Windows Update Failure?

After trying and failing a number of times to install Windows Update KB917283 "one of five in the latest update package" , I thought that I might ask if anyone else is having the same problem? Thanks loonychoons

 

Just tried again?

I tried to follow the support path that Microsoft supplies and then saw a problem that I have seen before { No time to install and No size to the install}
Or in other words " 0 KB , 0 minutes " as seen in the description?



Security Update for Microsoft .NET Framework, Version 2.0 (KB917283)
Download size: 0 KB , 0 minutes (Downloaded; ready to install)
A security issue has been identified that could allow an attacker to compromise your Windows-based system running the Microsoft .NET Framework and gain access to restricted data. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer. Details...


I think that this is another Microsoft Windows problem and unless someone else knows an answer, I will just wait until they solve their problem with their update. loonychoons Lenny

 

I just ran into the same issue on a test box with the same update. Also downloaded this patch from Microsoft and tried a manual install with no success.

 

Reply from Microsoft.

Dear ROCKSTERU2: I just got this e-mail from my request for help from Microsoft. I will keep you informed as to what their answer may be. loonychoons "Leonard Chowns "


CASE_ID_NUM: SRZ060711003082
MESSAGE:
********************** The message for you follows
************************
Hello Leonard,

I understand you are experiencing difficulties using the Windows Update
site.

Microsoft provides no-charge technical support for issues related to
Windows Update, so I have forwarded your case to a Support Professional
from whom you will hear within 24 hours.

Please note that since this will be handled by e-mail, you may need to
adjust any bulk or junk mail filters to allow e-mail from the
Microsoft.com domain to ensure you receive your Support Professional's response.
If you do not receive a response within 24 hours, please check your
junk or bulk mail
folder for a message containing your Case ID number, SRZ060711003082,
in the subject line.

If, while awaiting your Support Professional's reply, you have any
additional questions or information regarding this issue, please add the
details to the case notes. You may do so by writing to
compmail@microsoft.com with your case number (SRZ060711003082) in the
subject line of your message.

Thank you for using Microsoft products and services.

Sushma
Microsoft Online Customer Service Representative.

"If you have any feedback about your Online Customer Service
experience, please e-mail my manager, Shirley Oommen Mookodil, at
managers@microsoft.com "

 

loonychoons--As you probably know, this is an "important" though not "Critical" update for Net Framework 2.0.
http://www.microsoft.com/technet/security/Bulletin/MS06-033.mspx
Were you offered this update from Windows or Microsoft Update? Or did you seek it out on the MS Downloads site?
If the latter, it may not apply to your version of Net Framework.

 

Hi Jim:

Yes ,Jim ,I am aware of your information that you informed me of. If I never get that update that would be fine, as I do not need or use Net Framework, also my version should have taken the new update with no repercussions ,as I do have the latest.Also ,yes this was a normal update offered from Microsoft One of a PKG. of Five.

What I hate is my system telling me over and over and over again that an update is available for downloading! even when I ask to hide that update and not to show it again? I am pretty sure that the update was and is installed properly,but my computer for some reason will not acknowledge it? I feel this because the original update was 778KB when I installed it ,but now it is 0 KB and 0 min to install. We know that is not right Thanks Lenny

 

The Zero bit business is because the update as been downloaded and is awaiting install. It's the install that won't work. Mine is the same as you have described.

So, if you try over, and over, it is the same, "Failed to install" and you can see this on the Update History.

Maybe you will get the solution from Microsoft. Please share it with the others as I will think that many have the same situation.

 

loonychoons--Do you get any error messages, especially with error numbers?
Have you cleaned out your Temporary Internet Files lately?
Of possible help
http://v4.windowsupdate.microsoft.com/troubleshoot/

Since this is a Security update, you should be able to get free tech service from MS at 1-866-PCSAFETY (US and Canada only). Or is this the contact you have already made? (Have you heard back?)

If no solution, yet, a very long MSKB article which probably has a cure if you can find it
http://support.microsoft.com/?scid=kb;en-us;906602
A little shorter
http://support.microsoft.com/kb/822798
http://www.tech-archive.net/Archive/Windows/microsoft.public.windowsupdate/2004-08/4657.html (note the catroot suggestion)

??
MS One Care?
Perhaps the download file you get from them is corrupt. Try Windows Update directly (unless that is where "Microsoft One" sends you).
Also does the Update 917283 show in Control Panel|Add/Remove? (Under "Windows XP--Software UPDates" when you have the box "Show Updates" at the top of the page checked.) If so, Remove.

You could run a search on 917283 to see if you have any files for it on your PC.

FWIW--the latest version of Net Framework is version 3.0.

 

It seems to be a common problem as it is being reported on an array of forums.

 

Jim this is what they sent me?

