illustrator install interrupted

i'm trying to install another version of my adobe illustrator, but in my attempts, the installer quits and says it was interrupted and could not complete installation.

previously, when uninstalling, the i received the same error and the program wouldn't uninstall either. i then manually uninstalled it and used other uninstall programs to completely uninstall it. Still, i get the same error.

does anyone have any idea what could be the problem. i've tried multiple copies of the same version, but i get the same error, so i'm pretty sure it's on my end.

any ideas?
thanks,
ogre

 

Install Interrupted

Hi,
might be some backgroud application interrrupt it ?! have you remove / restrict write access to program files folder ?! is their any antivirus ?! have you proper privillege to install software !?



Regards

 

I have norton antivirus and it says i don't currently have any issues. also, i install programs often, so I believe i have full access to the program files folder. i'm not sure what other program could cause the interruption. i've never had that problem with any of the other adobe programs or any program actually.

any other ideas?
thanks
ogre

 

unfortunately, still nothing.

do you think i will hafta backup my comp and reformat to get rid of this? i just can't imagine what could be causing the install wizard to be "interrupted." like i said, i've tried two different versions and same problem. i just dont know.

ogre

 

no i haven't tried that out yet. i'll hafta register and then see if anyone can gimme a hand. thanks for the link.

ogre

 

i can't seem to get any help over at the adobe forums. any other ideas for me to test or should i just reformat my hard drive to settle this?

thanks
o

 

thanks for the link. i tried those steps, but still get the error. i've searched my computer for anything with the word "illustrator" in it, and i come up blank. i've searched my registry for illustrator and there's nothing there. the windows cleanup utility doesn't list illustrator as being on my computer, yet i still get the error or cs2 says it's still on my system. i don't get it.

thanks,
ogre

 

I ended up just reformatting and it works fine. i really don't know what happened, but everything is ok now. thought i'd just give you an update and thank you for the help.

thanks again
ogre