[Window with title "??ompt" opening while on-line]

hello. i am new here and my cousin told me about this site for help with windows, computers, etc. thought id give you a try at solving this perplexing problem ive been having.
1st things 1st, im not a novice computer user. almost everyone i know calls me for help when things go crazy with thier computers. havent found unsolvable problem yet.
now i have run into a very wierd dilemna. at random times while im on line a box will open on my desktop with the word " ??ompt " at its top left corner. below in the main box theres a message asking me for a password and user name. obviously this is a replacement of the word prompt. once this shows up, my browser freezes. i try to shut or cancel this thing but it comes back repeatedly, only can kill it by shutting down browser with task manager then restarting. it seems like a sort of browser hijacker but am not sure. have run hijack this, ad-aware, bho, etc. but none find anything.
any clues?
by the way, i use Orca browser, and also use Acoo browser, Avant, yet this doesnt happen with them.
any help would be greatly appreciated.

windows xp w/sp2, avg antivirus, zone alarm on cable

 

Hello and welcome to WindowsBBS Forums.

Seeing as you have already run Ad-Aware and HJT, would you please post the log from HJT so we can review it for discrepancies. Also please be sure it is installed as instructed below.

And to be clear, this prompt window only comes up on the Orca browser and not any other?

Please follow these instructions, exactly, for proper HJT installation. Please place HJT into ITS OWN PERMANANT FOLDER. Installation on the desk top is not a proper install..

You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. (C:\HJT\HijackThis.exe)Move HijackThis.exe into this folder. When you run HijackThis.exe from C:\HJT folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary which is easily accessible.

Btw, I'll move this thread over to the proper forum.

 

??ompt again

hi. just ran HijackThis again to get you the log. oh, and so far this hasnt happened with any other browser i have...but Orca is the one i use most.
by the way, i have another for you to chew on. while using Avant browser awhile back i would right-click to open a feature on a page in a new page, then the browser would freeze (sounds familiar) and about ten seconds later a page in Avant would pop up as if it was a google search with the word (and this is exactly how it was spelled) ... -embedding. just that one word. below it would be a list of supposed web pages as if search results. strange because i wasnt doing a search, just trying to open a new page. ive been on several sites for help with that one and no luck so far. so ill post that too. see what you make of it. that was the reason i went from Avant to Orca. wierd tho how theyre both developed by the same people. hmmm.

oh, just read the posting rules. seems i cant insert or whatever an attachment. only members with a subscription can i guess. anyhow, i dont know what else to do. hijack this doesnt pull up anything suspicious.
thanks for the speedy response.

 

It appears that the problems you're experiencing are browser specific, and not likely related to malware. But we can't 100% sure until you post a log for us.

 

ok. heres the HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 12:53:10 AM, on 11/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Universal Shield 4.0\US30Service.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Orca Browser\orca.exe
C:\Program Files\Acoo Browser\AcooBrowser.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {B31B29D9-5B4C-41F3-AF9E-89322200E5FD} - C:\WINDOWS\system32\iewiz.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: Keylan - {579E308C-CFB8-44B6-9A91-242A8DF8A12D} - C:\WINDOWS\system32\usblock.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MSSQL$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe (file missing)
O23 - Service: SQLAgent$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlagent.EXE (file missing)
O23 - Service: US30Service - Unknown owner - C:\Program Files\Universal Shield 4.0\US30Service.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

hope this helps someone come up with a solution.

while im here heres a copy/pste of the -embedding thing that comes up on Avant browser.



