green light always on floppy disk

new old computer (compaq 5465 presario) having problem with it shuting down,it doesnt want to. it will sit there with the windows will shut down forever so you have to push the button. ok im slow,but i finally noticed that the green light is always on (floppy disk light) could that be the reason that it doesnt complete the shut down because it thinks the floppy is working??

can i go to device manager and disable it and see if that helps or do i have to open and physically disconnect it?

 

Do you have an antivirus program running? If so, it may be trying to scan the floppy drive on shutdown, there's no disk in the drive but it never gives up trying.

If that's the case, disabling the floppy scanning in the antivirus program's Options may solve the problem.

 

If you've just built the machine or replaced the floppy drive then it could be that a ribbon cable plug is round the wrong way.

 

miz and mctavish sorry i havent got back but i have been checking out everything i can think of including getting in touch with hp they suggested the ribbon cable and also the clock in the bios? (thats for you mctavish) and miz the machine has mcafee office that i cannot remove i get box saying that an application is running that needs to be reinstalled for me to uninstall,reboot and install. ctrl-alt-del shows following
Sccenter
lkernel
Knlwrap
em_exe
instantaccess
Molmon
systray i have no idea what any of these things (except systray)

help

 

i tried disabling the floppy from device manager green light still stays on i dont think it works. i have a friend who might help go into the tower and check the cable ribbon and which its a generic maybe install a floppy from another compaq.

thanks for all the help you are very good

 

I do not like the sound of that. I would say that it is malicious software.

I have also come across Instantaccess, it could well be the reason for the failure to shutdown.

I would definitely stop both of those programs running and if molmon cannot be identified, I would stop that as well.

Jan, update and run your antispyware programs. If you cannot disable or remove those programs put a post in the Security forum.

Matt

 

to all of you that have helped me,thank you very much

i think that i am going to go into the tower and disconnect that floppy and see if that helps. but first im going try something else.

spoke to hp and they said take the clock out of mother board for 5min then put back and see if that helps with the light. they said that the clock looks like a nickle,hope thats true. if that dont work, out comes the floppy.

 

mattman re the molmon i should have wore my glasses its motmon and i think a compaq thingie, its motive assistant but i think that i want to remove it if i can find it or how to do it

 

I would not disable it or worry too much. They say that that filename can be used by some spyware or adware programs. It will be picked up by your antispyware program if it is not legitimate. Being a Compaq computer it should be legitimate. If you were to disable it (note: disable it, not delete it) you may find the computer will not function correctly...you will then need to get "fast and qualified technical support from the manufacturer"
Better leave it alone unless your antispyware or antivirus says otherwise.

Matt