site advisor extension

I updated my SiteAdvisor extension today, and also installed the latest Sun Java update during the course of the day.
I know SiteAdvisor was working this morning, but I've just discovered it is NOT working now. I've tried rebooting the computer, to no avail. I can't say for sure, but I think it was after updating my Sun Java that I lost the SiteAdvisor feature. I also have the No Script extension installed - but SiteAdvisor has always worked fine alongside that in the past.
When I click on the McAfee SiteAdvisor button in the lower right corner, and click on 'settings', the first two options are checked.
Any idea why SiteAdvisor is no longer working for me?
Thanks,
Rebecca

I just did some searching at the Mozillazine forums, and it looks like there's a glitch with the latest update of SiteAdvisor. I'll pursue the subject there, and post back if I find out anything useful.

 

I couldn't find v.22.0 of SiteAdvisor to download anywhere, but I was able to install v.21.0 from http://www.snapfiles.com/download/dlsiteadvisorfx.html.
Firefox and SiteAdvisor are both working fine together again now!

 

Hi Rebecca,

The fact that you updated Java has nothing to do with the SiteAdvisor problem.

You're right about the glitch being in SiteAdvisor 23.0, so I would advise anyone reading this not to update to that version. Unfortunately, McAfee doesn't make the extension available in .xpi form, so you can't download it ... you can only install/uninstall it.

Also, they don't seem clear on whether it's an extension or a plugin, although it shows up on my system as an extension.

EDIT 1: Initially, I tried to find a site from which I could install v22.0, but all search results defaulted to the installation of v23.0 from McAfee's site. I was able to download v21.0 (as an .xpi file) from the Snapfiles site, and it installed OK, but it still doesn't show the SafeAdvisor buttons on Google or Yahoo search pages.

EDIT 2: It was necessary to delete the 20 Registry entries I found for SiteAdvisor before I could get v21.0 to work correctly. Everything is back to what passes for "normal" on my system.

 

I have updated to v.23.0, but I don't see any obvious problem. I see the site details. I am using Firefox2.0b1, but that should not matter.

 

Westside ...

All I can tell you is that SA 23.0 won't work properly on my system, which has FF 1.5.0.6 installed, nor would it work on Rebecca's. I see no SA buttons on a search engine page, and no site details. SA 21.0 works as it should.

 

I am using FF1.5.0.6, now, and, indeed, I did see the problems which you mention.
It stayed gray, while it should turn green or red. Since, I use, more often 2.0b1, i did not notice the problem.
And, guess what: If I select settings, and do absolutely nothing, the button turns green, and site information becomes available. I think that it works ok in IE6.
FYI: FF3.0a1, which I am, also, testing, has not gone past v.21.
So, it does not work normally, but it does something, after much kicking and screaming, and with no than one tab, I have to go through the same charade, of bringing up the the settings.
And, forget about leaving a Feedback.

 

SiteAdvisor v23 does appear to be broke. As Westside suggested, I can go from gray to green status by open / closing settings menu.. This status appears to work only with the current session window. I can open new sites (via tab load) and as long as they open in the same session window, SiteAdvisor v23 continues with proper status. When I load a site in a new window, backed to greyed out status. ALSO, Google searches never carry rating assignments to any of the furnished links (red, green, grey). This latter characteristics holds true when McAfee SiteAdvisor in Status Bar has green status on Google search page.
I'll just wait for McAfee to release a fixed version.

 

I, completely, agree with you. I hope that someone can get to them to let them know of the problem, which seems to be limited to Firefox.

And, try again. I had shutdown my computer, and then tried FF2.0b1, and it seemed to work fine. Now 1.5.0.6 seems to work. check this out.

 

After doing the above suggestions and view checks I needed to leave the house and closed Firefox. Upon returning and opening Firefox, McAfee SiteAdviser v23 works fine. This includes Google search page / look ups now include proper SiteAdvisor indicators for each link. Opening a site in a new window (not via tabs with forced "open/close SiteAdvisor Settings option) now displays SiteAdvisor with green status in the Status Bar. My only guess is Firefox plugin is slow / may require some prodding to tie into new release (v23).

 

After reading Dennis' last post, I decided to try updating to v.23 again (don't know whether I needed to or not, but I rebooted the computer afterwards).
Sure enough, the extension is working for me just fine now.
Thanks for the feedback, guys!

 

After reading Rebecca's last post I did the automatic upgrade again, and SiteAdvisor 23.0 is now working properly, even without rebooting.

I don't know if McAfee fixed the glitch without renumbering the version, or whether Rebecca and I just had gremlins in our computers yesterday. Anyway, all is well again.

 

Gremlins or glitch, or my complaint to McAfee (it did go through in an unusual way way), SA started working at about 3PM, yesterday. I did not see the posts from Dennis on down.

 

Hi, Westside.

I have been experiencing the issue (with Firefox v1.5.0.6) where Google search results, in some cases, have grey (?) indicators and then I click the (?) to bring up the SiteAdvisor review summary page to find that the site (in some cases) actually HAS been reviewed and has a GREEN rating.

I just uninstalled the Firefox's SiteAdvisor v23.0 extension and was taken to a form page where I could submit my reason(s) for uninstalling.

I submitted the form with a description of my issue. I also provided them with the URL for this thread so they can view more details regarding this apparent bug.

Now I'll close Firefox, re-open Firefox, and then install SiteAdvisor again from siteadvisor.com (with my fingers crossed).


