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Explorer Hangs on Right Click

Discussion in 'Windows XP' started by Mr. Chip, 2006/08/02.

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  1. 2006/08/04
    Arie

    Arie Administrator Administrator Staff

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    Anything in Event Viewer at the same time?

    To open Event Viewer, go to Start > Run and type eventvwr.msc, click OK.

    Check your Application and System logs for errors.

    You can double click on any error for more details, and there is also a button to copy the error to your clipboard for easy copying & pasting.
     
    Arie,
    #21
  2. 2006/08/04
    Arie

    Arie Administrator Administrator Staff

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    Post the contents of that appcompat.txt file here.
     
    Arie,
    #22


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  4. 2006/08/04
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    Event Monitor

    Arie,
    Thank you for looking at this. Here is what I found in Event Viewer:

    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 8/3/2006
    Time: 7:38:05 PM
    User: N/A
    Computer: CL06
    Description:
    Hanging application rundll32.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 72 75 6e 64 6c 6c rundll
    0018: 33 32 2e 65 78 65 20 35 32.exe 5
    0020: 2e 31 2e 32 36 30 30 2e .1.2600.
    0028: 32 31 38 30 20 69 6e 20 2180 in
    0030: 68 75 6e 67 61 70 70 20 hungapp
    0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 30 30 30 t 000000
    0050: 30 30 00


    While looking at Event Viewer I found something else. The following error message was repeated 14 times, all with the same time stamp. The first two times the user was NETWORK and the last 12 the user was my user account. Does this mean anything?

    Event Type: Warning
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1004
    Date: 8/4/2006
    Time: 12:16:06 AM
    User: NT AUTHORITY\NETWORK SERVICE
    Computer: CL06
    Description:
    Detection of product '{1A15507A-8551-4626-915D-3D5FA095CC1B}', feature '_ISUS', component '{ACD935F6-53F3-469B-842F-2CE17B80840C}' failed. The resource 'HKEY_CURRENT_USER\Software\Corel\Auto Update\{1A15507A-8551-4626-915D-3D5FA095CC1B}\Interval' does not exist.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
    Mr. Chip,
    #23
  5. 2006/08/04
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    appcompat.txt file contents

    Arie,

    I did a silly thing last night. I deleted that file along with many other temp files. I was following the instructions how to clean up Windows XP. I did find a file that has a similar name. I'm not sure if this is any help. This file is under the path:

    //..Local Settings/temp/fe04_appcompat.txt

    Here is the file contents:

