Windows 98se and Speedtouch modem

Problems with Windows 98se and a USB modem

I have recently installed a Speed Touch modem (Alcatel 330) that plugs in via the USB port - my problem is that Windows 98se does not shut down properly - it hangs - I have installed the Microsoft plug 4768 to combat the shutdown problem.

If I take the USB plug out from the PC I am able to close the PC down. If I go to the system tray I can close the modem down - alas the PC will not shut down.

According to the notes that come with the modem - If I have problems and cannot get a connection - I have to re-install modem - create a new Dial Up and then shut the PC down and wait for about 30secs for the modem to settle down and then start up - I have been able to do this once and go online - but when I wanted to shut the pc down - it hung.

I have used Registry Mechanic to clean the registry up after uninstalling the modem


I have been experiencing other problems with this modem - I have had to create a Dial Up Network connection and enter my details in - sometimes I am unable to connect to broadband - or in Win 98's case dial it up - I get error 680 - I try again and I get 'default' in the dial up box - no name - no password. The modem is showing two solid green lights - so there is a connection.

I do have a 56k modem - LTWin - I dont know if this is contributing to the problem.

I have 191 MB of Ram installed running on a Pentium 3 the processor is 586 - I am running LimeWire also WordPerfect Office 2000 and have McAfee Security Centre as my virus checker and Firewall.

I have informed my ISP as regards to the problems

Preseli

 

I always recommend to update the drivers for the chipset, if not you may spend ages on "symptoms" that are occurring further down the line (driver hierarchy). These will also ensure you have the correct set of USB controller drivers.
If it has an Intel chipset, the most recent chipset update for Win 98 was dated 2004.

Since the shutdown problems only seems to happen when the USB device is connected, I would reinstall the USB controller drivers. In Device Manager, under Universal Serial Bus Controllers you can uninstall anything listed as a controller. They will be automatically reinstalled when you reboot (unless they were not there correctly to begin with and Windows is using a standard or outdated set).

I would be inclined to completely remove software and drivers for both modems and actually take the Winmodem out at least until you can get the USB modem working correctly. Check the instruction methods for installing the modem, it should be to run the software and drivers program before connecting the modem. If you connect it before having the drivers available Windows may start installing the wrong files.

When all the software and drivers were uninstalled I would look in Device Manager in Safe Mode and check that all the listings were gone.

Consider that there may be a fault in the USB cable to the modem and borrow another to try.

Use Control Panel -> Modems to check listings, ports etc. Use the Diagnostics -> More Info button to check the communication with the modem (before trying to connect to the internet).

Check the connection properties, Control Panel -> Internet Options. One setting you may not need is "log onto network ". The ISP's website should have setup instructions.

I was getting 680 errors after I installed a new modem, I had to completely uninstall the old modem and reinstall the new one.

Matt

 

I have checked the chipset - Intel 828201AA - 4-23-99

I dont know if they are up to date - according to PC Pitstop and their driver checker they are out of date, question is where do I get the drivers from without having to pay the earth or taking out a subscription for something I will only use once.

My USB is 1.0 - I check on the Intel site - they dont do drivers for 1.0.

I removed the LTWinmodem via control panel - but this is only temporary as it appears on re-boot.

I have yet to remove the drivers from device manager - am a little wary of this.

The USB modem has been re-installed - and I dialled in to broadband -

So I have to find out if I really do need new drivers and if the PC decides that it is not going to shutdown.

with thanks

Preseli

 

You will find the chipset driver update here:
http://downloadfinder.intel.com/scripts-df-external/Product_Filter.aspx?ProductID=816
This includes an update for the USB controller drivers. It covers both 1.0 (actually 1.1) and 2.0.

The LTwinmodem, to remove it competely you should first go to Add/Remove Programs and look for any software that was installed for it, remove that. Next, go to Control Panel -> Modems and remove it there. Unless you take the card out of the computer, Windows will reinstall the drivers at the next boot, so after you uninstall the software and drivers, you will need to shutdown, open the case, unbolt the card and take it out of the PCI slot.

