NTVDM Encountered a hard error - WIN 2003 SP1

Hi All

I have a WIN 2003 server SP1 and MSSQL Server 2000 running with all currently available windows updates. An older version of insurance agency management software database resides on MSSQL and working without any problems. There is a utility associated with that software is needs to be run through a batch file and whenever that batch file initiates I’m getting the following error message" Backuphelp.exe: NTVDM encountered a hard errorâ€. I know NTVDM error is somewhat common but "command.com" and "sysedit" functions are working fine through the command line. Any possible solution you may have is highly appreciated. Thanks

 

The NTVDM is a system proccess and you can see here more details about it:

http://www.liutilities.com/products/wintaskspro/processlibrary/ntvdm/

To solve your problem you must see what the batch file is doing and check the event viewer also for more detailed information.