ActiveX Problem

I use IE6 and cannot run a site with ActiveX scripts - even though it is a "Trusted Site "

All controls are set correctly so it is a total mystery.

Bob

 

Hi Bob,

Knowing from your other thread that you're running NIS, there should be (don't know for sure since I've never used it) a "add to trusted site" option in NIS as well, have you tried that?

Regards - Charles

 

EnglishBob--How do you know it is ActiveX scripts that are causing the problem?

Go back to the IE Tools|Internet Options window, highlight Trusted Sites and click Default Level. Set to Low, if not already there. Also when you click the Sites button, is the box "Require Server Authorzation..." unchecked?

Is the problem specific to one site or applicable to many? If one, would you care to give us the URL to test?

 

The problem occurs when using Egg Money Manager. I can get into the site OK but when I try to get the ActiveX script that they call the password safe I get the following error message:

"Looks like the 'password safe', didn't install successfully. This could be because of administrator settings or because you don't have ActiveX enabled on your PC (ActiveX enables us to install the 'password safe' on your PC). "

followed by instructions on how to set the controls.

Network Magic does not have any related security options.

The Require Server Authorzation box was checked and I have un-checked it.

 

EnglishBob--

Do you still have the problem?

 

Yes Jim - still there

btw - NIS is uninstalled. I now have AVG

Bob

 

EnglishBob--I went to http://money-manager.egg-online.co.uk/ which I assume is the site causing the problem. Since I have no interest in accepting the offer made, I really cannot experiment with "password safe ". But I did notice that the site is trying to deposit a slew of cookies (from new.egg and ad.doubleclick). Are you sure you want to do business with this company?
Or have you been able to interact with Egg Money Manager without problems before?
What version of Windows are you running? If WinME or later, you might consider a System Restore.
Or you could contact Egg Money Manager and ask them to help, since they are losing your business.
http://new.egg.com/visitor/0,,3_82205--View_269,00.html

Another possibility is spyware, but suggest you consider the above before we go there.

 

Jim

I have been using this site for a couple of years with no problem. The cookies are the usual ones that one gets from most sites and I run Evidence Eliminator to clean the system most days. Also AdAware and Spybot once a week at least.

Reluctant to do a restore since I am not sure when the problem first started.

I will try their helpline (as a last resort).

Bob

 

Spent an hour on the Egg helpline with a very helpful bloke - except he couldn't solve the problem.

We did establish that no activex program will run (not just egg).

It seems that there must be a registry setting somewhere that is preventing ALL activex progs from running, wherever they come from.

There was a suggestion that NIS might have caused this even though it is uninstalled but - guess what? Their program which removes all traces of their bloatware needs activex to work.

 

Hi Bob,

Try this PCpitstop test of ActiveX.

http://www.pcpitstop.com/testax.asp

Regards - Charles

 

Tried pcpitstop and, as far as I can tell, it says that activex is downloading but not running scripts??

I also ran their full scan and it came up with hundreds of problems (activex and others).

Is it worth paying the money and using it to correct the problems?
Is it safe?

Bob

 

EnglishBob--I have a suspicion the following is much too long, but read as much as you can stand.
It seems you have determined that you have a problem running ActiveX controls in general and not just one(s) from the Egg Money Manager site.
FWIW, PitStop will not allow me to run its test at all. "ActiveX is not supported ". Now this is very correct, since I have "Run ActiveX Controls and Plugins" set at Disable in Internet Sites. However, in Trusted Sites, I have the setting at Enable and PitStop will run, after I put PitStop into Trusted Sites.

Are you sure you did this?
If so, another possible and very simple solution: IE Tools|Internet Options|Advanced tab|under Browsing is the box "Enable third party browser extensions to run" checked? If not, check it and reboot.
If that does not work, here, first, is a simplified explanation of ActiveX.
ActiveX settings in IE's Security tab permit (or do not permit) the downloading and then the running of ActiveX controls that have already been downloaded to your PC by a site you have visited or by a program. Usually you are asked when a site wants to download the control. So, it is a two step process--downloading the ActiveX control and then allowing it to run.
The controls that have been downloaded and installed on your PC are found by clicking IE Tools|Manage Addons. If the line "Show" does not already read "Add ons that have been used by IE" then click the down arrow and change that line accordingly. Now you will see all the Active X controls on your PC and, in the Type column, whether they are Enabled or Disabled. You will also see the name of the Addon and the company responsible in the Name and Publisher columns, respectively.
Do you see any ActiveX controls that are Disabled? Do any look like they may be needed? If you are not sure, tell us which are disabled. Note at the bottom of the window, you can try to Update or Enable an individual ActiveX control if it is Disabled. Or you can click on "Learn more about Add ons" to learn more.
Do any of the Addons mention Egg Money Manager?

You may also see one or more Addons that look suspicious (like from an unknown source). That could be malware and the source of your problems.
----
Had enough? If not, read on.
A very longwinded thread that has lots of ideas
http://groups.google.com/group/micr...419602eb805/651bdb16e890f811#651bdb16e890f811

Hard to comment unless you post the report or at least the parts dealing with ActiveX.

 

EnglishBob--One thing bothers me. You have said that ActiveX does not work on any site. And yet I am almost sure that PitStop requires ActiveX to run.
Maybe we are barking up the wrong tree.