I will follow this post with another I just hope that You can follow it< but I do not think that this is the problem as you should see in my next post? Leonard Chowns <loonychoons2003@yahoo.ca> wrote: Date: Thu, 13 Jul 2006 15:05:24 -0400 (EDT)
From: Leonard Chowns <loonychoons2003@yahoo.ca>
Subject: Fwd: "Regarding Case Number SRZ060711003082 "
To: v-30juwu@mssupport.mic



Leonard Chowns <leonard.chowns@yahoo.ca> wrote: Date: Thu, 13 Jul 2006 10:39:56 -0400 (EDT)
From: Leonard Chowns <leonard.chowns@yahoo.ca>
Subject: Fwd: "Regarding Case Number SRZ060711003082 "
To: v-30juwu@mssupport.microsoft.com

I copied and pasted your E-mail address as it appeared and it came back "failure to deliver" Also the error # that I am getting when I try to update is "0x643" I will try a different E-mail address this time?

Compass Rule Manager <comprule@microsoft.com> wrote: Subject: "Regarding Case Number SRZ060711003082 "
Date: Wed, 12 Jul 2006 20:15:38 -0700
From: "Compass Rule Manager" <comprule@microsoft.com>
To: <leonard.chowns@yahoo.ca>

FR: COMPMAIL@MICROSOFT.COM
******* The following is an email for a support case from Microsoft Corp.
******* DO NOT REPLY TO THIS MESSAGE--your email will not be added to
******* the case if you do. Instead, FORWARD your response to the
******* email address COMPMAIL@MICROSOFT.COM and place your text after
******* the keyword 'MESSAGE:'. Also, delete all other text above
******* and below the keywords 'CASE_ID_NUM: SRnnn' and 'MESSAGE:'
******* to ensure proper delivery of your email. Thank you.

CASE_ID_NUM: SRZ060711003082
MESSAGE:
********************** The message for you follows ************************


Dear Leonard,

Thank you for contacting Microsoft Windows Update Support. My name is Judy, and I am glad to work with you. For your reference, the case ID for this service request is SRZ060711003082. You can contact me directly by sending an email to v-30juwu@mssupport.microsoft.com rosoft.com> with the case ID in the subject line.

From the case log, I understand that Security Update for Microsoft .NET Framework, Version 2.0 (KB917283) need to be installed to protect the computer. If there has been any misunderstanding, please let me know.

I fully understand the inconvenience you have experienced. We will work together to resolve this issue through the course of the case.

At this point, I would appreciate your help to clarify the following two questions:

a. Is this the first attempt to update Windows? When did the issue begin to happen?

b. Were there any recent changes made regarding hardware/software?

Please understand that the questions above are closely related our issue; therefore, please include the answers in your reply. Thank you for your cooperation.

Let us get back to our issue:

The issue can be caused by a damaged .NET Framework component. At this time, let us refer to the following steps to troubleshoot this issue:

Step 1: Remove .NET Framework

========================

1. Click Start, click Settings, click Control Panel, and double-click Add/Remove Programs.

2. Highlight any items related to .NET Framework, and remove them.

3. Reboot the computer when you finish uninstalling .NET Framework components which were installed on the computer.

After that, please restart the computer and perform the following suggestions to reinstall .NET framework 1.1 and the updates for it.

After that, please restart the computer and perform the following suggestions to reinstall .NET framework 2.0.

Step 2: Install .NET Framework 2.0 Redistributable Package
============================================
1. Please download the Microsoft .NET Framework Version 2.0 Redistributable Package from the following link and save it to the C drive (C:\)

Microsoft .NET Framework Version 2.0 Redistributable Package (x86)
http://www.microsoft.com/downloads/...cb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en

2. Double click the downloaded file to install .Net Framework 2.0.

If an error is encountered when trying to installing the .NET Framework 2.0 again, let's refer to the following Knowledge Base article to troubleshoot this issue.

How to troubleshoot Microsoft .NET Framework 2.0 installation issues
http://support.microsoft.com/?id=908077

How to capture a Screenshot:

=======================

1. When the error appears, please press the Print Screen key (PrtScn) on your keyboard.

2. Click Start, click Run, type MSPAINT, and click OK.

3. In Paint, click Paste under the Edit Menu, click Save under the File menu, type a file name for the snap shot, choose JPEG as "Save as type ", click "Desktop" on the left pane, and click Save.

4. Please find the screenshot on the Desktop and send it as an attachment to: v-30juwu@mssupport.microsoft.com .

Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. Once clicking this button/icon you m
ust browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.

Thank you for your cooperation. Please try the steps shown above and let me know the results at your earliest convenience. If you have any questions or concerns regarding this issue, please don't hesitate to tell me. It is my pleasure to be of assistance.

I am looking forward to your reply.

Best Regards,

Judy Wu
v-30juwu@mssupport.microsoft.com
Microsoft Windows Support Professional
-------------------------------------------------------------------------------------
Very satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Joe Shi at v-30josh@mssupport.microsoft.com.

Windows Live OneCare: http://go.microsoft.com/?linkid=4416252
Give your computer continuous antivirus and firewall protection, along with regular tune-ups and back-ups to maintain its performance.

 

To Jim Again.

This is my problem? I seem to have a corrupted "Windows Installer" I think anyway? Do you Know if I could Just search Microsoft's site and download one? I did see one there WINDOWS INSTALLER 3.0 For XP. Thanks Lenny

This is the correspondence that I sent the Tech. Nothing Back yet.

