AVG prevents outbound email in Outlook Express

AVG and outlook express.

Hello,
I have just joined this forum to see if I could solve this type of problem on a flatmate's computer. She has just installed AVG and it won't let her receive any incoming mails unless she disables her plugins. She can send mails no problem. The only problem is the incoming ones. I have been back and forth with emails to the technical support, I have sent numerous log files from an assortment of programmes they have sent and so far no luck. I am not as good at computers as you guys so could someone advise me what to do?
Do I uninstall AVG and just opt for another anti virus programme?
Do I persist in trying to solve the problem and waste more time?
If you have done all this already sorry!!!
Thanks
Therese

 

Thank you for your reply and help with the thread. I'm afraid I get tangled up a bit every now and again!!!
I had tried those things before and to no avail really but recently I seem to have hit onto something else that seems to be working. Unfortunately I didn't have time up until now but hopefully with the long weekend .... Thanks again
Therese