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Log-on Pages not showing

Discussion in 'Internet Explorer & Microsoft Edge' started by Andrewjomega, 2006/07/26.

  1. 2006/07/26
    Andrewjomega

    Andrewjomega Inactive Thread Starter

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    Hello. I don't really know how to explain this problem, but here goes.

    I was working on my wifes computer, trying to fix a runtime error. During my work, I think I messed something up with log-on pages on the web.

    For example, she went to Yahoo Mail this morning and Yahoo loaded fine, but when she clicked mail, the page wouldn't load. I thought the page was down, but we jumped and mine and she logged in fine. I tested a few other sites, and all the log-in pages refused to show up (The pages where you would typically put your user/pass). I literally have no clue what caused this, and I apologize for the vague explanation, but that's about all I know.

    Any ideas???
     
    Andrewjomega,
    #1
  2. 2006/07/26
    PeteC

    PeteC SuperGeek Staff

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    Andrew - you're pretty close to Double Posting which is not allowed, but as this is a separate problem I will endeavour to separate out some of the relevant stuff from your other thread and put it here. Otherwise it is going to get very confusing - for all or us :)
     
    PeteC,
    #2


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  4. 2006/07/26
    PeteC

    PeteC SuperGeek Staff

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    HJT log relevant to above and my response (originally in another thread) .....

    Here is my current HijackThis:

    Logfile of HijackThis v1.99.1
    Scan saved at 7:47:49 AM, on 7/26/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\ScsiAccess.EXE
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\PRISMSVR.EXE
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\Program Files\Dell Wireless\PRISMCFG.exe
    C:\Program Files\Palm\HOTSYNC.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\Kristin Uptmor\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.weightwatchers.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://r.office.microsoft.com/r/rlid...treg?clid=1033
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1153881671265
    O16 - DPF: {83EF1847-D835-490B-8D9D-90B2987D66E8} (AOL Pictures Uploader Class) - http://pictures.aolcdn.com/ap/Resour...er.9.3.2.3.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/game...ploader_v6.cab
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common File

    My Response ...

    There is no problem that I can see in your HJT log, but it would be an idea to run some other antimalware software to check for problems.

    I would not think it is related to Cookies, these may keep log in information, but have no control AFAIK over pages loading.

    I would suggest clearing out the Temporary Internet files, and then ....

    Please download and install the 30 day trial version of Ewido Anti-Spyware

    Run the program either from the Desktop icon if you chose to install one or from Start > Programs. On the main screen select the Update icon followed by the "Update now" link and click on the Start Update button. The update will start and a progress bar will show the updates being installed.

    When the update has completed select the Scanner icon at the top of the window and click on the Settings tab.

    On the Settings screen click on Recommended actions and then on Quarantine.

    Under Reports select Automatically generate report after every scan and deselect Only if threats were found.

    Close Ewido Anti-spyware. Do not run a scan just yet.

    Boot into Safe Mode and log onto your usual account.
    Do not open any other windows or programs while Ewido is scanning as this may interfere with the scanning proccess.

    Start Ewido Anti-spyware by double-clicking the icon on your desktop or from Start > Programs and select the Scanner icon at the top of the window followed by the Scan tab and click on Complete System Scan. The scanning process will start and may take some time.

    When the scan is complete if any infections were detected you will prompted for an action - select Apply all actions.

    Then select the Reports icon at the top of the window and click on the Save report as button in the lower left hand corner of the screen and save it as a text file (be sure to remember where you saved that file, this is important).

    Close Ewido and reboot your system back into Normal Mode and post the Ewido scan report here.
     
    PeteC,
    #3
  5. 2006/07/26
    Andrewjomega

    Andrewjomega Inactive Thread Starter

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    Well, after I made that post, I thought maybe it would have been embedded and bypassed as the other thread was about the Runtime error. I thought this was an unrelated problem, and saw an internet general section.

    Sorry for the confusion.
     
    Andrewjomega,
    #4
  6. 2006/07/26
    Andrewjomega

    Andrewjomega Inactive Thread Starter

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    Here is what I got:

    ---------------------------------------------------------
    ewido anti-spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 6:04:04 PM 7/26/2006

    + Scan result:



    C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Ignored.
    C:\Documents and Settings\Kristin\Cookies\kristin@2o7[2].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@cnn.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@microsofteup.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Documents and Settings\Kristin\Local Settings\Temp\Cookies\kristin@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@atdmt[1].txt -> TrackingCookie.Atdmt : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@com[1].txt -> TrackingCookie.Com : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
    C:\Documents and Settings\Kristin\Local Settings\Temp\Cookies\kristin@data4.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@ads.pointroll[2].txt -> TrackingCookie.Pointroll : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@statse.webtrendslive[2].txt -> TrackingCookie.Webtrendslive : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned.
    C:\Documents and Settings\Kristin\Cookies\kristin@zedo[2].txt -> TrackingCookie.Zedo : Cleaned.


    ::Report end
     
    Andrewjomega,
    #5
  7. 2006/07/26
    PeteC

    PeteC SuperGeek Staff

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    Nothing of concern revealed by the Ewido log, just a few tracking cookies which have been cleaned - the first entry ....

    C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Ignored

    This is legal adware - description and removal details here

    I can't add anything further at the moment.
     
    PeteC,
    #6

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