restored backup files inaccessible

hi there

i recently had to reinstall windows and performed a backup using the windows backup utility wizard. now when i go to restore the files, everything seems to go fine until i try to access the restored files. then i get an error message saying access is denied. it won't even let me delete them.

i'm using an account with administrative privilege. what am i doing wrong?
thanks

 

The files were copied to a CD?
The files were copied to Tape?
The files were copied to a hard disk?

You did a Full State backup?
You did a backup of a user profile(s) only?

You use the encrpted file system for some of the files backed up?

You were the user who ran NTBACKUP to make the database?

You are a local Administrator on the machine you want to restore to?

Is the machine in a Domain?

Are you a member of the Backup Operators Group?

Does your error message include an error number?

 

the copies are on an external drive. i did a full state backup on one partition and just documents and settings on another. i can't access files that have supposedly been restored from either.

i don't know anything about encrypted backup. i went to the backup wizard in system tool and followed the instructions. don't remember seeing anything about encryption.

it's just a plain old home office computer. i'm the administrator, there's only one machine and i'm basically the only person who uses it. there's no error number, just the generic cannot delete: access is denied

thanks
deanna

 

Last question: did you use the ASR feature?
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q818903

I am going to guess you did not. In this case assert ownership to the backup/restore sections. This has to be done because with your new installation of XP your SID as Administrator is not the same as the SID you enjoyed in the original installation: http://support.microsoft.com/default.aspx?scid=kb;en-us;308421

 

that seems to have worked, thanks so much for your help!

 

You are very welcome.