Stop Code 7F Blue Screen and reboot (Windows XP)

My computer has recently been crashing, and I'm not sure why. I ran the Dell Crash Analysis tool check and the Windows Memory Diagnostics check, and passed both test, every time. I'm getting this stop error:

STOP 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)

Actual Error File Reads:

BCCode : 7f BCP1 : 00000000 BCP2 : 00000000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

I've looked up a bunch of stuff to find a solution or some debugging thing, but have not found anything helpful. All I have really figured out is that the 0x00000000 has something to do with the code/memory/whatever is dividing by zero and the 7F means it's related to the kernel. Sometimes the blue screen just comes up when it wants too, other times it comes up a bit of time after using Microsoft Word, and moreover, the blue screen definitely comes up every time I try to go to "Add or Remove Programs" in the Control Panel.

Last thing. There's a couple of things that I think might have done this, but not entirely sure. In my new apartment, the electricity seems to be a little weak, meaning that when I specifically use the microwave or toaster, all the lights dim in the house, and if my computer is on, the monitor flickers, and I've been wondering if this is some type of power fluctuation going on that might be messing up my CPU. The other possibility is that when my Anti-Virus software started updating by itself a few days ago, I had Microsoft Word running, and it told me to close it, and I had some problems closing those programs. The fact that the diagnostics did not report back anything makes me think that it might be a software issue. I hope I've been as descriptive as possible. Thanks.

 

Sorry, kinda new to this. Let me include some of my specs (that I understand anyway):

Intel(R)
Pentium 4 CPU 2.00GHz
1.99GHz, 512MB RAM

Other thing I wanted to add is that when I searched the Dell or Microsoft Knowledge Base (can't remember), my stop code was listed under "video," and was wondering if it might have to do with a bad video or corrupt video adapter/card on my computer. Edit: It just crashed and also got these two files from the error report:

C:\DOCUME~1\OWNER~1.DJL\LOCALS~1\Temp\WERdfae.dir00\Mini093006-01.dmp
C:\DOCUME~1\OWNER~1.DJL\LOCALS~1\Temp\WERdfae.dir00\sysdata.xml

 

This is the first priority!

Newly built apartment or new to you? Are others in the building having the same problem? If yours is the only apartment having the problem, you need to start unplugging things to see if one of your appliances is defective. Are you using extension cords? Are they too small for the load? Too many things plugged into one plug?

I wouldn't worry about the computer until I could be sure the place isn't going to burn down.

 

Here is my dump data...I used the mini-dump file that was indicated in my error report, Mini093006-02.dmp, and wasn't sure if it mattered to use that file instead of "user.dmp" ..... As for the apartment (which is new to me but very old in general), I'm pretty sure it's not a particular appliance, because it does this when nothing else is hooked up, and it was just the refrigerator doing it. I'll try to see what I can do about it, my guess is that it's the whole building. And last thing to add is that, I of course don't understand this dump data, but looking at some of it, I see that my AVG Anti-Virus software is involved somehow.


Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini093006-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.050301-1519
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Sat Sep 30 01:33:32.078 2006 (GMT-4)
System Uptime: 0 days 0:45:12.646
Loading Kernel Symbols
.....................................................................................................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {0, 0, 0, 0}

*** ERROR: Module load completed but symbols could not be loaded for avg7core.sys
Probably caused by : avg7core.sys ( avg7core+5b6e5 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000000, EXCEPTION_DIVIDED_BY_ZERO
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR: 0x7f_0

TRAP_FRAME: ee4d54b8 -- (.trap ffffffffee4d54b8)
.trap ffffffffee4d54b8
ErrCode = 00000000
eax=0000ffff ebx=e147bacc ecx=00000000 edx=00000000 esi=e147b5e8 edi=e2f6f9c0
eip=ef24f6e5 esp=ee4d552c ebp=e3e66534 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
avg7core+0x5b6e5:
ef24f6e5 f7f1 div eax,ecx
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: explorer.exe

LAST_CONTROL_TRANSFER: from 8062150f to 805332f3

STACK_TEXT:
ee4d5454 8062150f 0000007f ef24f6e5 e147b5e8 nt!KeBugCheck+0x14
ee4d54ac 804df3d0 ee4d54b8 e3e66534 ef24f6e5 nt!Ki386CheckDivideByZeroTrap+0x41
ee4d54ac ef24f6e5 ee4d54b8 e3e66534 ef24f6e5 nt!KiTrap00+0x83
WARNING: Stack unwind information not available. Following frames may be wrong.
ee4d5538 ef251e0d e147b5e8 00004550 00000000 avg7core+0x5b6e5
00000000 00000000 00000000 00000000 00000000 avg7core+0x5de0d


STACK_COMMAND: kb

FOLLOWUP_IP:
avg7core+5b6e5
ef24f6e5 f7f1 div eax,ecx

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: avg7core+5b6e5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: avg7core

