Can't send attachment

Outlet Express problem:

For most uses my Outlet Express is working fine. I rarely send anything by attachment, although I have used attachments occasionally. Today I attempted to send an attachment and as soon as I started Outlet Express crashed. As soon as I click "file attachment" Outlet Express crashes, or better put simply "closes" without a message or other sign of a problem. Re-starting computer doesn't help. I am using Win XP service pack 2.
I can put pictures into an e-mail and send them to myself without a problem.

 

Oromocto--I have not seen this problem so have no experience fixing it.
You could consider some of the suggestions here
http://www.microsoft.com/windows/ie/community/columns/filecorruption.mspx
You could also repair/reinstall OE per the two procedures here
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
Of course, see if Method 1 has fixed the problem before trying Method 2.
If you use method 2, it is probably best to backup your OE files.
http://support.microsoft.com/support/kb/articles/270/6/70.ASP

 

Thanks Welshjim for the links. I will pursue the offerings tomarrow. It is time to go out to dinner now. I have time to spell out additional information. The file in question is a PDF file and my computer told me that it was approx 9.5 MB in size. (Inside my servers 10MB limit.) I took it to my wife's computer and it went out OK but came back with a statement that it was rejected by my server as being over the limit.

So I won't be able to send out that lunker. I will try to send out a smaller file and get back to you later. Thanks again.

 

Oromocto--Well, sending an attachment that big could cause problems. Perhaps even a crash. So do try sending a smaller attachment and see if the problem goes away.
Are you aware that messages can be split by OE for cases where size is a problem? I think this applies to attachments, but have not tried it. OE Tools|Accounts|highlight the account|Properties|Advanced tab|look under Sending. What is sent will be reassembled at the receiving end.
There are several third party file-splitting programs, such as
http://www.dekabyte.com/filesplitter/
Or you can zip (compress) the attachment and send it compressed. The recipient, of course, must be able to unzip.
And there are services such as YouSendIt.
http://beta.yousendit.com/

 

Lots of good information here, thanks. I have printed it out.

As it turns out size is not the problem in this case. It dies, shuts down improperly, within about 3 or 4 seconds after it hit "attachment:. I don't even get to say where the infrmation for the attachment is located.

Others have advised me to reinstall win.xp. I don't want to be thought of as a chicken but I won't risk doing that to fix "attachment" which I rarely use and if need be can send it out over my wife's computer.

You have been very helpful though in providing some useful links. Thanks

 

Oromocto--Have you tried the ideas in my first post?
Another possibility is that your Antivirus program is scanning outgoing email and causing the crash. Try turning that feature off.

 

Welshjim: I turned off Norton but that didn't help. However, I think that you can help me with procedure no 2 by "theeldergreek. "

I set about setting up the condituions to use "IF you are having problems only with Outlook Express 6, proceed as follows ".

I backed up my registry and followed the instructions carefully.

When I tried to download OE6 I was told that I had a newer version installed so the download would not proceed.

I am confused.

The procedure said nothing about re-booting after setting the "isinstalled" to "0"

Also, since OE6 is part of IE6, it would seem to me that both would be needed to be put to "0" plus a possible reboot??

I hope that I have explained this well enough. If not I will try to do better while answering your queries.

Now I remember that something did happen that involved Norton. It was strange and I don't remember all of it.
I was in the proccess of using PDFredirect when I got a message that Norton was blocking a file :C:\Program Files\PDFredirect\jpeg4exp.dll It was labled a suspect security risk:Spyware.WinSpy

I was led by the dose through a virus check of the above file plus some others and nothing showed up.
PdfDirect continued to work normally and I forgot about it excepet to run a full virus check later and it showed up nothing.

It could be that Norton has a file blocked that Outlet Express needs. I will have to think on that one.

One more newly learned bit of information: While visiting a web page I used the "send page" to my wife. It uses my Outlet Express "attachment" means and it was sent without a problem. Yet when I attempt to use an attachment" from my own Outlet Express window it turns itself off.

 

Oromocto--Did you try Method 1 in
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm ?
That is simpler.
Concerning Method 2, a reboot never hurts after making a change in the Registry. Then go back into the Registry to see it the change was effected.
I understand that you run WinXP SP2. That link for IE/OE provided in
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
seems to be for XP SP1. I wonder if that is the problem. I am not aware that there is a download for IE/OE 6 for WinXP SP2.
Have you been going to Windows Update to get the latest updates for OE (and IE)? That seems to be the way MS wants you to get improvements to the OE version that shipped with XP SP2.
If that does not work, then do also set IE's "IsInstalled" to 0 as well. And a reboot never hurts.
There is an outside chance that you have some malware on your PC. You might want to try the procedure here

http://www.windowsbbs.com/showthread.php?t=37074

 

Welshjim: I use "hijackthis" occasionally.
I will follow your advice and see if I can download a replacement for OE6. It will be a couple of days before I get a block of time for it. I would not want to rush the procedure. Thanks for your help.

 

Welshjim: I just went through a long procedure.

In answer to one of your previous questions--Yes I went through procedure 1.
In procedure 2, I went through it again and this time put both IE and OE to "0 "
rebooted and checked that they were still set to "0 ". Windows even said that IE6 was gone and did I want to remove my settings. I said "No ", not knowing what I was getting into.

I could not find a download for IE6 service pack 2. Attempting to download a fresh copy of IE6 SP1 resulted in the same failure and a similar message as before. "A newer version is installed on your computer and the download will be stopped etc ".

