Quicktime C++ runtime termination - help appreciated

Hi

I'll start by apologising to the Administrator for any forum faux pas I may have already made. I am a real beginner to here so please bear with me.

I'm currently having problems with my Quicktime terminating with C++ runtime library issues and a message about "The application has requested the runtime to terminate in an unusual way ".

As any beginner would nowadays I googled this problem and it looks like it could be caused by the presence of malware. Though I'm happy to be proven wrong here.

I've downloaded Hijackthis is it appears the tool of choice for checking the state of the system. Can someone please advise what I need to do now to try to get this issue resolved.

Many thanks for this.

Mark

 

I ran into this problem awhile back when you open QT then the error would display then close QT. It seems there is some type of calculation bug in the software that tries to reference some library that is out of range. What I did if possible is remove QT and install the QuickTime Alternative. You can get it as part of the K-lite Mega Codec Pack. Its' QT without the Apple .

 

Hello frostie and welcome to the Board

If Dcrypter's take on this is correct: If this problem ends up being a problem with QT, well and good.

Dcrypter's advice is good, use the QT Alternative - can't stand QT


If not:

Move HijackThis to it's own folder, for example create a folder C:\HijackThis

unzip (double click on zipped folder)

click on the execute

click scan button

click save log and save to the folder you just created

copy resultant .txt file and paste into your next post

In any event, please post back.

Regards - Charles

 

TonyT, thanks for the URL. Dcrypter, thanks for pointing me towards the alternative media players; I'll certainly take a look. Your replies and advice are much appreciated.

Problem is, I actually paid for Quicktime Pro so I could convert video for playback on my ipod. So, ideally I'd like to be able to run Quicktime proper again, else it's money down the drain.

So, charlesvar, I'm taking your advice and posting a copy of my Hijackthis log below...

Logfile of HijackThis v1.99.1
Scan saved at 21:30:43, on 12/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\WINDOWS\SYSTEM32\SPOOLSV.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Cheetah Burner\Cheetah CD Burner\NMSAccess.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHWEBSV.EXE
C:\WINDOWS\Explorer.EXE
C:\PROGRAM FILES\WINDOWS DEFENDER\MSASCUI.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRAM FILES\SKYPE\PHONE\SKYPE.EXE
C:\PROGRA~1\COPERN~1\COPERN~1.EXE
C:\Program Files\PerSono\perstray.exe
C:\Program Files\Ashampoo\Ashampoo UnInstaller Platinum 2\UIWatcher.exe
C:\Program Files\Metacafe\MetacafeAgent.exe
C:\PROGRAM FILES\AVANT BROWSER\AVANT.EXE
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: WSR_IEplug - {4E9CAE1A-545D-48EA-8EEF-4D1DB6695AD3} - C:\Program Files\Sytexis Software\Web Stream Recorder\wsr_ieplug.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - (no file)
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file)
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {83B80A9C-D91A-4F22-8DCF-EA7204039F79} - (no file)
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file)
O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - (no file)
O2 - BHO: (no name) - {BE2ED590-CA49-46B5-8CCE-244FB2E0D1AA} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll (file missing)
O3 - Toolbar: Copernic Desktop Search - {C5F7A735-70F1-477F-8C36-6FF3C736017B} - C:\Program Files\Copernic Desktop Search\CopernicDesktopSearchIntegration974.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\K-Lite Codec Pack\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe "
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe "
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe "
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Skype] "C:\PROGRAM FILES\SKYPE\PHONE\SKYPE.EXE" /nosplash /minimized
O4 - HKCU\..\Run: [Copernic Desktop Search] "C:\PROGRA~1\COPERN~1\COPERN~1.EXE" /tray
O4 - Startup: Installation Monitor.lnk = C:\Program Files\Ashampoo\Ashampoo UnInstaller Platinum 2\UIWatcher.exe
O4 - Startup: MetaCafe.lnk = C:\Program Files\Metacafe\MetacafeAgent.exe
O4 - Global Startup: MetaCafe.lnk = C:\Program Files\Metacafe\MetacafeAgent.exe
O4 - Global Startup: Perstray.lnk = ?
O8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htm
O8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htm
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htm
O8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htm
O8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\npjpi150_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\npjpi150_07.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1126904866250
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1136583472140
O16 - DPF: {6EE39BFC-2FB6-4B69-9D05-CFC10E4F5B3E} (MavenBootInstallerAXControl Class) - http://client.maven.net/client/mavenBootInstaller.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} -
O16 - DPF: {CAFEEFAC-0014-0002-0004-ABCDEFFEDCBA} -
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} -
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} -
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8FDB89E3-3102-4939-BAFA-EE54E2388DCB}: NameServer = 212.104.130.9,212.104.130.65
O18 - Protocol: mavencache - {DB47FDC2-8C38-4413-9C78-D1A68BF24EED} - blank (file missing)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NMSAccess - Unknown owner - C:\Program Files\Cheetah Burner\Cheetah CD Burner\NMSAccess.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe

If you can see anything suspect/rogue/unwanted please let me know and what I best do about it.

Thank you very much for this. I'm really impressed with the speed of responses and the willingness of people to help in this forum.

Cheers, Mark

 

Hi Mark,

Went thru your HJT log. The following broken BHO's can be fixed. Appended to them what they are. Whether this will solve your problem with the runtime error, I don't know.

O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - (no file) "Direct Media Access" module belonging to Sonic or Hewlett-Packard/Veritas DLA (Disk Letter Assignment ) packet writing software


O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file) Robo Form

O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file) "Direct Media Access" module belonging to Sonic or Hewlett-Packard/Veritas DLA (Disk Letter Assignment ) packet writing software

O2 - BHO: (no name) - {83B80A9C-D91A-4F22-8DCF-EA7204039F79} - (no file)

O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file) Possible CoolWebSearch parasite variant Look for msacmx.dll It also might be FlashGet which is mild adware.


O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file) Viewpoint_toolbar - reportedly about to "Plunge Into Adware" -

O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - (no file) Adobe Acrobat

O2 - BHO: (no name) - {BE2ED590-CA49-46B5-8CCE-244FB2E0D1AA} - (no file) WebDir adware variant

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) Microsoft Money

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file) McAfee Virusscan

O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file) FlashGet download manager - the trial bundles Cydoor adware, but when you register the ads disappear

I'm not spotting anything else in the way of malware other then the possible one in bold - look for msacmx.dl in C:\Windows\System32\ folder.

Others will look at this and may see something I don't.

Regards - Charles

 

Charles

Thanks loads for taking a look at this for me. Though time for a dumb question from me ...how do I fix the broken BHO's ?

Also, just out of curiosity, how can you tell so much about the BHO's by just looking ?

Thanks again

Mark

 

Hi Mark,

Run HJT again and fix those items and then run a scan again and post here. "fixing" means they will be deleted, they're useless and some are not disirable.

How to fix: Place a check mark next to those items and only those items, then click the fix button.

Look them up here: http://castlecops.com/CLSID.html or google.

Regards - Charles

 

Charles

You're a star. It appears that cleaning up those BHO's has made all the difference. Quicktime is up and running again without any sign of the C++ runtime issues.

Thanks very much for your help on this one.

Also, thanks for info regards how to read the Hijackthis logs. Very useful.

All much appreciated

Cheers, Mark

 

Hi Mark,

Thanks for posting back the denouement and thank you for the compliment

Regards - Charles