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USB drives not showing in My Computer

Discussion in 'Windows XP' started by jay low, 2006/06/26.

  1. 2006/06/26
    jay low

    jay low Inactive Thread Starter

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    Similar Problem with USB, No Solutions Working

    I have a similar problem. Everything worked fine untill a blue screen during login which never let me get past typing in my password at the welcome screen, I used my WinXP CD to repair Windows, which fixed my blue screen and a number of smaller bugs which I didn't mind.

    However, now when I plug in my USB key, iPod Shuffle and even memory cards into the built in card reader, none of them appear in My Computer.

    Manually assigning drive letters from Disk Management allows me to access them from the address bar, but they still don't appear in My Computer. Restarts remove the manually assigned drive letters and I have to access Disk Management again and re-assign them after a restart. I've tried TweakUI and removing USB Root Hub from Device Manager, unregistering and registering dll files, but nothing works.

    I'm running WinXP Home Ed., SP2 on an HP Pavilion dv1000 series laptop.
     
    Last edited: 2006/06/26
  2. 2006/06/26
    PeteC

    PeteC SuperGeek Staff

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    jay low - Welcome to the Board :)

    I've split your post to a new thread to avoid confusion and to hopefully get your problem more exposure.

    If you plug in say a pen drive does it show up in Device Manager under Disk Drives?

    Two suggestions ....

    If there is an entry for the Card Reader in Device Manager (unlikely) remove it & reboot.

    Go to the HP site and download the latest drivers for the laptop and give them a try.

    Presumably you have at some time made a clean install of XP from a retail CD as you do not mention using the Restore CD's from HP.
     

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  4. 2006/06/26
    jay low

    jay low Inactive Thread Starter

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    It wasn't a clean install using a retail purchased WinXP cd. I used the HP disks to do the recovery. (I don't own any other WinXP cds)
     
  5. 2006/06/26
    PeteC

    PeteC SuperGeek Staff

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    So you recovered rather than repaired the OS - OK, that's clear.
    ??
     
  6. 2006/06/26
    jay low

    jay low Inactive Thread Starter

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    Plugging in a pen drive results in it appearing in both Disk Management and Device Manager. I tried to uninstall the pen drive through Device Manager, rebooting and re-inserting the pen drive but that didn't work either.
     
  7. 2006/06/26
    PeteC

    PeteC SuperGeek Staff

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    Do you have Roxio burning software loaded - if so try uninstalling it as suggested here (scroll down the page for the responses and look at the Accepted Answer.

    I'm not sure what burning software is supplied by HP.
     
  8. 2006/06/26
    jay low

    jay low Inactive Thread Starter

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    No Roxio programs were ever installed, my HP came with Sonic RecordNow! and I switched to Nero after buying an external DVD burner. External DVD burner functions normally, it connects through a firewire connection. Everything worked perfectly untill the WinXP recovery. I have a network drive with is currently assigned drive letter Z. All software installed before the recovery work fine, seems like this only affects anything plugged in to my USB ports or my card reader.
     
  9. 2006/06/26
    jay low

    jay low Inactive Thread Starter

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    To update the situation, I ran a BIOS flash (found on HP website). All drivers are up to date (also from HP website). Still not working.
     
  10. 2006/06/26
    mattman

    mattman Inactive Alumni

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    I would boot in Safe Mode, go to Device Manager and uninstall the controllers listed under IDE (ATA) Controllers, USB Controllers and if you think so, the IEEE (firewire) Controllers.

    You have installed the latest drivers so they will all be automatically reinstalled when you reboot.

    Matt
     
  11. 2006/06/26
    jay low

    jay low Inactive Thread Starter

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    thank you for suggestions. however, have failed to produce results.
     
  12. 2006/06/27
    PeteC

    PeteC SuperGeek Staff

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    This is a long shot - your mention of a network drive reminded me of a post I had seen researching your problem. The cause here was that the drive was mapped to the next available drive letter, not to Z as in your case.

    It might be worth removing that network drive temporarily and see if that has any effect on the problem.
     
  13. 2006/06/27
    jay low

    jay low Inactive Thread Starter

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    Removing drive Z did nothing.
     
  14. 2006/06/28
    mattman

    mattman Inactive Alumni

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    Try running chkdsk (Error Checking) on your harddrive.

    There should be diagnostics utilities at the HP website for drives and USB.

    You probably don't have the option to do a repair or reinstall of Windows, so if you look like reformatting, make certain that none of those drives are connected at the time or any other added hardware. Run the install with the "factory" setup.

    Try searching the HP forums
    http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=405
    or asking there.

    Matt
    Edit: Check through the troubleshooting here:
    http://www.usbman.com/
    Edit2: If you have drivers or software installed for those devices or other USB devices such as printers, you may need to uninstall them until you get the problem identified.
     
    Last edited: 2006/06/28

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