IMAGE_NAME: avg7core.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45131665

FAILURE_BUCKET_ID: 0x7f_0_avg7core+5b6e5

BUCKET_ID: 0x7f_0_avg7core+5b6e5

Followup: MachineOwner
---------

eax=ffdff13c ebx=00000000 ecx=00000000 edx=00000001 esi=e147b5e8 edi=ef24f6e5
eip=805332f3 esp=ee4d543c ebp=ee4d5454 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
nt!KeBugCheck+0x14:
805332f3 5d pop ebp
ChildEBP RetAddr Args to Child
ee4d5454 8062150f 0000007f ef24f6e5 e147b5e8 nt!KeBugCheck+0x14 (FPO: [Non-Fpo])
ee4d54ac 804df3d0 ee4d54b8 e3e66534 ef24f6e5 nt!Ki386CheckDivideByZeroTrap+0x41 (FPO: [Non-Fpo])
ee4d54ac ef24f6e5 ee4d54b8 e3e66534 ef24f6e5 nt!KiTrap00+0x83 (FPO: [0,0] TrapFrame @ ee4d54b8)
WARNING: Stack unwind information not available. Following frames may be wrong.
ee4d5538 ef251e0d e147b5e8 00004550 00000000 avg7core+0x5b6e5
00000000 00000000 00000000 00000000 00000000 avg7core+0x5de0d
start end module name
804d7000 806eb100 nt ntoskrnl.exe Tue Mar 01 19:59:37 2005 (42250FF9)
806ec000 8070c380 hal halaacpi.dll Wed Aug 04 01:59:05 2004 (41107B29)
bf800000 bf9c1180 win32k win32k.sys Wed Oct 05 20:05:44 2005 (43446A58)
bf9c2000 bf9d3580 dxg dxg.sys Wed Aug 04 02:00:51 2004 (41107B93)
bf9d4000 bf9e2000 ialmrnt5 ialmrnt5.dll Tue Jun 21 20:04:46 2005 (42B8AB1E)
bf9e2000 bfa01000 ialmdnt5 ialmdnt5.dll Tue Jun 21 20:04:39 2005 (42B8AB17)
bfa01000 bfa2ca20 ialmdev5 ialmdev5.DLL Tue Jun 21 20:04:29 2005 (42B8AB0D)
bfa2d000 bfb0a000 ialmdd5 ialmdd5.DLL Tue Jun 21 20:11:47 2005 (42B8ACC3)
bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 03:56:56 2004 (411096C8)
ee070000 ee09a180 kmixer kmixer.sys Wed Jun 14 04:47:45 2006 (448FCD31)
ee65e000 ee66d900 Cdfs Cdfs.SYS Wed Aug 04 02:14:09 2004 (41107EB1)
ee6b6000 ee6f6280 HTTP HTTP.sys Thu Mar 16 19:33:09 2006 (441A03C5)
eea1d000 eea31400 wdmaud wdmaud.sys Wed Jun 14 05:00:44 2006 (448FD03C)
eeb7a000 eeb88d80 sysaudio sysaudio.sys Wed Aug 04 02:15:54 2004 (41107F1A)
eec12000 eec63400 srv srv.sys Fri Apr 21 02:12:25 2006 (444877C9)
eed54000 eed80400 mrxdav mrxdav.sys Wed Aug 04 02:00:49 2004 (41107B91)
ef0b1000 ef0b4280 ndisuio ndisuio.sys Wed Aug 04 02:03:10 2004 (41107C1E)
ef1b9000 ef1d0480 dump_atapi dump_atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
ef1d1000 ef1f4000 Fastfat Fastfat.SYS Wed Aug 04 02:14:15 2004 (41107EB7)
ef1f4000 ef2b21a0 avg7core avg7core.sys Thu Sep 21 18:47:01 2006 (45131665)
ef2b3000 ef2d3f00 ipnat ipnat.sys Wed Sep 29 18:28:36 2004 (415B3714)
ef2d4000 ef342a00 mrxsmb mrxsmb.sys Fri May 05 05:41:42 2006 (445B1DD6)
ef36b000 ef395a00 rdbss rdbss.sys Fri May 05 05:47:55 2006 (445B1F4B)
ef396000 ef3b7d00 afd afd.sys Wed Aug 04 02:14:13 2004 (41107EB5)
ef3b8000 ef3dfc00 netbt netbt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
ef3e0000 ef437d80 tcpip tcpip.sys Thu Apr 20 07:51:47 2006 (444775D3)
ef438000 ef44a400 ipsec ipsec.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f7610000 f7627800 SCSIPORT SCSIPORT.SYS Wed Aug 04 01:59:39 2004 (41107B4B)
f7628000 f7640420 st3wolf st3wolf.sys Sun Apr 27 07:43:05 2003 (3EABC249)
f7641000 f7674200 update update.sys Wed Aug 04 01:58:32 2004 (41107B08)
f7675000 f7685e00 psched psched.sys Wed Aug 04 02:04:16 2004 (41107C60)