Before you restart, disconnect the Speed Tough modem, when you get to Windows, run the drivers installation program for it again. Hopefully, that will install the drivers correctly.

You should be able to get over the phone technical help from both the modem manufacturer and the ISP. Do the steps I have mentioned first though, otherwise you may spend hours with them and have to go through those steps anyway.

Winmodems do not have the same hardware and drivers system as those of standard modems. I would be reasonably certain that is why you are having trouble with USB modem.

Matt

 

I removed the drivers for USB and guess what on rebooting it did not load them properly - I cant find 82801 AA on the Win98 CD Rom - so at this moment I have no USB controller.

I don't know what to do now - do I look for that chipset 810 ?

Sorry for being ignorant about this

Preseli

 

I have partly reinstalled the drivers for the USB controller
There is a yellow exclamation mark next to PCI USB - I went to refresh and I tried to install it - and I get Q312339 & UHDCD.sys - looked that up - Microsoft - download - 240075up.exe - which I had applied earlier.

I says to look on Cdrom - Insert disc - says it cant find Q312339.

Where Do I go from here ?

Sorry for all the hassle Matt

Preseli (Steve)

 

You need to use the Chipset Update Utility I linked to in my reply #4. That will also update the USB drivers.

If you still find that the USB controller continues to show an error, uninstall it again. When the Add New Hardware wizard runs at startup, uncheck all the locations for where Windows should look for the drivers (Floppy disk drive, CDrom drive, etc). The installation utility will have upgraded the system information.

The utility makes a folder of driver information, see if you can get the Add New Hardware wizard to look in that folder (you may need to locate the Win 98 folder for the 810 chipset).

Post back if you have any luck, I will post back later today.

Matt

 

I'm back.

I had a look for Q312339 at MS, I could not find it.

I did find 240075up.exe, the information says:

Steve, I assure you, you do not have an AMD processor or VIA chipset. You have an Intel processor with an Intel chipset.

I would recommend that you check in Add/Remove Programs for an uninstall for that fix. The UHDCD.sys file that it installs will be specially modified to work on an AMD/VIA system.
Run System File Checker if you cannot uninstall it, it will be listed there.
"You can start System File Checker by clicking Start, pointing to Programs, pointing to Accessories, pointing to System Tools, and then clicking System Information. In System Information, click Tools, and then click System File Checker" (from the Windows Help menu). Use System File Checker to extract the original file from the Windows CD.

What you do need to do is to update your drivers as I was saying in my last two posts. Your current version of the Intel drivers are 1999, those that I have linked to are 2004. You are trying to run 2006 hardware.

Don't bother with searching at a lot at Microsoft on things related to hardware, they will say "update the drivers" which you need to do before following any of their other suggestions.

Matt
Edit: If you seem to have problems, post back, don't think it is a "hassle ". You don't have much experience with drivers and I am quite willing to share my experience or guide you if I can. You will start to get a feel for how drivers are installed, reinstalled and work after a while.

 

Sorry for the delay.

Downloaded the drivers - that has cured the problem of not shutting down - I was a bit wary of downloading the wrong drivers.

When I went on the Intel Site I found 4 updates - 2 for 2003 1 was for developers and the same for 2004.

I have taken out that MS Update - unchecked all the boxes.

Now I have to take the modem out - that is the problem - It is the reason why I could not connect to my ISP and getting error 680.

When I have done that I will inform you - It wont be too long.

with regards

Preseli (Steve)
we threw it away in Adelaide!

 

Sounds positive. I've come across shutdown problems that were fixed by updating the Intel chipset drivers (after many hours of checking other areas).

I'd just make a reminder to remove any software and drivers for the Winmodem as you about to shutdown to remove the card. That would give you the best opportunity of getting the USB modem installed correctly.

Hope it goes smoothly.

Matt
Yes, what a turnaround, I wouldn't have thought it was possible.