-Embedding - Google SearchSign in

Web Images Groups News Froogle Maps more »

Advanced Search
Preferences





Web Results 1 - 20 of about 25,270,000,000 for -Embedding [definition].
(0.05 seconds)

Arts & Letters Daily - ideas, criticism, debateNews and reviews from the
world of letters. Includes current issue and archives. Published by the...
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number one news and job-information source for college and university
faculty members, administrators, ...
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Administration Building on the beautiful OSU campus in Corvallis, Oregon.
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enterprise collaboration platform & Wiki. It looks and feels like a normal
Intranet. Every web page has a Edit link, ...
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Plone: A user-friendly and powerful open source Content Management
...Content Management Framework (CMF) that runs on top of Zope. Can be
used as an intranet server, a...
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Transportation Research Board -- HomepageEncouraging Research and
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insight and tutorials about all kinds of topics relating to Flash
development.
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web... Main Menu. · Home · PIXEL ADS · Advertising · AvantGo · Club ·
Commercial License ...
phpnuke.org/ - 59k - Cached - Similar pages

SourceForge.net: Welcome to SourceForge.netResources for open-source
developers and a directory of in-development open-source software.
sourceforge.net/ - 27k - Cached - Similar pages

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...TextDrive is a hosting company run by and for people who love
publishing on the web. From shared hosting to fully managed dedicated
servers, Ruby on Rails, ...
textdrive.com/ - 14k - Cached - Similar pages

ThinkGeek :: Stuff for Smart MassesSelling geek t-shirts, mugs, ties, high
caffeine products, and many other gifts for programmers, linux hackers,
and open source geeks.
thinkgeek.com/ - 30k - Cached - Similar pages

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slideshow | photo slideshow news, stock photography photos, photo printing
articles & blogs.
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coalition fighting for standards which ensure simple, affordable access to
web technologies for all.
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Web site traffic analysis packages from free to professional paid services
offering over...
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Try your search again on Google Book Search


Result Page:

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Next


Free! Get the Google Toolbar. Download Now - About Toolbar






Search within results | Language Tools | Search Tips | Dissatisfied? Help
us improve






Google Home - Advertising Programs - Business Solutions - About Google

©2006 Google

this has been confounding me for weeks. you have to picture this laid out on a browser with the search and results aligned accordingly.
anyway thanks again for offering your help.

 

"??ompt" again ! ! !

im back already. i just restarted the Orca browser and i got that prompt-looking box again. i wish i could post what this box looked like.

at the top left is the word ??ompt, then in the box itself it says:
Enter username and password for "at xxx.wingchuntong.com

then there are two boxes for username and pass, then a checkable box that says: Use Passwod Manager to remember this password.
and then OK and Cancel buttons at bottom.
im afraid to type in this wingchuntong on a search cause who knows where this could take me.
anyway, Orca browser is now frozen with this box in front of it. i cant click to close it or anything. very frustrating to say the least.
thanks again.

 

Ok, sounds like your browser is hijacked, does IE also open to this page?

Btw, I went there and I guess it's just some private site that prompts you for user name and a password. The reason you get the '??ompt' is likley because your OS will not translate the Chinese properly.

Lest fix a few things.

Run Hijackthis and look over the following entries I have listed, check the boxes next to them and press the "Fix Checked" button with HijackThis. When you are doing this, make sure you have No IE windows, or other browsers open, including this one. Reboot if I have specified below, and post a fresh HijackThis log.

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =


O2 - BHO: (no name) - {B31B29D9-5B4C-41F3-AF9E-89322200E5FD} - C:\WINDOWS\system32\iewiz.dll


O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present<<<<<<USER SET? IF SO, IGNORE FIX


O21 - SSODL: Keylan - {579E308C-CFB8-44B6-9A91-242A8DF8A12D} - C:\WINDOWS\system32\usblock.dll

Reboot, into safe mode, this way:
Turn on the computer
Immediately begin tapping the <F8> key.
Use the arrow keys to highlight Safe Mode and press the <Enter> key.

Also, enable the 'Show Hidden Folders' option, like this:
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

And search for, then delete, if found, (some may not be present after previous steps) the following files/folders:
C:\WINDOWS\system32\iewiz.dll<<<--this file
C:\WINDOWS\system32\usblock.dll<<<--this file

To exit Safe Mode, click the Start button, click Turn Off Computer, click Restart.

