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IPCONFIG will not renew IP

Discussion in 'Windows XP' started by oowee, 2006/01/08.

  1. 2006/01/08
    oowee

    oowee Inactive Thread Starter

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    Working on my sister's computer. Believe my niece and a little friend messed it up. I had to repair Win XP Pro and that went fine. Brought the computer back to my place and hooked it up to my network. It still will not connect to the interent. I've uninstalled/installed the NIC and XP found the driver. Nothing changed. I went to the command prompt and tried to renew/release, etc in the IPCONFIG and still nothing. Device manager says the card is working fine and the green light is showing.

    Just to try and get it going, I put in my cable internet access cd hoping it would reset whatever and I could get in on the net. It cannot connect.

    What should I do next??? :confused:
     
    oowee,
    #1
  2. 2006/01/08
    skeet6961

    skeet6961 Inactive

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    is it using dhcp? if not, renew won't help.

    uninstall the card from devman or add/rem hardware. once done, power down and pull the card. then power up and shutdown. reinstall the card. now setup network w/ dhcp
     
    skeet6961,
    #2


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  4. 2006/01/08
    Welshjim

    Welshjim Inactive

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    oowee--What happens if you go to Control Panel|Network Connections|right click on the connection you want to use and choose Repair?
     
    Welshjim,
    #3
  5. 2006/01/08
    oowee

    oowee Inactive Thread Starter

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    It instantly says that IP cannot be repaired when I try to do that through network connections.

    I'm gonna try the earlier suggestion and see how that goes. I've pulled out the NIC so and booted. Next I'll try installing and see how that goes.
     
    oowee,
    #4
  6. 2006/01/08
    oowee

    oowee Inactive Thread Starter

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    Removing the NIC and rebooting did not work.

    Going through the network connections says that "the IP address could not be renewed and the DNS resolver cache cannot be purged and it could not refresh all DHCP addresses "
     
    oowee,
    #5
  7. 2006/01/08
    skeet6961

    skeet6961 Inactive

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    name the names. what machine make/model, what nic make/model, what router make/model

    did u do the HW remove in control panel first? or did u just pull the nic and reboot? two entirely different things ;) ... there are specific reasons i mentioned the order exactly as i did
     
    skeet6961,
    #6
  8. 2006/01/09
    TonyT

    TonyT SuperGeek Staff

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    Repairing XP, as in booting with an xp install cd, will NOT remove spyware and the files that spyware-malware puts on the comp. Many malware now hose the network connections. Suggest scanning computer w/ HijackThis and post the scan log here.
    http://www.spywareinfo.com/~merijn/downloads.html
     
    TonyT,
    #7
  9. 2006/01/09
    oowee

    oowee Inactive Thread Starter

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    I removed the NIC with the remove hardware, then shut down and pulled out the card. Then I rebooted. It's a Compaq 833mhz, Realtek NIC, and Linksys router. I took the router out of the configuration as well and had the same results.

    I will give the HijackThis a shot this afternoon and retype the results on here.
     
    Last edited: 2006/01/09
    oowee,
    #8
  10. 2006/01/09
    TonyT

    TonyT SuperGeek Staff

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    HijackThis have a feature to save the scan log which can be copy+paste.
    Where in VA are you?
     
    TonyT,
    #9
  11. 2006/01/09
    oowee

    oowee Inactive Thread Starter

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    Okay, thanks for the suggestion!! I'll post back what it comes up with.

    I'm down in Roanoke.

    :D
     
    oowee,
    #10
  12. 2006/01/09
    skeet6961

    skeet6961 Inactive

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    good deal. u may wanna search here or google on 'repair xp ip stack' and u'll find some solutions to the IP end if that's the issue. there's a netsh command that does this but it escapes me. someone else here might have it tho.


    brain went in gear. command is:

    netsh int ip reset [ log_file_name]
     
    Last edited: 2006/01/09
    skeet6961,
    #11
  13. 2006/01/09
    oowee

    oowee Inactive Thread Starter

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    Came home during lunch to give HijackThis a shot. Here's what it came up with:

