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printer error PCL XL

Discussion in 'Windows XP' started by glaw000, 2006/10/03.

  1. 2006/10/03
    glaw000

    glaw000 Inactive Thread Starter

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    When trying to print from Word and other programs on my XP Prof computer (Dell) to my Dell printer I get an error that prints instead of the document.

    PCL XL error
    Subsystem: KERNEL
    Error: FontUndefinedNoSubstituteFound - Wingdings
    Operator: Text
    Position: 164

    This happens on many documents but not all. I have tried reinstalling driver for printer and Dell support says it must be a Windows problem.

    This happens with a number of different fonts which are all installed.

    Any ideas would be appreciated.
     
    glaw000,
    #1
  2. 2006/10/04
    PeteC

    PeteC SuperGeek Staff

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    It may be that the font files in question are corrupted and need to be reinstalled.
     
    PeteC,
    #2


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  4. 2006/10/04
    glaw000

    glaw000 Inactive Thread Starter

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    The fonts and documents apear fine on the monitor and in print preview. Sometimes the error occurs when the font isn't used in the document.

    I did have to replace the hard drive by cloning the old drive a while back. I'll try replacing the wingdings font and see if that helps. Should I do a windows reinstall?
     
    glaw000,
    #3
  5. 2006/10/04
    PeteC

    PeteC SuperGeek Staff

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    I would be inclined to consider that option as a last resort although I feel that it may be the best course of action. If the problem is with the font files a repair of Windows will only repair those that are native to Windows itself. OTOH if the problem is with the font engine then a repair would hopefully resolve the problem.

    First off I would repair Word and see if that resolves the problem although you say that other programs are involved - programs other than those included in Office?

    If this problem occurred immediately after replacing the hard drive then I would certainly make a repair install of Windows.
     
    PeteC,
    #4
  6. 2006/10/04
    glaw000

    glaw000 Inactive Thread Starter

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    All of the problems seam to be in Office programs but not all Office programs. I did a repair of Office to no avail.

    Not sure if it started right after hard drive install but I didn't see it before.

    It is sounding more like a windows reair install is the best next step.
     
    glaw000,
    #5
  7. 2006/10/04
    PeteC

    PeteC SuperGeek Staff

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    I tend to agree - good luck :)
     
    PeteC,
    #6

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