There does not seem to be a way to override the newer versions of IE6.

 

Oromocto--I am sorry to hear things have not been fixed. I presume you have visited Windows Updates and installed what is offered and that the problem sending attachments still exists.
The last easy thing I can think of is to run a System Restore from a date prior to May 5 which I understand is before the problem started. (Or, if the Norton flag on WinSpy occurred earlier and Norton actually removed something, then go back to a Restore Point prior to that. I understand that this was a false positive by Norton and they have since changed their mind about jpeg4exp.dll .)
If that does not help, I seem to remember that you can install only parts of WinXP SP2 from your WinXP SP2 CD. Do not boot from the CD, but put it in the CD-ROM drive after your PC is running. See if you are offered a choice to pick and choose what to install. All you really want is Internet Explorer (which contains Outlook Express as well.) At some point you may see a Custom button, click it. Of if you can Search the CD for ie6setup.exe try that. If you find it, click on it.
If, however, you wind up with a DOS screen, you should exit.
And then you will have to consider a repair of Windows itself. http://www.michaelstevenstech.com/XPrepairinstall.htm
P.S. There is no "IE6 service pack 2 ". Even with WinXP SP2, IE6 still is at SP1.
If someone has a better suggestion, I hope they will chime in.

 

OK here is the scoop:

Welshim/PeteC:

These last posts have been very useful. I value good information almost more than this dumb computer-which can be replaced and probably will as soon as Vista is in and debugged.

The System Restore would not work. Norton usually does. I used it successfully a few weeks ago. However Norton would only go back to the 7th and I need 4th or 5th.
I should have thought of going back before I was reminded.

The event viewers Application and System shows many errors and warnings.
However my system is working fine except for this little "attachment glitch ".
Maybe I am toying with the edge of an iceberg.
Anyway,my path is now clear. I followed PeteCs advice and set about uninstalling SP2. A box opened up and listed (too many to count) programs, downloads and changes that could (probably) be affected if I continue uninstalling SP2- Boy these computers are good at keeping records. I think that the first really good robot should be given the task of keeping their owners records.

I have 140GB of hard drive (My first computer in the spring of 96 was 6GB and I thought that was enormous. That means that I have so much stuff that I may as well do a complete XP reinstall as delete XP2.
You guys are great. Thank you for the help. Something else might be lurking in the shadows waiting for me. In which case I will be back. "I'll Be Back" Now where have I heard that before.

 

Here is a probable trivual finding:
In the help area of OE - "About" there is a list of OE files. The list shows the complete path of the file.
One of the files listed <csapi3t1> path is listed as "unknown ". That seems strange to me. My thoughts are: why would OE not know the path of one of its own files?

 

Thanks Pete. My spell checker works fine too. Oh well, back to the drawing board.

 

My latest attempt to use OE (attachment) resulted in OE crashing with the following error report. I can't make anything out of it, maybe someone else can? MS Error message follows:

The following information about your process will be reported:
Exception Information
Code: Oxc0000005 Flags: OxOOOOOOOO
;Record: OxOOOOOOOOOOOOOOOO Address: Ox0000000075a7a6ae

System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E CPU Version: 00000F29 CPU Feature Code: BFEBFBFF !CPU A1D Feature Code: OOD2E824

Module 1
msimn_exe
Image Base: OxO1000000 Image Size: OxOOOOOOOO Checksum: Ox000ldeld Time Stamp: Ox41107bOe Version Information
The following files will be included in this error report: s7-
C:\DOCUME~1\Donald\LOCALS~1\Temp\fdd5_appcompat.txt

 

Oromocto--

Tell us the one that is logged right after sending an OE message with attachment that causes the PC to crash.
I cannot tell you anything about that error message you report (other than that OE is involved). Is that an Event Viewer error message? Or perhaps rather an Error Reporting message when the crash occurred? Those latter messages are pretty hard for most people to understand. Event Viewer messages usually are easier to understand and often offer some advice on what needs fixing.

Based on one of your statements, I now wonder when the last time was that your cleaned out your cache. That is Temporary Internet Files, etc. The easiest (though not the most complete) way is IE Tools|Internet Options|General tab|Delete Files. Also have you compacted your OE files lately? Close your internet connection, then click OE File|Folder|Compact all Files.

But we may be grasping at straws, and the time for a repair or reinstall of Windows XP SP2 is approaching.

It sounds like you did not go through with uninstalling SP2. As PeteC has mentioned, this is available only if your PC originally shipped with SP1 and you installed SP2 as an update. If that option is available to you (and it sounds like it is), it is easier than a full reinstallation of Windows XP, itself.
Of course you will then have to reinstall SP2, which is usually easily accomplished from Windows Update, but takes quite some time to download if you do not have broadband access to the Internet. (If download speed is a problem, you can order a CD with SP2 for about $5 from MS.
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx )
And you will have to reinstall all the Windows Updates that have been offered since the SP2 CD was made.
But you will have to do all that, anyway, if you reinstall WindowsXP since I understand your WinXP CD is for SP1.
Remember to back up you personal data when you uninstall/reinstall SP2 or reinstall WindowsXP. You may be lucky and not need it, but better safe than sorry.
Good luck. Keep us informed.

EDIT--PeteC posted while I was still typing.

 

Welshjim: I clean out things on a regular bases.
My SP2 is available for uninstall.
So, I will do it.
"Hang onto your hat, this is going to be a rocky Ride"