    Logfile of HijackThis v1.99.1
    Scan saved at 2:46:30 PM, on 1/9/2006
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\pctspk.exe
    C:\My Download Files\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=3c00&s=consumer&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink.net/partner/more/msie/button/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink.net/partner/more/msie/button/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cox.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by Cox High Speed Internet
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: BrowserHelper Class - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\System32\StopzillaBHO.dll
    O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
    O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
    O9 - Extra button: (no name) - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: AV Live - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
    O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
    O9 - Extra button: SEARCH - {0B5F1910-F111-11d2-BB9E-00C05F7956B1} - http://www001.upp.so-net.ne:3128@DF...F809JOW4WJ2304LFD0SF9FSD0A2T4LD.BIZ/find.html (file missing)
    O9 - Extra button: ANTIVIRUS - {0B5F1910-F111-11d2-BB9E-00C05F7956B2} - http://www001.upp.so-net.ne:3128@DF...OW4WJ2304LFD0SF9FSD0A2T4LD.BIZ/antivirus.html (file missing)
    O9 - Extra button: ENTERTAINMENT - {0B5F1910-F111-11d2-BB9E-00C05F7956B3} - http://www001.upp.so-net.ne:3128@DF...DF809JOW4WJ2304LFD0SF9FSD0A2T4LD.BIZ/ggo.html (file missing)
    O9 - Extra button: SECURITY - {0B5F1910-F111-11d2-BB9E-00C05F7956B4} - http://www001.upp.so-net.ne:3128@DF...09JOW4WJ2304LFD0SF9FSD0A2T4LD.BIZ/warning.htm (file missing)
    O9 - Extra button: SEARCH - {0B5F1910-F111-11d2-BB9E-00C05F7956B5} - http://www001.upp.so-net.ne:3128@DF...OW4WJ2304LFD0SF9FSD0A2T4LD.BIZ/topsearch.html (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120710721901
    O16 - DPF: {99802379-7362-40E2-9D28-8A3B9AF880B7} - http://hotsearchbar.com/toolbar2/winhot32.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup144.cab
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

    I'm gonna go ahead and tell it to fix the problems.

    I'll also try the other suggestion if this doesn't do anything!!! Thank you again so everything so far and I'll post back.
     
    oowee,
    #12
  14. 2006/01/09
    Welshjim

    Welshjim Inactive

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    oowee--If malware is the problem perhaps your Winsock has become corrupt. You might get help using LSP Fix after removing the malware.
    http://www.cexx.org/lspfix.htm
     
    Welshjim,
    #13
  15. 2006/01/09
    oowee

    oowee Inactive Thread Starter

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    Bummer, the Winsock fix didn't work either. Well, hmmm, guess I'll save her important stuff like pics, files, etc and anything else she wants then wipe the hard drive.

    :(
     
    oowee,
    #14
  16. 2006/01/09
    TonyT

    TonyT SuperGeek Staff

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    First, turn OFF System Restore by rt clicking My Computer/select properties/ sts restore tab

    Next, use HijackThis to FIX:

    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.searchv.com/search.html
    O9 - Extra button: SEARCH - {0B5F1910-F111-11d2-BB9E-00C05F7956B1} - http://www001.upp.so-net.ne:3128@DF8...9Z/find.html (file missing)
    O9 - Extra button: ANTIVIRUS - {0B5F1910-F111-11d2-BB9E-00C05F7956B2} - http://www001.upp.so-net.ne:3128@DF8...antivirus.html (file missing)
    O9 - Extra button: ENTERTAINMENT - {0B5F1910-F111-11d2-BB9E-00C05F7956B3} - http://www001.upp.so-net.ne:3128@DF8...49Z/ggo.html (file missing)
    O9 - Extra button: SECURITY - {0B5F1910-F111-11d2-BB9E-00C05F7956B4} - http://www001.upp.so-net.ne:3128@DF8...5A/warning.htm (file missing)
    O9 - Extra button: SEARCH - {0B5F1910-F111-11d2-BB9E-00C05F7956B5} - http://www001.upp.so-net.ne:3128@DF8...topsearch.html (file missing)
    O16 - DPF: {99802379-7362-40E2-9D28-8A3B9AF880B7} - http://hotsearchbar.com/toolbar2/winhot32.cab
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download...basetup144.cab

    next:
    delete ALL folders & files in c/windows/temp
    delete ALL folders & files in c/docs & settings/username/local settings/temp
    delete temp internet files for each user
    delete ALL files in c/windows/prefetch

    next:
    run antivirus and any anti spyware apps like adaware and spybot search&destroy

    next
    reboot & if network joy & no issues then re-enable system restore.

    Chances are there will still be undetected malware on this computer because you will not be able to update the av and antispyware apps. However,. you CAN install adaware and spybot on another comp, update it and then burn the c/program files/adaware and c/program files/spybot dirs to a cdr and copy them to the other comp & they will run fine without having to install them.
     
    Last edited: 2006/01/09
    TonyT,
    #15
  17. 2006/01/10
    oowee

    oowee Inactive Thread Starter

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    okay, i will give that a whirl. i am thankful for the help you've given me up to this point!!!!

    i'll let you know how it goes. :D
     
    oowee,
    #16

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