how do i get rid of msn internet access

please someone,how do i get rid of it. it sits on my desktop and will not delete.cant find it in add/remove,cant find it anywhere. even tried msn to get rid of it,couldnt access it.

this is an older computer that has been down for almost a year that i got running and on line (with bellsouth dial-up) and i really dont want msn(its dial-up too). dont know who put it on (my son-in-law gave it to 2 friends to work on).

ill be back it says that its missing a file carbon~\\ccw32.vxd (whatever that is). but right now im trying to get the anti s and updates (windows updates and it took 45mins but they all took)

thanks

 

tony t it isnt listed in add/remove in fact it is a set up you click on it and it goes into set-up. it is nowhere in the computer but on the desktop and i can not delete or move it(i was going to put it on my documents,just to get rid of it)

i have bellsouth dial-up and certainly dont need another dial-up guess i could move it off to a corner but it most annoying.

 

jan roberts--I am wondering if two issues are involved here.
Re MSN internet access--If I understand you correctly, this is an installation file that you have never used to install the program. I cannot imagine why it will not let you delete (like drag and drop into the Recycle Bin). But perhaps you can do so from Safe Mode or by using a program such as Move on Boot
http://www.snapfiles.com/get/moveonboot.html
Re ccw32.vxd--This seems to be a driver probably associated with a program called Carbon Copy. You could try uninstalling the program and then it will no longer seek the missing file. Or if you want to use the program, you can download a copy of ccw32.vdx from www.driverguide.com and put in the Carbon Copy
http://forum.zonelabs.org/zonelabs/board/message?board.id=Antivirus&message.id=5953#M5953

 

welshjim tried deleting msn internet access in safe mode no go. i tried dragging and right clicking (and there is no delete listed) on dragging it had the international sign for no. so i am going to try moveonboot.wish me luck,

as for the carbon copy add/remove said that it had already been removed and the name just got left.

tonyt this computers o/s is windows 98se and i cant find administrators rights i looked in help and cant find anything

i am the computer in question(ray) and im going to snapfiles and get that moveoboot and see what happens. ill be back either on ray (whose on bellsouth dialup) or on hal (whose on cable)

im back and moveonboot says that i need the source file,i tried putting name in but no go again. help i went to msn to see if i can get help from them. i tried calling one of the people who was "workinf on it for my son-in-law" guess, what phones disconnected. im afraid to set it up it might mess up my bellsouth dial-up and i tried to find out when it was got.cant do it properties takes me to the internet connection with bellsouth as my default. you figure. looks to me as if msn would be. help help help

 

tony t it will not delete in safe mode either.

right clicking on the icon and clicking properties brings up exactly what you get when you right click on the ie and click on its proerties.

got in touch with miscrosoft support they gave me toll free to msn customer support, they connected me with microsoft and they told me that windows 98 se was no longer supported.

i was wondering if i uninstalled or dropped the ie down to a 5. would that get rid of it. what do you think?

 

TonyT--Fascinating!! Good find.
I only had Win98FE, so never was faced with the problem.

 

tony t thanks for answering. i am stuck with the icon on my desktop. it is msn internet access (their dial-up provider) and as long as i dont get a bill,i guess i can live with the icon way up on the upper right corner.

 

wasnt listed on c and did the thing (removing from desktop) took the explorer off didnt bother the butterfly at all.

so we are going to have 2 ways to get on dial-up (if it works). no all that icon does is "guide you through the process to create your account and connect you to the internet" back to the corner it goes.

thanks for trying to help

 

I had the same problem on an old laptop and was just now able to get rid of the icon. As you found out, this isn't a file under c:\windows\desktop. It is a ghost file created from registry settings.

Check in your registry under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Desktop\NameSpace.

Look under the keys here that have a name or value the same as the icon name or MSN Internet Access. Backup that portion of your registry first then delete the entire subkey under NameSpace. The icon should disappear.

 

hey lostuser, youre answering a lot of my posts. and thank you,as for the machine in question it is taking a break(with its little butterfly) because of lack of space.
i ve favorited your reply so when i bring him back out and feel brave enough to go into the registry,ill know how to do it. thanks

jan

 

Welcome.

Funny thing is I was just looking for a solution to the same problem and finally found an answer after searching through google. I saw that you may not have gotten a full answer so I joined the board and posted.

Then I couldn't help browsing around. There is not much left unanswered on this board (at least from my brief browsings). The staff here look like they have good experience.

Anyway, thanks. I'll probably check around here on and off and probably have some questions of my own.

Lost