 

Hi Jim,

The main site does, but not that page. You wouldn't be able to test it if you had no access to the page's tests if ActiveX was disabled or broken.

Bob's answer to me in this thread http://www.windowsbbs.com/showthread.php?t=54388&page=2 post #19 and 20 was There are no add-ons running in IE when I asked him to disable IE's add ons.

Regards - Charles

 

charlesvar--Good grief. Two threads. Oh well.
When I go to pcpitstop.com and try to run the full test (not the ActiveX test but http://www.pcpitstop.com/pcpitstop/noscript.asp ) in my Internet Sites (where "Run ActiveX controls..." is set at Disable) I am told

"PC Pitstop utility did not load
NOTE: If you are using Windows XP Service Pack 2, look at the top of this page and see if the yellow Information Bar is displaying a message about PC Pitstop. If so, click the Information Bar and select "Install ActiveX Control ".

We were unable to install the PC Pitstop utility. Here are the most common causes and solutions to the problem. For more information, see our troubleshooting page or ask for help on our forums (free; separate registration required).

Security certificate: You may have answered NO when you were presented with the security certificate. You must accept the certificate so that PC Pitstop can diagnose problems on your PC.
Internet Explorer security settings: Your IE security may be set so that you cannot accept ActiveX controls. IE's default security settings ask if you want to accept controls, rather than blocking them. To restore the defaults in Internet Explorer, follow these instructions.
Web proxy issues: A web proxy or other "web accelerator" may have an old copy of our utility in its cache. If possible, disable any proxy settings in IE (Tools | Internet Options | Connections | Lan Settings) and clear your cache (Tools | Internet Options | General | Delete Files). If your ISP requires a proxy connection, try visiting in a few hours to give the proxy time to load the most recent version of the utility.
Old or incomplete PC Pitstop utility: You have an earlier version of the PCPitStop utility, or one that is not installed correctly. You will need to delete the control and reinstall it. See the frequently asked questions section for instructions.
Try rebooting: Sometimes, the tried and true reboot will set everything right. Reboot your PC, then browse back to the test page and try loading the utility again.
Incorrect Version
The version of the PCPitstop ActiveX control that is installed is not the most recent, but we were unable to install a more recent version. (The current version is ? but you now have version ? installed). This is often due to an old file being stuck in either your browser's cache or in the cache of a proxy server. To empty your browser cache in IE6: select Tools, Internet Options, Delete Files. Also try removing your existing ActiveX control: Tools, Internet Options, Settings, View Objects. Remove the "PCPitstop Utility" if it is there.

For more help, see our troubleshooting page for possible problems and solutions, or post a message a message on our forums (free; separate registration required).

Load Timed Out
It has taken more than two minutes to download the PC Pitstop utility. This indicates some type of problem with the connection; it usually takes no more than a minute to download the utility, even on a slow dialup connnection. See our troubleshooting page for possible problems and solutions, or post a message a message on our forums (free; separate registration required).

Internet Explorer required
This browser does not appear to be Internet Explorer or a compatible one based on IE, such as Maxthon, MyIE2, or SlimBrowser. The PC Pitstop test utility requires ActiveX technology, so you must use an ActiveX-enabled browser for the testing process. Once you have completed testing you can use other browsers such as Netscape, Opera, or Mozilla/Firefox to view your results. "

As mentioned, I also cannot run the ActiveX test without allowing ActiveX controls to run.

 

Since its scripting thats not working on your system:

Microsoft Windows Script Downloads http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

The following are instructions from the KAV forum on how to uninstall Norton, and one line:

http://forum.kaspersky.com/index.php?showtopic=5233

I think there is a great possibility that what did the damage was your uninstall of NIS.

Regards - Charles

 

Hi Guys,

This is getting confusing...

I have succesfully downloaded pcpitstop and run a scan (which showed hundreds of problems - many in activex plugins).

When I try to run the test on http://www.pcpitstop.com/testax.asp then I get the bar at the top to install the control - then "run" after which - nothing.

The relevant answer from the page is: "If you see a blank space, ActiveX is probably working properly, but not scripting. Check your security settings for scripting. ". I have checked and they seem OK.

I have d/l scripting from msdn but it has not cured the problem.

btw.. If I set pcpitstop as a "Trusted Site" the only difference is that I don't get the bar at the top - it just runs.

Bob

 

Hi Bob,

Try the repair of IE from here http://www.theeldergeek.com/repair_ie6.htm

Regards - Charles

 

Hi Bob,

Steve just put up a MS site to check/diagnose ActiveX/Scripting http://www.windowsbbs.com/showthread.php?t=54756

Regrds - Charles

 

EnglishBob--

Whoops, I missed that. So it is not (necessarily) an ActiveX problem.
I see you downloaded the scripting program (appropriate to your version of Windows) from the link provided by charlesvar. I assume you also installed the program. With scripting installed and putting the Egg Money Manager site into Trusted Sites (the Default settings for which allow scripting to run), things should work.
But if not, then charlesvar's next suggestion--to repair IE--is probably the best step.

P.S. I also see that the PCPitStop recommendations for scripting settings in fact do not show you any. They show only ActiveX settings. But, as mentioned, putting a URL into Trusted Sites (and setting Trusted Sites Default Level to Low) should take care of that.