x1d8
0675fd9c 61426114 00009bdd 00000001 00003c6f urlmon!CBinding::ReportData+0x77
0675fdbc 614212a3 05ba82b4 00000001 00003c6f urlmon!COInetProt::ReportData+0x6e
0675fde4 614211ef 05ba80e0 00000005 00000001 urlmon!CTransaction:ispatchReport+0x33b
0675fe10 6142109c 05ba80e0 04a22480 00000000 urlmon!CTransaction:ispatchPacket+0x31
0675fe30 6141cbd5 05ba80e0 00000000 0675feb0 urlmon!CTransaction::OnINetCallback+0x92
0675fe48 77d48734 00360380 00000465 00000000 urlmon!TransactionWndProc+0x28
0675fe74 77d48816 6141cbad 00360380 00000465 user32!InternalCallWinProc+0x28
0675fedc 77d489cd 00000000 6141cbad 00360380 user32!UserCallWinProcCheckWow+0x150
0675ff3c 77d48a10 0675ff64 00000000 0675ffb4 user32!DispatchMessageWorker+0x306
0675ff4c 7e283c6e 0675ff64 05ba89f8 00140000 user32!DispatchMessageW+0xf
0675ffb4 7c80b683 02a4b858 05ba89f8 00140000 ieframe!CTabWindow::_TabWindowThreadProc+0x189
0675ffec 00000000 7e283a37 04b12140 00000000 kernel32!BaseThreadStart+0x37


FAULTING_THREAD: 000000b4

FOLLOWUP_IP:
Flash9b!DllUnregisterServer+dff5e
30187808 89510c mov dword ptr [ecx+0Ch],edx

SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Flash9b

IMAGE_NAME: Flash9b.ocx

DEBUG_FLR_IMAGE_TIMESTAMP: 4553afb6

SYMBOL_NAME: Flash9b!DllUnregisterServer+dff5e

STACK_COMMAND: ~21s; .ecxr ; kb

FAILURE_BUCKET_ID: ACCESS_VIOLATION_Flash9b!DllUnregisterServer+dff5e

BUCKET_ID: ACCESS_VIOLATION_Flash9b!DllUnregisterServer+dff5e

Followup: MachineOwner
---------

eax=03722020 ebx=00000000 ecx=000001fa edx=03722030 esi=04b0fb58 edi=04b0fe8c
eip=30187808 esp=0675fc64 ebp=0675fd0c iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206
Flash9b!DllUnregisterServer+0xdff5e:
30187808 89510c mov dword ptr [ecx+0Ch],edx ds:0023:00000206=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0675fd0c 61423587 068678b8 00000001 00000000 Flash9b!DllUnregisterServer+0xdff5e
0675fd2c 614235cb 04a2b9e0 00000001 00000000 urlmon!CBSCHolder::OnStopBinding+0x47 (FPO: [Non-Fpo])
0675fd48 6142369b 05cd8900 00000001 00000000 urlmon!CBinding::CallOnStopBinding+0x38 (FPO: [Non-Fpo])
0675fd6c 61426d80 05cd8900 00000006 00009bdd urlmon!CBinding::OnTransNotification+0x1d8 (FPO: [Non-Fpo])
0675fd9c 61426114 00009bdd 00000001 00003c6f urlmon!CBinding::ReportData+0x77 (FPO: [Non-Fpo])
0675fdbc 614212a3 05ba82b4 00000001 00003c6f urlmon!COInetProt::ReportData+0x6e (FPO: [Non-Fpo])
0675fde4 614211ef 05ba80e0 00000005 00000001 urlmon!CTransaction:ispatchReport+0x33b (FPO: [Non-Fpo])
0675fe10 6142109c 05ba80e0 04a22480 00000000 urlmon!CTransaction:ispatchPacket+0x31 (FPO: [Non-Fpo])
0675fe30 6141cbd5 05ba80e0 00000000 0675feb0 urlmon!CTransaction::OnINetCallback+0x92 (FPO: [Non-Fpo])
0675fe48 77d48734 00360380 00000465 00000000 urlmon!TransactionWndProc+0x28 (FPO: [Non-Fpo])
0675fe74 77d48816 6141cbad 00360380 00000465 user32!InternalCallWinProc+0x28
0675fedc 77d489cd 00000000 6141cbad 00360380 user32!UserCallWinProcCheckWow+0x150 (FPO: [Non-Fpo])
0675ff3c 77d48a10 0675ff64 00000000 0675ffb4 user32!DispatchMessageWorker+0x306 (FPO: [Non-Fpo])
0675ff4c 7e283c6e 0675ff64 05ba89f8 00140000 user32!DispatchMessageW+0xf (FPO: [Non-Fpo])
0675ffb4 7c80b683 02a4b858 05ba89f8 00140000 ieframe!CTabWindow::_TabWindowThreadProc+0x189 (FPO: [Non-Fpo])
0675ffec 00000000 7e283a37 04b12140 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo])
start end module name
00400000 0049a000 iexplore iexplore.exe Tue Oct 17 15:04:37 2006 (45353755)
01ad0000 01ad9000 normaliz normaliz.dll Thu Jun 29 10:05:42 2006 (44A3EC46)
01b40000 01e06000 msi msi.dll Mon May 02 10:51:33 2005 (42764C85)
02200000 02218000 ISafeIf ISafeIf.dll Wed Jan 26 18:32:03 2005 (41F83683)
0ffd0000 0fff8000 rsaenh rsaenh.dll Tue Jul 06 21:17:12 2004 (40EB5D28)
10000000 10012000 VetRedir VetRedir.dll Wed Jan 26 18:32:45 2005 (41F836AD)
1b000000 1b00c000 imgutil imgutil.dll Tue Oct 17 14:57:55 2006 (453535C3)
1b060000 1b06e000 pngfilt pngfilt.dll Tue Oct 17 14:58:06 2006 (453535CE)
20000000 202c5000 xpsp2res xpsp2res.dll Wed Aug 04 02:56:41 2004 (411096B9)
30000000 302ee000 Flash9b Flash9b.ocx Thu Nov 09 16:46:14 2006 (4553AFB6)
32520000 32532000 MSOHEV MSOHEV.DLL Mon Feb 12 19:42:31 2001 (3A889107)
35c50000 35c89000 dxtrans dxtrans.dll Tue Oct 17 14:57:47 2006 (453535BB)
35cb0000 35d07000 dxtmsft dxtmsft.dll Tue Oct 17 14:58:00 2006 (453535C8)
47060000 47081000 xmllite xmllite.dll Fri Jul 14 10:51:51 2006 (44B7BD97)
4ec50000 4edf3000 GdiPlus GdiPlus.dll Wed Aug 04 02:55:55 2004 (4110968B)
58760000 58792000 iepeers iepeers.dll Tue Nov 07 23:03:34 2006 (45516526)
59a60000 59b01000 dbghelp dbghelp.dll Wed Aug 04 02:56:10 2004 (4110969A)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 02:56:43 2004 (411096BB)
5b860000 5b8b4000 netapi32 netapi32.dll Thu Aug 17 07:28:27 2006 (44E460EB)
5d090000 5d12a000 comctl32_5d090000 comctl32.dll Fri Aug 25 10:45:58 2006 (44EF1B36)
5dca0000 5dce5000 iertutil iertutil.dll Tue Oct 17 14:57:14 2006 (4535359A)
5dff0000 5e01f000 ieui ieui.dll Tue Nov 07 23:03:34 2006 (45516526)
60130000 60138000 QOEHook QOEHook.dll Fri Jan 28 11:44:29 2005 (41FA79FD)
605d0000 605d9000 mslbui mslbui.dll Wed Aug 04 02:58:39 2004 (4110972F)
61410000 61534000 urlmon urlmon.dll Tue Nov 07 23:03:34 2006 (45516526)
61930000 6197a000 ieproxy ieproxy.dll Tue Nov 07 23:03:34 2006 (45516526)
63380000 633f8000 jscript jscript.dll Tue Oct 17 14:59:54 2006 (4535363A)
65b70000 65b8b000 sprthook sprthook.dll Sat Dec 31 06:05:10 2005 (43B673F6)
662b0000 66308000 hnetcfg hnetcfg.dll Wed Aug 04 02:56:16 2004 (411096A0)
68100000 68124000 dssenh dssenh.dll Fri May 14 20:06:23 2004 (40A56D0F)
69000000 6900e000 SwSupport SwSupport.dll Tue Mar 16 20:11:33 2004 (4057A5C5)
6d430000 6d43a000 ddrawex ddrawex.dll Wed Aug 04 02:56:17 2004 (411096A1)
71a50000 71a8f000 mswsock mswsock.dll Wed Aug 04 02:59:20 2004 (41109758)
71a90000 71a98000 wshtcpip wshtcpip.dll Wed Aug 04 02:57:49 2004 (411096FD)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 02:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 02:57:38 2004 (411096F2)
71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 02:57:51 2004 (411096FF)
71bf0000 71c03000 samlib samlib.dll Wed Aug 04 02:56:29 2004 (411096AD)