f7686000 f769c680 ndiswan ndiswan.sys Wed Aug 04 02:14:30 2004 (41107EC6)
f769d000 f76b0900 parport parport.sys Wed Aug 04 01:59:04 2004 (41107B28)
f76b1000 f76d4980 portcls portcls.sys Wed Aug 04 02:15:47 2004 (41107F13)
f76d5000 f7753880 smwdm smwdm.sys Mon Aug 05 09:23:56 2002 (3D4E7C6C)
f7754000 f7776680 ks ks.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f7777000 f7883f80 BCMSM BCMSM.sys Wed Aug 27 23:05:02 2003 (3F4D715E)
f7884000 f78a6e80 USBPORT USBPORT.SYS Wed Aug 04 02:08:34 2004 (41107D62)
f78a7000 f78ba780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 02:07:04 2004 (41107D08)
f78bb000 f79803c0 ialmnt5 ialmnt5.sys Tue Jun 21 20:12:33 2005 (42B8ACF1)
f7981000 f7989d00 intelppm intelppm.sys Wed Aug 04 01:59:19 2004 (41107B37)
f7bed000 f7bf0c80 mssmbios mssmbios.sys Wed Aug 04 02:07:47 2004 (41107D33)
f8342000 f8344580 ndistapi ndistapi.sys Fri Aug 17 16:55:29 2001 (3B7D84C1)
f8346000 f8349c80 serenum serenum.sys Wed Aug 04 01:59:06 2004 (41107B2A)
f8352000 f8354460 pfc pfc.sys Mon Feb 25 02:35:19 2002 (3C79E937)
f8382000 f839c580 Mup Mup.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f839d000 f83c9a80 NDIS NDIS.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f83ca000 f8456480 Ntfs Ntfs.sys Wed Aug 04 02:15:06 2004 (41107EEA)
f8457000 f846d780 KSecDD KSecDD.sys Wed Aug 04 01:59:45 2004 (41107B51)
f846e000 f847ff00 sr sr.sys Wed Aug 04 02:06:22 2004 (41107CDE)
f8480000 f849f780 fltmgr fltmgr.sys Mon Aug 21 05:14:57 2006 (44E97991)
f84a0000 f84b7480 atapi atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
f84b8000 f84d6880 ftdisk ftdisk.sys Fri Aug 17 16:52:41 2001 (3B7D8419)
f84d7000 f84e7a80 pci pci.sys Wed Aug 04 02:07:45 2004 (41107D31)
f84e8000 f8515d80 ACPI ACPI.sys Wed Aug 04 02:07:35 2004 (41107D27)
f8537000 f853fc00 isapnp isapnp.sys Fri Aug 17 16:58:01 2001 (3B7D8559)
f8547000 f8551500 MountMgr MountMgr.sys Wed Aug 04 01:58:29 2004 (41107B05)
f8557000 f8563c80 VolSnap VolSnap.sys Wed Aug 04 02:00:14 2004 (41107B6E)
f8567000 f856fe00 disk disk.sys Wed Aug 04 01:59:53 2004 (41107B59)
f8577000 f8583200 CLASSPNP CLASSPNP.SYS Wed Aug 04 02:14:26 2004 (41107EC2)
f85a7000 f85b1300 bcm4sbxp bcm4sbxp.sys Tue Sep 10 12:45:47 2002 (3D7E21BB)
f85b7000 f85c3180 cdrom cdrom.sys Wed Aug 04 01:59:52 2004 (41107B58)
f85c7000 f85d5080 redbook redbook.sys Wed Aug 04 01:59:34 2004 (41107B46)
f85d7000 f85e1380 imapi imapi.sys Wed Aug 04 02:00:12 2004 (41107B6C)
f85f7000 f8605b80 drmk drmk.sys Wed Aug 04 02:07:54 2004 (41107D3A)
f8607000 f8616d80 serial serial.sys Wed Aug 04 02:15:51 2004 (41107F17)
f8617000 f8623e00 i8042prt i8042prt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
f8627000 f8633880 rasl2tp rasl2tp.sys Wed Aug 04 02:14:21 2004 (41107EBD)
f8637000 f8641200 raspppoe raspppoe.sys Wed Aug 04 02:05:06 2004 (41107C92)
f8647000 f8652d00 raspptp raspptp.sys Wed Aug 04 02:14:26 2004 (41107EC2)
f8657000 f865f900 msgpc msgpc.sys Wed Aug 04 02:04:11 2004 (41107C5B)
f8667000 f8670f00 termdd termdd.sys Wed Aug 04 01:58:52 2004 (41107B1C)
f8677000 f8680480 NDProxy NDProxy.SYS Fri Aug 17 16:55:30 2001 (3B7D84C2)
f8697000 f86a5100 usbhub usbhub.sys Wed Aug 04 02:08:40 2004 (41107D68)