If that doesn't seem to work, I might try the registry edits that seem to have worked for Jim as he indicates in his post (post #3) above.

EDIT: BTW, letting everyone know I also have the latest J2SE Runtime Environment 5.0 Update 8 (build 1.5.0_08-b03 according to the Java Control Panel version information) installed (in case Java might be related).

EDIT#2: I uninstalled SA v23.0, closed FF, rebooted, reinstalled SA v23.0 via siteadvisor.com, closed FF, and rebooted again (just to be sure any possible new registry entries stick). If I find the issue I described above still exists, I'll record the Google search queries with information about the particular buggy search results entries. Then I'll uninstall the SA extension again and submit another form with this information so the SA people can reproduce the problem easily (if they can at their end).

 

SA has been working fine, since my last report. Anyone else?

 

Hi, Westside. Thanks for replying.

Still not working fine for me yet.

Here are a couple to try for comparison. (Links are included in this message for your convenience.)

Google Search Phrase: "C:\WINDOWS\explorer.exe (*** hidden *** ) " (including the quotes)
Grey (?) Link in Google Results: "GMER - Rootkits "
URL: http://www.gmer.net/rootkits.php (displays as GREY "McAfee SiteAdvisor" indicator when at the page)
SiteAdvisor Information (GREEN): http://www.siteadvisor.com/sites/gmer.net?ref=safesearch&aff_id=0

Google Search Phrase: "FSRAW library version 1.7.1019 " (including the quotes)
Grey (?) Link in Google Results: "coolwwwsearch.searchtoolbar cannot be removed - Page 2 - Safer ... "
URL: http://forums.spybot.info/showthread.php?t=5986&page=2 (displays as GREY "McAfee SiteAdvisor" indicator when at the page)
SiteAdvisor Information (GREEN): http://www.siteadvisor.com/sites/spybot.info?ref=safesearch&aff_id=0

Do you get the same results with Firefox 1.5.0.6 and SiteAdvisor 23.0 extension?

 

The first one came with a gray question mark, and more precisely:GMER - Rootkits gmer.net
We've tested hundreds of thousands of sites but haven't tested this one yet.

Submit for testing at the bottom right

The second one gave me a Google response of: do you mean "DRAW library version 1.7.1019" , but it had two gray ?

This is perfectly normal. I clicked on the gray question mark. I don't understand your concerns. Is it the only problem? All it means that they have not tested the sites.
The McAfee Site Advisor button stays green, though, but when other people reported the problem, that button stayed gray.

 

Hi, Westside. Thanks for taking a look.

Here's a shot at clarifying my issue :

When I click on the gray question mark (using FF v1.5.0.6 and SA v23.0), it brings up the SiteAdvisor web page that displays a white check mark circled with GREEN background near the top-left of the SiteAdvisor page. Next to that check mark, the SiteAdvisor page also states, "We tested this site and didn't find any significant problems. "

If they did test the site (as the SiteAdvisor page states), then why does Google's search results display a gray question mark for that site?

Hovering over the gray question mark in the Google search results displays, "We've tested hundreds of thousands of sites but haven't tested this one yet." This clearly contradicts the SiteAdvisor web page information for the site.

 

It is possible that I could have gone into the website, but it was not necessary, as a balloon-type popup gave me the information which I wanted.
Maybe there is something wrong with your v.23.0. The contraction does not happen with me. It is a straight forward.:we don't know.
What do you see in IE, for the same search?

 

mailman,

You might want to regress to Version 22.0, as others have reported problems with Version 23 of SiteAdvisor. You can install that version here:
http://fileforum.betanews.com/detail/McAfee_SiteAdvisor_for_Firefox/1137514665/2

I would follow Rebecca's lead in using a Registry cleaner to remove all instances of Version 23 from the Registry, before installing Version 22.

Hopefully McAfee will issue a newer Version soon...

 

Hi, Westside and Ramona. Thanks for responding.

LOL I'm having "issues" with installing SA v23.0 in IE as well. The SiteAdvisor indicator doesn't even show up in IE. As an attempted fix, I ran Norton's WinDoctor and that found a discrepancy related related to SA. I had WinDoctor fix it but the McAfee SiteAdvisor indicator still doesn't show up in IE. Perhaps that issue is related to the fact that I run Windows XP in Classic Mode.

I'm leaving the IE issue on the back burner for now since I don't use IE for general surfing.

=========

However, I did check out two computers I use at work (that run Windows 2000) and both of them have the same issue with Firefox and SA that I experience at home. Now get this...One of those machines has Firefox 1.5.0.5 and SA v22.0 installed. I get the SAME results with that machine as I described above.

At this point I'm wondering if I have described this issue clearly enough for others to replicate. Does ANYONE get the results I described in my posts above? It seems strange that I would be the only person having the same issue with two other computers, one of which is using SA v22.0.

Thanks for the handy link, Ramona. I managed to download the v22.0 safe.xpi from betanews to my hard drive for safe keeping. I also have v21.0 (from snapfiles) as well.

I will proceed with cleaning my registry of anything associated with SiteAdvisor (as best I can). Then I'll revert to SA v22.0 (or even v21.0) and we'll see how it goes.


BTW, in case anyone's fearful of visiting the sites I linked to above due to the nature of the subject matter, you don't even need to visit those sites to verify whether or not you can replicate my issue. Follow my instructions in my most recent post above (post #17) and that should be sufficient.

If those instructions aren't clear enough, just let me know and I will make another attempt at clarifying with screenshots attached.

Thanks again for your assistance.