71d40000 71d5c000 actxprxy actxprxy.dll Wed Aug 04 02:56:04 2004 (41109694)
722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 02:56:28 2004 (411096AC)
72d10000 72d18000 msacm32 msacm32.drv Sat Aug 18 00:33:30 2001 (3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 02:56:54 2004 (411096C6)
72ea0000 72f00000 ieapfltr ieapfltr.dll Tue Oct 17 04:11:36 2006 (45349E48)
73000000 73026000 winspool winspool.drv Wed Aug 04 02:56:38 2004 (411096B6)
73300000 73365000 vbscript vbscript.dll Tue Nov 07 23:03:34 2006 (45516526)
73760000 737a9000 ddraw ddraw.dll Wed Aug 04 02:56:16 2004 (411096A0)
73940000 73a10000 d3dim700 d3dim700.dll Wed Aug 04 02:56:04 2004 (41109694)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 02:56:15 2004 (4110969F)
746c0000 746e9000 msls31 msls31.dll Tue Nov 07 23:03:34 2006 (45516526)
746f0000 7471a000 MSIMTF MSIMTF.dll Wed Aug 04 02:58:33 2004 (41109729)
74720000 7476b000 MSCTF MSCTF.dll Wed Aug 04 02:57:30 2004 (411096EA)
74980000 74a8e000 msxml3 msxml3.dll Wed Sep 13 00:01:56 2006 (450790C4)
74c80000 74cac000 oleacc oleacc.dll Sat Aug 18 00:33:18 2001 (3B7DFE1E)
74d90000 74dfb000 usp10 usp10.dll Wed Aug 04 02:56:42 2004 (411096BA)
755c0000 755ee000 MSCTFIME MSCTFIME.IME Wed Aug 04 02:57:31 2004 (411096EB)
75cf0000 75d81000 mlang mlang.dll Wed Aug 04 02:56:29 2004 (411096AD)
75e90000 75f40000 sxs sxs.dll Thu Oct 19 08:56:28 2006 (4537840C)
76080000 760e5000 msvcp60 msvcp60.dll Wed Aug 04 02:59:13 2004 (41109751)
76200000 76277000 mshtmled mshtmled.dll Tue Nov 07 23:03:34 2006 (45516526)
76380000 76385000 msimg32 msimg32.dll Wed Aug 04 02:58:31 2004 (41109727)
76390000 763ad000 imm32 imm32.dll Wed Aug 04 02:56:30 2004 (411096AE)
763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 02:56:32 2004 (411096B0)
76600000 7661d000 cscdll cscdll.dll Wed Aug 04 02:56:07 2004 (41109697)
767f0000 76817000 schannel schannel.dll Wed Aug 04 02:56:39 2004 (411096B7)
769c0000 76a73000 userenv userenv.dll Wed Aug 04 02:56:41 2004 (411096B9)
76b20000 76b31000 atl atl.dll Wed Aug 04 02:56:55 2004 (411096C7)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 02:57:10 2004 (411096D6)
76bf0000 76bfb000 psapi psapi.dll Wed Aug 04 02:56:58 2004 (411096CA)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 02:56:41 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 02:56:25 2004 (411096A9)
76d60000 76d79000 iphlpapi iphlpapi.dll Fri May 19 07:59:41 2006 (446DC13D)
76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 02:56:36 2004 (411096B4)
76e90000 76ea2000 rasman rasman.dll Wed Aug 04 02:56:29 2004 (411096AD)
76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 02:56:38 2004 (411096B6)
76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 02:56:25 2004 (411096A9)
76f20000 76f47000 dnsapi dnsapi.dll Mon Jun 26 12:37:10 2006 (44A01B46)
76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 02:56:43 2004 (411096BB)
76fc0000 76fc6000 rasadhlp rasadhlp.dll Mon Jun 26 12:37:10 2006 (44A01B46)
76fd0000 7704f000 clbcatq clbcatq.dll Mon Jul 25 23:39:44 2005 (42E5BE90)
77050000 77115000 comres comres.dll Wed Aug 04 02:56:36 2004 (411096B4)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 02:57:39 2004 (411096F3)
771b0000 7727e000 wininet wininet.dll Tue Nov 07 23:03:34 2006 (45516526)
773d0000 774d3000 comctl32 comctl32.dll Fri Aug 25 10:45:55 2006 (44EF1B33)
774e0000 7761d000 ole32 ole32.dll Mon Jul 25 23:39:47 2005 (42E5BE93)
77690000 776b1000 ntmarta ntmarta.dll Wed Aug 04 02:57:02 2004 (411096CE)
77920000 77a13000 setupapi setupapi.dll Wed Aug 04 02:56:32 2004 (411096B0)
77a20000 77a74000 cscui cscui.dll Wed Aug 04 02:56:08 2004 (41109698)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 02:56:01 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 02:57:23 2004 (411096E3)
77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 02:56:36 2004 (411096B4)
77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 02:56:25 2004 (411096A9)
77be0000 77bf5000 msacm32_77be0000 msacm32.dll Wed Aug 04 02:57:03 2004 (411096CF)
77c00000 77c08000 version version.dll Wed Aug 04 02:56:39 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 02:59:14 2004 (41109752)
77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 02:59:11 2004 (4110974F)
77d40000 77dd0000 user32 user32.dll Wed Mar 02 12:09:29 2005 (42260159)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 02:56:23 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 02:56:30 2004 (411096AE)
77f10000 77f57000 gdi32 gdi32.dll Wed Dec 28 20:54:35 2005 (43B34FEB)
77f60000 77fd6000 shlwapi shlwapi.dll Thu Sep 14 03:31:29 2006 (45091361)
77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 02:56:49 2004 (411096C1)
7c000000 7c054000 msvcr70 msvcr70.dll Sat Jan 05 05:37:24 2002 (3C36E574)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Jul 05 05:55:00 2006 (44AB9A84)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 02:56:36 2004 (411096B4)
7c9c0000 7d1d5000 shell32 shell32.dll Thu Jul 13 08:33:24 2006 (44B64BA4)
7e1e0000 7e7a9000 ieframe ieframe.dll Tue Nov 07 23:03:34 2006 (45516526)
7e830000 7eb9f000 mshtml mshtml.dll Tue Nov 07 23:03:34 2006 (45516526)