f86b7000 f86bf700 netbios netbios.sys Wed Aug 04 02:03:19 2004 (41107C27)
f86e7000 f86ef880 Fips Fips.SYS Fri Aug 17 21:31:49 2001 (3B7DC585)
f86f7000 f86ff700 wanarp wanarp.sys Wed Aug 04 02:04:57 2004 (41107C89)
f87b7000 f87bd200 PCIIDEX PCIIDEX.SYS Wed Aug 04 01:59:40 2004 (41107B4C)
f87bf000 f87c3900 PartMgr PartMgr.sys Fri Aug 17 21:32:23 2001 (3B7DC5A7)
f87c7000 f87cbde0 PxHelp20 PxHelp20.sys Thu Sep 23 20:24:24 2004 (41536938)
f87df000 f87e3a80 Msfs Msfs.SYS Wed Aug 04 02:00:37 2004 (41107B85)
f87e7000 f87ee880 Npfs Npfs.SYS Wed Aug 04 02:00:38 2004 (41107B86)
f87f7000 f87fdd00 avg7rsxp avg7rsxp.sys Sun Jun 25 19:45:43 2006 (449F2027)
f881f000 f8823500 watchdog watchdog.sys Wed Aug 04 02:07:32 2004 (41107D24)
f88df000 f88e4000 usbuhci usbuhci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f88e7000 f88ed800 usbehci usbehci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f88ef000 f88f6580 Modem Modem.SYS Wed Aug 04 02:08:04 2004 (41107D44)
f88f7000 f88f8000 fdc fdc.sys unavailable (00000000)
f88ff000 f8904a00 mouclass mouclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f8907000 f890d000 kbdclass kbdclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f890f000 f8913880 TDI TDI.SYS Wed Aug 04 02:07:47 2004 (41107D33)
f8917000 f891b580 ptilink ptilink.sys Fri Aug 17 16:49:53 2001 (3B7D8371)
f891f000 f8923080 raspti raspti.sys Fri Aug 17 16:55:32 2001 (3B7D84C4)
f892f000 f8934000 flpydisk flpydisk.sys Wed Aug 04 01:59:24 2004 (41107B3C)
f893f000 f8944200 vga vga.sys Wed Aug 04 02:07:06 2004 (41107D0A)
f8947000 f894a000 BOOTVID BOOTVID.dll Fri Aug 17 16:49:09 2001 (3B7D8345)
f894b000 f894d200 stwlfbus stwlfbus.sys Sun Apr 27 08:39:15 2003 (3EABCF73)
f89db000 f89dd280 rasacd rasacd.sys Fri Aug 17 16:55:39 2001 (3B7D84CB)
f89f3000 f89f6240 OMCI OMCI.SYS Wed Aug 22 12:42:57 2001 (3B83E111)
f8a2b000 f8a2d900 Dxapi Dxapi.sys Fri Aug 17 16:53:19 2001 (3B7D843F)
f8a37000 f8a38b80 kdcom kdcom.dll Fri Aug 17 16:49:10 2001 (3B7D8346)
f8a39000 f8a3a100 WMILIB WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f8a3b000 f8a3c580 intelide intelide.sys Wed Aug 04 01:59:40 2004 (41107B4C)
f8a7b000 f8a7ca80 ParVdm ParVdm.SYS Fri Aug 17 16:49:49 2001 (3B7D836D)
f8a7d000 f8a7e380 avgtdi avgtdi.sys Sat Sep 03 20:38:58 2005 (431A4222)
f8a81000 f8a82120 aeaudio aeaudio.sys Mon Apr 01 09:39:14 2002 (3CA87112)
f8a83000 f8a84100 swenum swenum.sys Wed Aug 04 01:58:41 2004 (41107B11)
f8a85000 f8a86280 USBD USBD.SYS Fri Aug 17 17:02:58 2001 (3B7D8682)
f8a89000 f8a8af00 Fs_Rec Fs_Rec.SYS Fri Aug 17 16:49:37 2001 (3B7D8361)
f8a8b000 f8a8c080 Beep Beep.SYS Fri Aug 17 16:47:33 2001 (3B7D82E5)
f8a8d000 f8a8e080 mnmdd mnmdd.SYS Fri Aug 17 16:57:28 2001 (3B7D8538)
f8a8f000 f8a90080 RDPCDD RDPCDD.sys Fri Aug 17 16:46:56 2001 (3B7D82C0)
f8a91000 f8a920c0 avg7rsw avg7rsw.sys Sun Sep 18 20:09:31 2005 (432E01BB)
f8a9b000 f8a9c100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f8aff000 f8affd00 pciide pciide.sys Fri Aug 17 16:51:49 2001 (3B7D83E5)
f8b7f000 f8b7fb80 Null Null.SYS Fri Aug 17 16:47:39 2001 (3B7D82EB)
f8c41000 f8c41d00 dxgthk dxgthk.sys Fri Aug 17 16:53:12 2001 (3B7D8438)
f8c79000 f8c79c00 audstub audstub.sys Fri Aug 17 16:59:40 2001 (3B7D85BC)