Post a new HJT log back into this thread please.

 

hi again. just a note in response to last persons comment. he asked if internet explorer also opened to that page. first, i believe he was under the impression that my browser was hijacked and only one page came up. not so. the Orca browser like Avant has option to save last opened pagesof last browsing session. i was opening my last opened pages (ebay, this site, amazon, qconlineauction) and thats when this thing came up as a small box in front of my browser. all pages stopped loading and the browser froze.
i dont use IE. notorious for attracting pop ups, adware, other nasties.
anyway, i ran hijack this again and here now is the new log:

Logfile of HijackThis v1.99.1
Scan saved at 5:51:23 PM, on 11/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Universal Shield 4.0\US30Service.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [zSPGuard] c:\program files\pjw\spguard\spguard.exe /s
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: MSSQL$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlservr.exe (file missing)
O23 - Service: SQLAgent$SONY_MEDIAMGR - Unknown owner - C:\Program Files\Sony\Shared Plug-Ins\Media Manager\MSSQL$SONY_MEDIAMGR\Binn\sqlagent.EXE (file missing)
O23 - Service: US30Service - Unknown owner - C:\Program Files\Universal Shield 4.0\US30Service.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

incidentally, the dll's that TeMerc told me to eliminate are now gone and hijackthis took care of the rest. so far no return of this complexing buttinsky.
thanks TeMerc and everyone else. love this site!!!!!

 

The log appears clear and we're glad you no longer have the problem.

Incidentally, IE does what you tell it. Adjusting a few settings here and there and there's no problem with it. What 'attracts' the malware is that IE is the most used browser on the planet, so whats the point of targeting something where your 'return' is likely to be miniscule.

The more FF gains in popularity, the more holes will be found, you can count on it.


We have 3 more things to do, mostly maintenance and then our recommendations:

Empty the TIF (Temporary Internet Files)
Delete all the files in (and any subfolders of) the C:\Windows\Temp folder
The app below will help with temp files.
Index.dat Suite

Also, delete all your cookies, and empty your recycle bin. But remember, by deleting your cookies, you will have to re-enter any passwords and log-in info for any sites you are usually required to do so with.

This would also be a good time to set a new system restore point for your machine.
Set New System Restore Point. Do not do this unless there are no other user accounts to be diagnosed.

Also, as you are an XP user, if there are any other accounts on this machine, they too, must be cleaned with AdAware, Spybot S&D, then HJT. Not all infections are global, nor are all the HJT fixes global. You can post each user account here into this thread, but please, do only one at a time to avoid confusion.

Here is a link which describes how security apps work with WIN XP machines.
XP User Accts Security Apps Operation

To further prevent the installation of ad/mal/spyware, DL the apps below, which are just as good the fight against ad/mal/spyware as AdAware & Spybot S&D:

SpywareBlaster
With SpywareBlaster v3.5.1 , just DL, install and check for updates, enable Internet Explorer protection, and your done! I don't recommend using IE restricted sites protection as it's not a very large database. Use IE-SPYADs below.

To avoid known malware infested sites from loading in IE install IESPY ADS.
And MVPS Hosts File will accomplish a similar tactic and provide another layer of protection.

And to prevent unknown applications from being inserted to start up on your machine install WinPatrol v10.0.5.

Another thing I would suggest, is to install SiteAdvisor. It gives sites a few different 'ratings' and while not fool proof, a good additional layer of information about many sites.

Links for tutorials for all the apps I mentioned can be found on my site as well.

Confused about which apps are good or not? Read about Rogue/Approved Anti Security apps

And just because you have security apps installed, they are useless unless updated regularly. Keep track of updates for ALL your security needs here:
Calendar of Updates

Subscribe to update alerts for all the above security apps here.

You can also see my own ongoing security testing with all the above apps proving how securely you can safe with them installed.
TeMerc Test Box Forum

Happy surfing!!
Tom