Uninstalling ZoneAlarm Pro Trial Version

Hello,

I am really hoping that someone here can help me. I use Windows XP (OS).

I installed ZoneAlarm's Pro trial version and since, that install took place our computer has not been working as it should. It hangs a lot now. I went in to Add/Remove Programs to uninstall it but that isn't loading.. it keeps hanging also. Before the installation of ZA Pro trial it worked fine.

I then clicked on the 'Start' tab and went into Programs and selected to uninstall it from there but nothing doing. The kids are unable to play their games without problems now etc as this thing keeps causing the computer to hang.

I even tried to get to the start-up menu to remove it from their .. that was a while ago but it still hasn't opened for me yet (the start menu). I tried restarting the computer but it won't restart, and it is in a hung state as I type this.

I use Windows XP. Is there a way for me to manually uninstall ZoneAlarm Pro?

Any help with this will be greatly appreciated.

Thanks in advance.

 

Hi mich2mom,

Instructions on uninstalling ZA. There is a list of Folders/Files to delete manually.

http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html

Regards - Charles

 

Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown.

REBOOT.

You should now have no ZoneAlarm processes running on your system.

Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.

WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode unless absolutely necessary. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.

REBOOT.

To make sure that you can see the ZoneAlarm system files, if they are still on your computer:
a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears:

- In Windows 95, 98, 98SE: Click View -> Options (in Windows 98/98SE, this will be called "Folder Options "). Click the "View" tab, then click the "Show all files" radio button.

- In Windows ME, XP, 2000: Click Tools -> Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button.

b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders (in XP: check Advanced search settings)
d. Click OK.

IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed.

Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C or All Local Drives.

Type the following exactly and delete the folder:

zonelabs (under your SYSTEM or SYSTEM32 folder)
"zone labs" (under your Program Files folder)
"Internet logs" (under your Windows or WINNT folder)

Type the following exactly - delete files found in \Windows or any subfolder below it, in your \Temp folder, or in the Windows "Pre-Fetch" folder):

vsconfig.xml
vsdata.dll
vsdata95.vxd
vsdatant.sys
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zllictbl.dat
zlparser.dll
zonealarm.exe
zoneband.dll

vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)

Make sure your Recycle Bin is empty (right-click and select Empty).
REBOOT

NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. Click Start, Help, and search for "SAFE MODE" for information specific to your system.

 

Thanks guys! It's all done, it's gone.. finally!

As always, you guys are super!

mich2mom (Michelle)