Unloaded modules:
ee070000 ee09b000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee070000 ee09b000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee163000 ee18e000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee9a7000 ee9d2000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c8d000 f8c8e000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
eeb2a000 eeb37000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
eeb3a000 eeb48000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee9fa000 eea1d000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8abb000 f8abd000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ef37f000 ef396000 ialmsbw.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f86c7000 f86d0000 processr.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8937000 f893c000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f89d7000 f89da000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

Well, that seems to have done the trick. I went to "Add or Remove Software" in the Control Panel and it didn't crash. I was afraid of uninstalling it, just because it crashed when I wanted to uninstall and re-install Word. Thanks so much for the help. I'll let y'all know if something persists.

 

thelonius

If it is the refrigerator, it could be caused by a snake or rat or some other varmit hung in the fan blades of the fan under the back of the box. The fan runs when the fridge need to cool down and if something is stopping the blades, it will draw too much current and pull the voltage down to brownout.

You would think that it would blow the breaker or fuse, but, in an apartment building you can never tell if the former tenants modified the fuse/breaker.

 

So, it just crashed again. I really don't know what's goin' on. Here is my new dump data file, but it's saying it's the same file, but don't know if this data is much different from the other. Any other suggestions?

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini100106-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.050301-1519
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Sun Oct 1 10:48:23.078 2006 (GMT-4)
System Uptime: 0 days 22:07:52.650
Loading Kernel Symbols
......................................................................................................................
Loading User Symbols
Loading unloaded module list
.....................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {0, 0, 0, 0}

*** ERROR: Module load completed but symbols could not be loaded for avg7core.sys
Probably caused by : avg7core.sys ( avg7core+5b6e5 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000000, EXCEPTION_DIVIDED_BY_ZERO
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR: 0x7f_0

TRAP_FRAME: ee8ad898 -- (.trap ffffffffee8ad898)
.trap ffffffffee8ad898
ErrCode = 00000000
eax=0000ffff ebx=e47c1e8c ecx=00000000 edx=00000000 esi=e47c19a8 edi=e3823120
eip=ede846e5 esp=ee8ad90c ebp=e2d005ec iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
avg7core+0x5b6e5:
ede846e5 f7f1 div eax,ecx
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: explorer.exe

LAST_CONTROL_TRANSFER: from 8062150f to 805332f3

STACK_TEXT:
ee8ad834 8062150f 0000007f ede846e5 e47c19a8 nt!KeBugCheck+0x14
ee8ad88c 804df3d0 ee8ad898 e2d005ec ede846e5 nt!Ki386CheckDivideByZeroTrap+0x41
ee8ad88c ede846e5 ee8ad898 e2d005ec ede846e5 nt!KiTrap00+0x83
WARNING: Stack unwind information not available. Following frames may be wrong.
ee8ad918 ede86e0d e47c19a8 00004550 00000000 avg7core+0x5b6e5
00000000 00000000 00000000 00000000 00000000 avg7core+0x5de0d


STACK_COMMAND: kb

FOLLOWUP_IP:
avg7core+5b6e5
ede846e5 f7f1 div eax,ecx

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: avg7core+5b6e5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: avg7core

IMAGE_NAME: avg7core.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45131665