    <?xml version= "1.0" encoding= "UTF-16 "?>
    <DATABASE>
    <EXE NAME= "zlclient.exe" FILTER= "GRABMI_FILTER_PRIVACY ">
    <MATCHING_FILE NAME= "expert.dll" SIZE= "190456" CHECKSUM= "0x17C63877" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "ZoneAlarm Expert Module" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "ZoneAlarm Expert Module" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "expert.dll" INTERNAL_NAME= "ZoneAlarm Expert Module" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x2F12F" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:49:07" UPTO_LINK_DATE= "06/19/2006 00:49:07" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "framewrk.dll" SIZE= "1161208" CHECKSUM= "0x4BB174C9" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "ZoneAlarm Framework Module" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "ZoneAlarm Framework Module" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "framewrk.dll" INTERNAL_NAME= "ZoneAlarm Framework Module" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x1270A8" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:49:11" UPTO_LINK_DATE= "06/19/2006 00:49:11" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "zatutor.exe" SIZE= "55288" CHECKSUM= "0xF50B2E51" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "ZoneAlarm Pro Tutor" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "Internet Access Monitor" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "zatutor.exe" INTERNAL_NAME= "ZATutor" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x1" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x104B9" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/18/2006 23:56:28" UPTO_LINK_DATE= "06/18/2006 23:56:28" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "zauninst.exe" SIZE= "542120" CHECKSUM= "0x10C55A34" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" FILE_DESCRIPTION= "Zone Labs Uninstaller" COMPANY_NAME= "Zone Labs, Inc." FILE_VERSION= "6.5.722.000" LEGAL_COPYRIGHT= "© 1999-2005 by Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x10001" VERFILETYPE= "0x1" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x8C031" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "04/08/1999 20:24:47" UPTO_LINK_DATE= "04/08/1999 20:24:47" />
    <MATCHING_FILE NAME= "zlclient.exe" SIZE= "968696" CHECKSUM= "0x2F9FDE5D" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "Zone Labs Client" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "Zone Labs Client" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "zlclient.exe" INTERNAL_NAME= "zlclient" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x1" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0xF466C" LINKER_VERSION= "0x10000" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:04:47" UPTO_LINK_DATE= "06/19/2006 00:04:47" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "zonealarm.exe" SIZE= "51192" CHECKSUM= "0xD1123814" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "ZoneAlarm Stub Program for ZAPro" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "ZoneAlarm Pro" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "zonealarm.exe" INTERNAL_NAME= "zonestub" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x1" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x11198" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/18/2006 23:51:52" UPTO_LINK_DATE= "06/18/2006 23:51:52" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "repair\vsdb.dll" SIZE= "79864" CHECKSUM= "0xD942A5FC" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "TrueVector Service" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "TrueVector Service" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "vsdb.dll" INTERNAL_NAME= "vsdb" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x1406A" LINKER_VERSION= "0x10000" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:49:28" UPTO_LINK_DATE= "06/19/2006 00:49:28" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "repair\vsinit.dll" SIZE= "157688" CHECKSUM= "0x6977EF0B" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "TrueVector Service" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "TrueVector Service" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "vsinit.dll" INTERNAL_NAME= "vsinit" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x33B61" LINKER_VERSION= "0x10000" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:49:46" UPTO_LINK_DATE= "06/19/2006 00:49:46" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "repair\vsmon.exe" SIZE= "75768" CHECKSUM= "0xC63D9D63" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "TrueVector Service" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "TrueVector Service" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "vsmon.exe" INTERNAL_NAME= "vsmon" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x17C80" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:37:36" UPTO_LINK_DATE= "06/19/2006 00:37:36" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "repair\vsruledb.dll" SIZE= "1316856" CHECKSUM= "0xB0FFC8B9" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "TrueVector Service" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "TrueVector Service" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "vsruledb.dll" INTERNAL_NAME= "vsruledb" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x144BD6" LINKER_VERSION= "0x10000" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:49:42" UPTO_LINK_DATE= "06/19/2006 00:49:42" VER_LANGUAGE= "English (United States) [0x409]" />
    <MATCHING_FILE NAME= "repair\vsutil.dll" SIZE= "440312" CHECKSUM= "0x8DF4DE97" BIN_FILE_VERSION= "6.5.722.0" BIN_PRODUCT_VERSION= "6.5.722.0" PRODUCT_VERSION= "6.5.722.000" FILE_DESCRIPTION= "TrueVector Service" COMPANY_NAME= "Zone Labs, LLC" PRODUCT_NAME= "TrueVector Service" FILE_VERSION= "6.5.722.000" ORIGINAL_FILENAME= "vsutil.dll" INTERNAL_NAME= "vsutil" LEGAL_COPYRIGHT= "Copyright © 1998-2006, Zone Labs, LLC" VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0x76482" LINKER_VERSION= "0x0" UPTO_BIN_FILE_VERSION= "6.5.722.0" UPTO_BIN_PRODUCT_VERSION= "6.5.722.0" LINK_DATE= "06/19/2006 00:49:45" UPTO_LINK_DATE= "06/19/2006 00:49:45" VER_LANGUAGE= "English (United States) [0x409]" />
    </EXE>
    <EXE NAME= "kernel32.dll" FILTER= "GRABMI_FILTER_THISFILEONLY ">
    <MATCHING_FILE NAME= "kernel32.dll" SIZE= "983552" CHECKSUM= "0x4CE79457" BIN_FILE_VERSION= "5.1.2600.2180" BIN_PRODUCT_VERSION= "5.1.2600.2180" PRODUCT_VERSION= "5.1.2600.2180" FILE_DESCRIPTION= "Windows NT BASE API Client DLL" COMPANY_NAME= "Microsoft Corporation" PRODUCT_NAME= "Microsoft® Windows® Operating System" FILE_VERSION= "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME= "kernel32" INTERNAL_NAME= "kernel32" LEGAL_COPYRIGHT= "© Microsoft Corporation. All rights reserved." VERFILEDATEHI= "0x0" VERFILEDATELO= "0x0" VERFILEOS= "0x40004" VERFILETYPE= "0x2" MODULE_TYPE= "WIN32" PE_CHECKSUM= "0xFF848" LINKER_VERSION= "0x50001" UPTO_BIN_FILE_VERSION= "5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION= "5.1.2600.2180" LINK_DATE= "08/04/2004 07:56:36" UPTO_LINK_DATE= "08/04/2004 07:56:36" VER_LANGUAGE= "English (United States) [0x409]" />
    </EXE>
    </DATABASE>
     
    Mr. Chip,
    #24
  6. 2006/08/04
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    I agree, I will go ahead and enable these extensions.
     
    Mr. Chip,
    #25
  7. 2006/08/04
    Arie

    Arie Administrator Administrator Staff

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    If I where you I start by removing Zone-Alarm. The appcompat.txt is all about ZA files.
     
    Arie,
    #26
  8. 2006/08/04
    Mr. Chip Lifetime Subscription

    Mr. Chip Well-Known Member Thread Starter

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    Thank you so much for your help! I will try this now.

    Could ZA be causing my right click problems too - or just the Run32DLL?

    Assuming this helps, and I will try it right now, what do you recommend I do for a firewall? I have come to rely on ZA for all its custom features for blocking apps etc.

    Update: I uninstalled ZA Pro and rebooted. The error messages in Event Viewer went away. However, my Explorer problems are still there. When I browser to a folder with ~50 jpegs, I right click on the first one and nothing happens for 60 seconds. Then if I right click again the menu pops up allowing me to Preview or do anything else. I have read on the ZA Forum that the latest version 6.5 is creating tons of problems for users. I still have the file to install ZAP version 6.1 on my PC. The ZA Forum suggests that this version is very stable. I am thinking of reinstalling version 6.1 to see what happens.
     
    Last edited: 2006/08/04
    Mr. Chip,
    #27
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