Judy when following your directions I find that I can not Delete
Microsoft .NET Framework 1.1

MICROSOFT Visual C++ Runtime Library

Runtime ERROR

Program C:\WINDOWS\System32\msiexec.exe

This application has requested the Runtime to terminate it in an
unusual way. Please contact the application's support team for more
information.

THEN ANOTHER SCREEN COMES UP

Add or Remove Program

The windows Installer Service, could not be accessed, this can occur
if you are running Windows in safe mode {BUT I AM NOT} , or if the
Windows Installer is not correctly installed? Contact your support
for assistance.

Please Help Leonard Chowns

 

loonychoons--If Windows Installer is the problem (but why should it be for just one out of five updates?), you have nothing to lose by using the Windows Installer Clean up Utility.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

 

Thank you for you advise and the Web Site,Jim.

Jim I am pretty sure that the problem update install was the last one in the list? Also it is highly possible that one or both of the following may have taken place!!

- The installation of a program that uses Windows Installer (for
example, Microsoft Office 2000) is interrupted.

- There are multiple instances of Setup running at the same time, or
an instance of Setup is "blocked. "

Jim, this was completely my own fault if that is what happened?

Thanks again Lenny

 

Hi Lenny,

You're not the only one with this problem, so the answer is no

I would recommend:

Shut AU off completely in the Security Center, that would get rid of the notices.

Disabling Automatic Updates doesn't preclude you from going to the Windows Update site manually:

Start menu > all Programs > Windows Update.

Once there, you choose which update to install. I would also space updates out over a period of time - meaning, lets say do one a day. Critical updates create System Restore points for roll back should it prove necessay. The highest priority should be given to any critical patch to IE.

Since MS has instituted once a month updates around the middle of a month, the 15th of the month would be the time to do this.

I would forget about this particular .Net patch issue since you don't use this software. If you have it on your system, you can get rid of it - I don't have it. If you ever run a 3rd party software that needs .Net, the software will let you know and can download/install then.

Regards - Charles

 

Thanks Charles.

If I could remove those Updates, I would, in fact I had that in Mind when That Tech suggested that I remove them, And then Leave them uninstalled.

However I am now having another problem, as I described to Jim in post #11 in this thread. Please see this and start reading at the name "Judy "

I will also turn off my Microsoft Windows AU notification. That is all that I have on. I check for updates manually on all my other programs, so now this one will be no Different. Thank you for reminding me of that option. I just thought that it would be handy to know when Microsoft updates where available.

Is there any other way to delete Updates other than that "Add or Remove" option in Control Panel.

I did read somewere that NET, Framework 1.1 service pack 1 could not be uninstall after installation.

Charles And Jim Thank You for your Interest and your time. Lenny

P.S.Jim: That Installer clean up utility ,did not seem to help, but thank for that info I may need it sometime

 

Hi Lenny,

If the Add/Remove entries don't work, criticals do create System Restore entries.

So, was the .Net patch the first update you attempted, because if it wasn't, then if you use SR to roll back the patch prior to .Net, the restore will also get rid of the .Net patch file on your system.

Then if you really want the patch whose SR point you used, re install that one. I don't see anywhere in this thread where the other four updates are creating problems.

Hope I'm making myself clear

Or just ignore the whole thing. The only reason to straighten this out now is because it prevents the update or prevents a newer version being installed. Do you care?

The only reason to have .Net updated security wise is if it is being used. If not being used, whether its secure or insecure is moot.

Regards - Charles

 

Charles: Thank you.

You probably would not understand just how much you have eased my concern over this situation. I thank you from the bottom of my heart. I tend to worry over the smallest and silliest of things

Now I will just mellow and just let things fall into place as they might.

Later I might find a good Restore point, and utilize it, but I will leave well enough alone for now.

Funny, Both my Sons have been telling me exactly what you have said.

Thanks Truly ---- Lenny

 

Lenny, you just made my day

Regards - Charles

 

loonychoons--Somewhat disappointed there was no real fix for this problem. But ignoring it, if you do not use Net Framework, seems a good workaround.
Don't you have Microsoft Net Framework, itself, in Control Panel|Add/Remove? You could remove it. I see Judy Wu suggested this (but for a different reason).

 

Believe me I have tried and Tried again!!!

Jim: No matter What I do I can not Remove {Microsoft .NET Framework 1.1} or the {Service patch Hotfix KB886903 for 1.1} or {Microsoft .NET Framework 2.0} it just won't let me and I get either a freeze up or all kinds of warning messages.

I have now Restored back to July 7th before all this {&%#*@} started, my list of Programs listed in Add or Remove still shows Microsoft .NET Framework 2.0 as still there?? But my update web site say that I still need this important critical update??I turned off AU but I could not stand the balloon pooping up all the time saying { that my computer could be at risk!!}

I am back to just notify me and hide that {%$*&^} update. I will just have to put up with that GREAT BIG warning {you have made a big mistake in hiding an important critical update RESTORE RIGHT AWAY}

Boy it sure takes that Tech enough time to get back to me??? I am glad that I am not holding my breath.

Thanks Guys Lenny