FAILURE_BUCKET_ID: 0x7f_0_avg7core+5b6e5

BUCKET_ID: 0x7f_0_avg7core+5b6e5

Followup: MachineOwner
---------

eax=ffdff13c ebx=00000000 ecx=00000000 edx=00000001 esi=e47c19a8 edi=ede846e5
eip=805332f3 esp=ee8ad81c ebp=ee8ad834 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
nt!KeBugCheck+0x14:
805332f3 5d pop ebp
ChildEBP RetAddr Args to Child
ee8ad834 8062150f 0000007f ede846e5 e47c19a8 nt!KeBugCheck+0x14 (FPO: [Non-Fpo])
ee8ad88c 804df3d0 ee8ad898 e2d005ec ede846e5 nt!Ki386CheckDivideByZeroTrap+0x41 (FPO: [Non-Fpo])
ee8ad88c ede846e5 ee8ad898 e2d005ec ede846e5 nt!KiTrap00+0x83 (FPO: [0,0] TrapFrame @ ee8ad898)
WARNING: Stack unwind information not available. Following frames may be wrong.
ee8ad918 ede86e0d e47c19a8 00004550 00000000 avg7core+0x5b6e5
00000000 00000000 00000000 00000000 00000000 avg7core+0x5de0d
start end module name
804d7000 806eb100 nt ntoskrnl.exe Tue Mar 01 19:59:37 2005 (42250FF9)
806ec000 8070c380 hal halaacpi.dll Wed Aug 04 01:59:05 2004 (41107B29)
bf800000 bf9c1180 win32k win32k.sys Wed Oct 05 20:05:44 2005 (43446A58)
bf9c2000 bf9d3580 dxg dxg.sys Wed Aug 04 02:00:51 2004 (41107B93)
bf9d4000 bf9e2000 ialmrnt5 ialmrnt5.dll Tue Jun 21 20:04:46 2005 (42B8AB1E)
bf9e2000 bfa01000 ialmdnt5 ialmdnt5.dll Tue Jun 21 20:04:39 2005 (42B8AB17)
bfa01000 bfa2ca20 ialmdev5 ialmdev5.DLL Tue Jun 21 20:04:29 2005 (42B8AB0D)
bfa2d000 bfb0a000 ialmdd5 ialmdd5.DLL Tue Jun 21 20:11:47 2005 (42B8ACC3)
bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 03:56:56 2004 (411096C8)
eddfe000 ede28180 kmixer kmixer.sys Wed Jun 14 04:47:45 2006 (448FCD31)
ede29000 edee71a0 avg7core avg7core.sys Thu Sep 21 18:47:01 2006 (45131665)
ee1ce000 ee1d4d00 avg7rsxp avg7rsxp.sys Sun Jun 25 19:45:43 2006 (449F2027)
ee82f000 ee86f280 HTTP HTTP.sys Thu Mar 16 19:33:09 2006 (441A03C5)
ee930000 ee93f900 Cdfs Cdfs.SYS Wed Aug 04 02:14:09 2004 (41107EB1)
eec86000 eec9a400 wdmaud wdmaud.sys Wed Jun 14 05:00:44 2006 (448FD03C)
eedab000 eedb9d80 sysaudio sysaudio.sys Wed Aug 04 02:15:54 2004 (41107F1A)
eee7b000 eeecc400 srv srv.sys Fri Apr 21 02:12:25 2006 (444877C9)
ef035000 ef061400 mrxdav mrxdav.sys Wed Aug 04 02:00:49 2004 (41107B91)
ef35e000 ef361280 ndisuio ndisuio.sys Wed Aug 04 02:03:10 2004 (41107C1E)
ef472000 ef489480 dump_atapi dump_atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
ef48a000 ef4ad000 Fastfat Fastfat.SYS Wed Aug 04 02:14:15 2004 (41107EB7)
ef56b000 ef58bf00 ipnat ipnat.sys Wed Sep 29 18:28:36 2004 (415B3714)
ef58c000 ef5faa00 mrxsmb mrxsmb.sys Fri May 05 05:41:42 2006 (445B1DD6)
ef623000 ef64da00 rdbss rdbss.sys Fri May 05 05:47:55 2006 (445B1F4B)
ef64e000 ef66fd00 afd afd.sys Wed Aug 04 02:14:13 2004 (41107EB5)
ef670000 ef697c00 netbt netbt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
ef698000 ef6efd80 tcpip tcpip.sys Thu Apr 20 07:51:47 2006 (444775D3)
ef6f0000 ef702400 ipsec ipsec.sys Wed Aug 04 02:14:27 2004 (41107EC3)
ef733000 ef735900 Dxapi Dxapi.sys Fri Aug 17 16:53:19 2001 (3B7D843F)
f78c8000 f78df800 SCSIPORT SCSIPORT.SYS Wed Aug 04 01:59:39 2004 (41107B4B)
f78e0000 f78f8420 st3wolf st3wolf.sys Sun Apr 27 07:43:05 2003 (3EABC249)
f78f9000 f792c200 update update.sys Wed Aug 04 01:58:32 2004 (41107B08)
f7955000 f7965e00 psched psched.sys Wed Aug 04 02:04:16 2004 (41107C60)
f7966000 f797c680 ndiswan ndiswan.sys Wed Aug 04 02:14:30 2004 (41107EC6)
f797d000 f7990900 parport parport.sys Wed Aug 04 01:59:04 2004 (41107B28)
f7991000 f79b4980 portcls portcls.sys Wed Aug 04 02:15:47 2004 (41107F13)
f79b5000 f7a33880 smwdm smwdm.sys Mon Aug 05 09:23:56 2002 (3D4E7C6C)
f7a34000 f7a56680 ks ks.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f7a57000 f7b63f80 BCMSM BCMSM.sys Wed Aug 27 23:05:02 2003 (3F4D715E)
f7b64000 f7b86e80 USBPORT USBPORT.SYS Wed Aug 04 02:08:34 2004 (41107D62)
f7b87000 f7b9a780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 02:07:04 2004 (41107D08)
