I'm having trouble installing a program.

I need to install a program for my College class, but it won't let me. This the information given to me in the window that pops up:

16 bit Windows Subsystem

An installation file required by NTVDM is missing, execution must terminate. C:\Windows\system32\xxxx.sys Choose 'Close' to terminate the application.



It tells me to 'Close' or 'Ignore'. If I push ignore, it still doesn't let me go through the installation.

Any ideas?

Thanks.

 

right-click the .exe for properties and run it as a win98 app.

 

I tried that, but no luck. I'm thinking it's this NTVDM to make the program run properly.

 

Hi, Billy. Welcome to Windows BBS!

Here's a Microsoft Knowledgebase article that might apply to your issue:

New Application Installation Programs Will Not Run

The Microsoft Knowledgebase article I linked also includes a proposed resolution (which I didn't quote because, over time, that may change).


[SIZE= "3"]My Windows Home XP SP2 machine:[/SIZE]

The filenames listed in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WOW > KnownDLLs registry location are as follows (on my machine):

The file Properties and MD5 hashes for Config.nt and Autoexec.nt on my machine:

• Filename: CONFIG.NT
• Path: C:\WINDOWS\system32
• Size: 2.51 KB (2,577 bytes)
• MD5 Hash: [SIZE= "3"][FONT= "Courier New"]01C47C2ECED034EF6F8C1552A97CFF00[/FONT][/SIZE]

• Filename: AUTOEXEC.NT
• Path: C:\WINDOWS\system32
• Size: 1.64 KB (1,688 bytes)
• MD5 Hash: [SIZE= "3"][FONT= "Courier New"]30475F091008E24550523515A023270D[/FONT][/SIZE]

These MD5 Hashes were determined using Karen's Hasher v2.2.1 from http://www.karenware.com (free power tools)

If your MD5 Hash values exactly match mine, you can be reasonably sure those files are NOT damaged and contain NO unexpected values.


I provided my computer's related information in case you want to compare with your machine and/or print this message to use for following the resolution instructions in the Knowledgebase article. (This would be handy for checking off filenames as you verify and/or copy them to the proper folders - if necessary - per the Knowledgebase article instructions. ) You can display and print this single message by clicking on the post number [#4] at the top-right corner of this message to open it into a new browser window.


DISCLAIMER: I have never installed a 16-bit application on my machine though so this suggestion is just a guess. Your mileage may vary.

Good luck!

 

Billy,
You can run the following file and it will fix your problem automatically.

16 bit subsystem repair tool

It's entirely safe - I have used it and recommended it several times without any problems. Disregard any screen message referencing Visual Tour since it was developed for that specific program but will work for your problem as well. It merely replaces your missing or damaged files with the default versions so that 16 bit applications can run.

I give thanks to Abraxas for passing it along for others to use.