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I get a windows explorer must shut down error

Discussion in 'Windows XP' started by gdh09, 2006/12/12.

  1. 2006/12/12
    gdh09

    gdh09 Inactive Thread Starter

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    hi this my first post,I really need some help!in safe mode my computer works fine,but when its running normal windows xp,every time i click on my documents or my computer or control panel ect. I get windows explorer must shut down error. I have cleaned my computer w/5 or 6 anti-virus and spy-ware and ad-ware.I had 4 viruses,but they r now gone.I am still getting the error.my computer also crashes randomly while on the internet.Can anyone PLEASE!!!! HELP!!!!! thank you, greg:)
     
    gdh09,
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  2. 2006/12/12
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  4. 2006/12/12
    gdh09

    gdh09 Inactive Thread Starter

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    thanks PETEC,i have tried all that,i dont understand the debugging program?
     
    gdh09,
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  5. 2006/12/12
    gdh09

    gdh09 Inactive Thread Starter

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    my system restore will not work either??????
     
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  6. 2006/12/12
    PeteC

    PeteC SuperGeek Staff

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  7. 2006/12/12
    gdh09

    gdh09 Inactive Thread Starter

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    when using debugwiz ,dump file to be analized(browse)what do i put in the browse??
     
    gdh09,
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  8. 2006/12/12
    armestier

    armestier Inactive

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    gdh09--I find Event Viewer to often be quite helpful and even make suggestions how to determine and fix the error that is causing the shutdown.
    Control Panel|Administrative Tools|Event Viewer|System. Click on the red ball Error icon(s) that correspond to the time of the shutdown. You will get "some" info on the error. Allow a report to be sent to MS. Perhaps automatically or when you click on the go.microsoft link you will more details on the error.
    If you need help in deciphering what the error reports say, post them here.
     
    armestier,
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  9. 2006/12/12
    gdh09

    gdh09 Inactive Thread Starter

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    thanks armestier,i did what you said,and almost all of them say,event_boot_system_failed.not sure what that means or what to do with the drivers
     
    gdh09,
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  10. 2006/12/12
    PeteC

    PeteC SuperGeek Staff

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    The thread I posted gives details of the possible locations of the dump files with a .dmp extension. Select one of those when you browse.
     
    PeteC,
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  11. 2006/12/13
    Arie

    Arie Administrator Administrator Staff

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    I don't think there will be any dumps on the system.

    I suggest you download & run the ShelExView utility mentioned in my article.

    If you need more help you need to post more detailed information.
     
    Arie,
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  12. 2006/12/13
    gdh09

    gdh09 Inactive Thread Starter

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    I am not sure how to post a link to show you what i found when i ran shellex? to many characteristics to post?
     
    gdh09,
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  13. 2006/12/13
    PeteC

    PeteC SuperGeek Staff

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    There is no need to post a link - follow the advice given by Arie and quoted below - it is a question of trial and error :) ....
    Non Microsoft items are shown in pink or dark pink. Click on the column header for Company to sort by Company - this will group all the MS extensions together.

    Select all the coloured items, right click > disable. Then go through the actions you posted which caused Explorer to crash ....
    If the functions operate without crashing Explorer you have a dodgy shell extension and you will need to enable each extension in turn until you find the one which is causing the crash.

    If the same functions still cause Explorer to crash with the non-Microsoft shell extensions disabled then the problem lies elsewhere.
     
    PeteC,
    #12

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