f7b9b000 f7c603c0 ialmnt5 ialmnt5.sys Tue Jun 21 20:12:33 2005 (42B8ACF1)
f8356000 f8359c80 mssmbios mssmbios.sys Wed Aug 04 02:07:47 2004 (41107D33)
f8382000 f839c580 Mup Mup.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f839d000 f83c9a80 NDIS NDIS.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f83ca000 f8456480 Ntfs Ntfs.sys Wed Aug 04 02:15:06 2004 (41107EEA)
f8457000 f846d780 KSecDD KSecDD.sys Wed Aug 04 01:59:45 2004 (41107B51)
f846e000 f847ff00 sr sr.sys Wed Aug 04 02:06:22 2004 (41107CDE)
f8480000 f849f780 fltmgr fltmgr.sys Mon Aug 21 05:14:57 2006 (44E97991)
f84a0000 f84b7480 atapi atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
f84b8000 f84d6880 ftdisk ftdisk.sys Fri Aug 17 16:52:41 2001 (3B7D8419)
f84d7000 f84e7a80 pci pci.sys Wed Aug 04 02:07:45 2004 (41107D31)
f84e8000 f8515d80 ACPI ACPI.sys Wed Aug 04 02:07:35 2004 (41107D27)
f8537000 f853fc00 isapnp isapnp.sys Fri Aug 17 16:58:01 2001 (3B7D8559)
f8547000 f8551500 MountMgr MountMgr.sys Wed Aug 04 01:58:29 2004 (41107B05)
f8557000 f8563c80 VolSnap VolSnap.sys Wed Aug 04 02:00:14 2004 (41107B6E)
f8567000 f856fe00 disk disk.sys Wed Aug 04 01:59:53 2004 (41107B59)
f8577000 f8583200 CLASSPNP CLASSPNP.SYS Wed Aug 04 02:14:26 2004 (41107EC2)
f8607000 f860fd00 intelppm intelppm.sys Wed Aug 04 01:59:19 2004 (41107B37)
f8617000 f8621300 bcm4sbxp bcm4sbxp.sys Tue Sep 10 12:45:47 2002 (3D7E21BB)
f8627000 f8633180 cdrom cdrom.sys Wed Aug 04 01:59:52 2004 (41107B58)
f8637000 f8645080 redbook redbook.sys Wed Aug 04 01:59:34 2004 (41107B46)
f8647000 f8651380 imapi imapi.sys Wed Aug 04 02:00:12 2004 (41107B6C)
f8657000 f8665b80 drmk drmk.sys Wed Aug 04 02:07:54 2004 (41107D3A)
f8667000 f8676d80 serial serial.sys Wed Aug 04 02:15:51 2004 (41107F17)
f8677000 f8683e00 i8042prt i8042prt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
f8687000 f8693880 rasl2tp rasl2tp.sys Wed Aug 04 02:14:21 2004 (41107EBD)
f8697000 f86a1200 raspppoe raspppoe.sys Wed Aug 04 02:05:06 2004 (41107C92)
f86a7000 f86b2d00 raspptp raspptp.sys Wed Aug 04 02:14:26 2004 (41107EC2)
f86b7000 f86bf900 msgpc msgpc.sys Wed Aug 04 02:04:11 2004 (41107C5B)
f86c7000 f86d0f00 termdd termdd.sys Wed Aug 04 01:58:52 2004 (41107B1C)
f86d7000 f86e0480 NDProxy NDProxy.SYS Fri Aug 17 16:55:30 2001 (3B7D84C2)
f86f7000 f8705100 usbhub usbhub.sys Wed Aug 04 02:08:40 2004 (41107D68)
f8717000 f871f700 netbios netbios.sys Wed Aug 04 02:03:19 2004 (41107C27)
f8747000 f874f880 Fips Fips.SYS Fri Aug 17 21:31:49 2001 (3B7DC585)
f8777000 f877f700 wanarp wanarp.sys Wed Aug 04 02:04:57 2004 (41107C89)
f87b7000 f87bd200 PCIIDEX PCIIDEX.SYS Wed Aug 04 01:59:40 2004 (41107B4C)
f87bf000 f87c3900 PartMgr PartMgr.sys Fri Aug 17 21:32:23 2001 (3B7DC5A7)
f87c7000 f87cbde0 PxHelp20 PxHelp20.sys Thu Sep 23 20:24:24 2004 (41536938)
f87df000 f87e5b00 fdc fdc.sys Wed Aug 04 01:59:25 2004 (41107B3D)
f87e7000 f87eca00 mouclass mouclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f87ef000 f87f5000 kbdclass kbdclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f87f7000 f87fb880 TDI TDI.SYS Wed Aug 04 02:07:47 2004 (41107D33)
f87ff000 f8803580 ptilink ptilink.sys Fri Aug 17 16:49:53 2001 (3B7D8371)
f8807000 f880b080 raspti raspti.sys Fri Aug 17 16:55:32 2001 (3B7D84C4)
f8817000 f881c000 flpydisk flpydisk.sys Wed Aug 04 01:59:24 2004 (41107B3C)
f8827000 f882c200 vga vga.sys Wed Aug 04 02:07:06 2004 (41107D0A)
f882f000 f8833a80 Msfs Msfs.SYS Wed Aug 04 02:00:37 2004 (41107B85)
f8837000 f883e880 Npfs Npfs.SYS Wed Aug 04 02:00:38 2004 (41107B86)
f883f000 f8845780 USBSTOR USBSTOR.SYS Wed Aug 04 02:08:44 2004 (41107D6C)
f8867000 f886b500 watchdog watchdog.sys Wed Aug 04 02:07:32 2004 (41107D24)
f892f000 f8934000 usbuhci usbuhci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f8937000 f893d800 usbehci usbehci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f893f000 f8946580 Modem Modem.SYS Wed Aug 04 02:08:04 2004 (41107D44)
