1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

movies not playable [Dump data]

Discussion in 'Windows XP' started by merlinone, 2006/05/05.

  1. 2006/05/05
    merlinone

    merlinone Inactive Thread Starter

    Joined:
    2004/01/17
    Messages:
    103
    Likes Received:
    0
    I have a Windows XP, Gateway laptop computer with a dvd drive. Everytime I insert a dvd and click play the computer will show a blue screen and then it would restart. I have tried it in both the Dvd player and windows media player but they show the same results. How can i resolve this problem? thanks for any help.
     
    Last edited: 2006/05/06
    merlinone,
    #1
  2. 2006/05/06
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    We need some details off that blue screen in order to diagnose the problem ....

    Right Click My Computer > Properties > Advanced tab > Startup and Recovery > Settings and under System failure uncheck 'Automatically Restart' and OK out.

    Your computer will now stop at the blue screen and will need to be manually restarted.

    Induce a blue screen by trying to play a DVD and post the Stop message plus any file that is referred to on that screen.

    On restart look in Event Viewer ....

    Right click My Computer > Manage > Event Viewer > Application and System.

    In one or the other there may be an error timed when the computer blue screened and flagged with a white cross on a red ground. Double click on it to open and on the icon below the up/down arrows to copy to clipboard. Paste into a post here.
     
    PeteC,
    #2


  3. to hide this advert.

  4. 2006/05/07
    merlinone

    merlinone Inactive Thread Starter

    Joined:
    2004/01/17
    Messages:
    103
    Likes Received:
    0
    The message on the blue screen was this:
    STOP:0x0000008E(0xE0000001,0xF09CC925,0xEF7FA450,0x00000000)

    This was the message posted in the event viewer:
    Event Type: Error
    Event Source: ialm
    Event Category: None
    Event ID: 108
    Date: 5/7/2006
    Time: 5:07:32 PM
    User: N/A
    Computer: XENIA
    Description:
    The driver ialmrnt5 for the display device \Device\Video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 03 00 4a 00 ......J.
    0008: 00 00 00 00 6c 00 04 c0 ....l..À
    0010: 00 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
     
    merlinone,
    #3
  5. 2006/05/07
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Your computer would appear to have an Intel onboard graphics chip. I suggest you reinstall the graphics driver - probably available for download from Gateway.
     
    PeteC,
    #4
  6. 2006/05/07
    merlinone

    merlinone Inactive Thread Starter

    Joined:
    2004/01/17
    Messages:
    103
    Likes Received:
    0
    i reinistalled the driver but that did not work. It goes in a blue screen and says this:
    STOP: 0x000000EA(0xFF09BDA8,0xFFAED4C0,0xF99C0CB4,0x00000001)

    Everytime the computer starts it says that it recovered from a serious error.

    This error shows up in the event viewer:
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 5/7/2006
    Time: 6:51:01 PM
    User: N/A
    Computer: XENIA
    Description:
    Error code 100000ea, parameter1 ff09bda8, parameter2 ffaed4c0, parameter3 f99c0cb4, parameter4 00000001.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 65 100000e
    0020: 61 20 20 50 61 72 61 6d a Param
    0028: 65 74 65 72 73 20 66 66 eters ff
    0030: 30 39 62 64 61 38 2c 20 09bda8,
    0038: 66 66 61 65 64 34 63 30 ffaed4c0
    0040: 2c 20 66 39 39 63 30 63 , f99c0c
    0048: 62 34 2c 20 30 30 30 30 b4, 0000
    0050: 30 30 30 31 0001
     
    merlinone,
    #5
  7. 2006/05/08
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    Error code 100000ea relates to ....
    Try the Workaround outlined in this MS KB article ....

    Error message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER

    If reducing the hardware acceleration has no effect it is a driver problem or possibly hardware.

    If the problem persists go to this thread and follow the instructions for posting Memory Dump Data....

    http://www.windowsbbs.com/showthread.php?t=33471
     
    PeteC,
    #6
  8. 2006/05/11
    merlinone

    merlinone Inactive Thread Starter

    Joined:
    2004/01/17
    Messages:
    103
    Likes Received:
    0
    First one did not work. This is the debuglog:

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.6.0003.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS Personal
    Debug session time: Mon Apr 17 09:07:07.000 2006 (GMT-5)
    System Uptime: not available
    Process Uptime: 0 days 0:00:08.000
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    .......................................................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (b40.ae8): Access violation - code c0000005 (first/second chance not available)
    eax=00000000 ebx=00000000 ecx=015a00fc edx=00000000 esi=015bbb70 edi=015a4e88
    eip=005474a4 esp=0013ec64 ebp=0013ed44 iopl=0 nv up ei pl zr na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
    *** WARNING: Unable to verify checksum for AcroRd32.exe
    *** ERROR: Module load completed but symbols could not be loaded for AcroRd32.exe
    AcroRd32+0x1474a4:
    005474a4 8b00 mov eax,[eax] ds:0023:00000000=????????
    0:000> !analyze -v;r;kv;lmtn;.logclose;q
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    ***** OS symbols are WRONG. Please fix symbols to do analysis.

    *** WARNING: Unable to verify checksum for EWH32.api
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for EWH32.api -
     
    merlinone,
    #7
  9. 2006/05/12
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
    Messages:
    28,896
    Likes Received:
    389
    That log is beyond me :(

    Have patience - we have a poster who can advise on dump logs.
     
    PeteC,
    #8

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...