"hiccuping" sound and freezing video when watching clips online

A friend of mine has a 2-month old Dell Inspiron 9400 laptop, with a DSL connection to the internet.
Whenever she tries to watch anything on youtube.com or at http://www.tetesaclaques.tv/, for example, she experiences what I used to when I used to have a dial-up connection: the clip starts and stops, hiccuping and freezing intermittently throughout the entire clip. The sound hiccuping is so bad you sometimes can't understand a single word - other times the soundtrack is comprehensible, but it comes and goes in spurts. [Clips that have actually been downloaded to her computer play just fine.]
She and I have the same DSL service, and I don't have any such problems.
Any suggestions on what I could tell her to look for on her computer that might help her fix the problem?
Thanks!

 

a couple of suggestions that might help

Have her check to see if the sound card has the latest driver update.

Have her check to see if the video card has the new driver update

And do a search for the latest Java software
hope this works for you. : )

 

I have the same problem. I'm using cable modem with sony vaio pent. 4, 512mb. ddr, 1.6 Ghz. about 3 years old.

My only solution has been to allow videos to finish downloading then start them over.

I know I need new video and sound drivers but I can't, for the life of me, figure out how to install them. Is there a good place to go for updating drivers?

 

You may have the same DSL provider but be at diffirent service level ?
I.e a higher speed connection vs a lite connection.
Never know with women - their search for economy and the isps continual changing of the service names in order to talk people into the lite packages .
The best line I heard from my good friend Raymond "The guy at the phone isp said .. If you want to download a song .....you can you can go to the washroom... ".
Check connection speeds .
DSL speeds are a constant as opposed to the shared network/ peak time slowing of cable broadband.
DSL varies though depending how far you are away from the central station and the box in your neighborhood.
Is she wired or on a wireless network from a router ?
Also check for spyware tying up the bandwidth.

 

Closure!

Thanks to those of you who replied to my initial query - I'm afraid I stopped checking back after there was no response the first week.
My friend's nephew took a look at her computer over the holidays, and apparently the problem had something to do with Java. She said she thought he'd had to "turn it on or something" (or maybe update it?) - in any case, the clips at that website are all working for her just fine now!