f8947000 f894a000 BOOTVID BOOTVID.dll Fri Aug 17 16:49:09 2001 (3B7D8345)
f894b000 f894d200 stwlfbus stwlfbus.sys Sun Apr 27 08:39:15 2003 (3EABCF73)
f89e3000 f89e5280 rasacd rasacd.sys Fri Aug 17 16:55:39 2001 (3B7D84CB)
f89fb000 f89fe240 OMCI OMCI.SYS Wed Aug 22 12:42:57 2001 (3B83E111)
f8a1f000 f8a21460 pfc pfc.sys Mon Feb 25 02:35:19 2002 (3C79E937)
f8a2b000 f8a2ec80 serenum serenum.sys Wed Aug 04 01:59:06 2004 (41107B2A)
f8a2f000 f8a31580 ndistapi ndistapi.sys Fri Aug 17 16:55:29 2001 (3B7D84C1)
f8a37000 f8a38b80 kdcom kdcom.dll Fri Aug 17 16:49:10 2001 (3B7D8346)
f8a39000 f8a3a100 WMILIB WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f8a3b000 f8a3c580 intelide intelide.sys Wed Aug 04 01:59:40 2004 (41107B4C)
f8a69000 f8a6a120 aeaudio aeaudio.sys Mon Apr 01 09:39:14 2002 (3CA87112)
f8a6b000 f8a6c100 swenum swenum.sys Wed Aug 04 01:58:41 2004 (41107B11)
f8a71000 f8a72280 USBD USBD.SYS Fri Aug 17 17:02:58 2001 (3B7D8682)
f8a77000 f8a78f00 Fs_Rec Fs_Rec.SYS Fri Aug 17 16:49:37 2001 (3B7D8361)
f8a79000 f8a7a080 Beep Beep.SYS Fri Aug 17 16:47:33 2001 (3B7D82E5)
f8a7b000 f8a7c080 mnmdd mnmdd.SYS Fri Aug 17 16:57:28 2001 (3B7D8538)
f8a7d000 f8a7e080 RDPCDD RDPCDD.sys Fri Aug 17 16:46:56 2001 (3B7D82C0)
f8a7f000 f8a800c0 avg7rsw avg7rsw.sys Sun Sep 18 20:09:31 2005 (432E01BB)
f8a9d000 f8a9e100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f8acb000 f8acca80 ParVdm ParVdm.SYS Fri Aug 17 16:49:49 2001 (3B7D836D)
f8adb000 f8adc380 avgtdi avgtdi.sys Sat Sep 03 20:38:58 2005 (431A4222)
f8aff000 f8affd00 pciide pciide.sys Fri Aug 17 16:51:49 2001 (3B7D83E5)
f8b24000 f8b24c00 audstub audstub.sys Fri Aug 17 16:59:40 2001 (3B7D85BC)
f8b7a000 f8b7ad00 dxgthk dxgthk.sys Fri Aug 17 16:53:12 2001 (3B7D8438)
f8b9e000 f8b9eb80 Null Null.SYS Fri Aug 17 16:47:39 2001 (3B7D82EB)

Unloaded modules:
edee8000 edf13000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ef4ad000 ef56b000 avg7core.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8857000 f885e000 avg7rsxp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edee8000 edf13000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edee8000 edf13000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edf3b000 edf66000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edf3b000 edf66000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edf3b000 edf66000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee286000 ee2b1000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee351000 ee37c000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee444000 ee46f000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
eeb98000 eebc3000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c47000 f8c48000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
eed7b000 eed88000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
eec63000 eec86000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
eed8b000 eed99000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8a8b000 f8a8d000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ef637000 ef64e000 ialmsbw.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8727000 f8730000 processr.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f881f000 f8824000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f89df000 f89e2000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

Thanks for that. Well now at least I know the problem much more fully. Didn't realize that it was an update from AVG that was causing it. For the time being, I just switched to a different anti-virus software. For the electricity thing, a friend of mine suggested getting an uninterruptible power supply (UPS), which I never heard of before and think is a good idea, especially if the electric issue isn't really fixable. Thanks again.