Unloaded modules:
76cc0000 76ccb000 custsat.dll
Timestamp: Tue Nov 07 23:03:34 2006 (45516526)
Checksum: 0000D494
769c0000 76a73000 userenv.dll
Timestamp: Wed Aug 04 02:56:41 2004 (411096B9)
Checksum: 000B67EA
02200000 02212000 iSafProd.dll
Timestamp: Wed Jan 26 18:32:05 2005 (41F83685)
Checksum: 0002204D
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69000000 6900e000 SwSupport.dll
Timestamp: Tue Mar 16 20:11:33 2004 (4057A5C5)
Checksum: 00000000
69450000 69466000 faultrep.dll
Timestamp: Wed Aug 04 02:56:05 2004 (41109695)
Checksum: 000148FF
76f50000 76f58000 WTSAPI32.dll
Timestamp: Wed Aug 04 02:57:55 2004 (41109703)
Checksum: 00008C06
76360000 76370000 WINSTA.dll
Timestamp: Wed Aug 04 02:56:40 2004 (411096B8)
Checksum: 00014D19
Closing open log file c:\debuglog.txt

Thanks!!!

 

Hi, emsdallas.

Your dump seems to be pointing to Flash9b.ocx as the cause of the crash.

I Googled Flash9b.ocx and found several references to Adobe's Flash Player 9.

Have you tried uninstalling Flash Player, rebooting, and then reinstalling Flash Player?

• Adobe's Flash Player 9

 

By the way, while I don't claim to be an expert regarding crash dump analysis, here's a link to a 4-page article, Network World: "How to solve Windows system crashes in minutes" (specifically the last paragraph of page 3 and all of page 4) that leads me to believe Flash9b.ocx might be the cause of your crash.