DVD-ROM drive will not work!

Hey guys, I am having a serious problem regarding my DVD-ROM drive, it just doesn't work! It has not worked for some time, however, I really didn't care as I didn't use it often. I have a CD-RW/CD-ROM drive as well, which I now have to use to read all of my discs, and it works fine for everything but, of course, DVDs. I now have been trying to look into why the DVD ROM drive is not working and can't figure it out.

Here is the drive's info:

SAMSUNG DVD-ROM SD-612

Device Type: DVD/CD-ROM drive
Manufacturer: (Standard CD-ROM drives)
Location: Location 0 (0)

The device status is: Working Properly

I am using XP SP2 on a Dell PC

Also, I have tried to use the troubleshooter and update the driver and nothing seems to work. Whenever I enter a disc and try to open the D: drive, which is where this DVD-ROM is assigned, I get the "Please Insert a disk" message. Which shows something is not communicating properly.

Hopefully someone can help me out, this is getting really frustrating. Thank you in advance!

-Justin

 

Also check the master/slave settings while u have the computer open.

JC

 

Well first, thank you for the great responses! I am a little overwhelmed at the task at hand, but I think I can manage it. Do you have any reference material you could direct me to? I have never had to open the cpu to mess with an actual drive, I have upgraded memory, thats about it. Also, I am not sure have to check the master/slave settings???

The one thing I did do in regards to troubleshooting the DVD-ROM drive, I tried to uninstall and then reboot windows, and it did not work. It reloaded the driver but still does not recognize a disc, oh well, I guess it is on to the more in depth trouble shooting.

I do have a laptop so I can take this cpu apart and stay online if someone could help me through this process. I would greatly appreciate any help in conquering this next task of taking the cpu apart and adjusting the drive itself.

Thanks!!!!!!

Justin

 

Also, I would like to add....For some reason, I believe this problem began happening when I deleted Easy CD creator which came with my Dell cpu. Perhaps this had a hand in messing up the drive, or maybe I deleted somethign critical??

Is there any way for me to checK?

Thanks,
Justin

 

For master/slave settings visit this site:

http://support.packardbell.com/uk/i...msung_sd612B&pi=platform_eMove_iWork#Settings

You need to set one as master and the other drive as slave

As for the easycd creator, idont think it has anything to do with it.

Hope this helps

JC

 

If you think the problem is due to removing Easy CD. Try using this:
http://au.wrs.yahoo.com/_ylt=A9FJqF...k0/EXP=1144388296/**http://aspi.radified.com/

You can also try unistalling the IDE Controller in Device Manager.

Matt
PS: I hope you removed Easy CD by unistalling it using the program's uninstaller or through Control Panel -> Add/Remove Programs and not just deleting the program's files.

 

It isnt easycd creator. The DVD drive is part of windows, not some third-party software.

JC

 

Well I have yet to actualy take the computer apart, for some reason I think I did something really stupid a few years back and deleted some crucial files.

One thing that I know I deleted was something that is required to launch search companion. I can not use the Windows "Search" feature since deleting some file. Whenever I attempt to search it says "A file is missing that is required to launch search companion ". However, this is off topic, back to on topic....

If I hapened to delete a crucial file from Adaptec or Windows that is required to use the DVD-ROM drive how can I go about getting it back? I am inclined to load Adaptec back on my computer, but it is only for Windows 95-WindowsME, and I currently run XP so it is not compatible. Should I try to reload windows to fix my problems?

I would like to try to exhaust all other options before taking computer apart.

Thanks!

Justin