Messenger 7.5 problems

Hi guys,

Back again, this time with the MSN Messenger 7.5 to pick your brains because mine now has already a hole so many times it was picked...

Windows XP Pro, SP2, fully updated, no viruses, no spyware, no adware, P IV, 3 Gb, AC97 Sound fully updated with latest drivers, Zone Alarm, Mcafee.

I had Windows Messenger 4. Removed (following Microsoft guidance, registry clean) and installed MSN 7.5. Web cam, Creative GoPlus fully installed with latest drives works fine. Problem:

MSN before could not see the cam although the cam works fine with its original software. After fiddling here and there, MSN suddenly saw the cam. Great but then, no sound. The Video/Sound setup in MSN is OK, the microphone is working fine, I can record and hear my voice in the speakers. However MSN does not send any sound. Video is OK. All settings for the sound seem to be OK.

Also I set full permissions in the Zone Alarm for MSN, trustworth fellow, I think...

After 3 days of battle I decided to call for help. MSN was fully uninstalled and reinstalled 3 times in the meantime. Bought a new microphone as well. Help!...

 

I know i had a problem with Teamspeak and got it working by going to Settings, Control Panel, Sounds & Audio Devices....on the Vol tab click on the Advanced button....then check to see if the checkbox for Mic is selected, if so then uncheck and ok. If it is unchecked the check it and try.....been a while since i did this so cannot remember which way round it is but there are only checked and unchecked so not long to try it out.

Even though you are referring to sound via the cam i think the principal of how the sound for both works are the same way...at least i think it does.

 

Thanks Zycan,

No, the microphone settings are OK, as I said, it works perfectly locally and it is not muted. It is not a web cam mike. It is a normal mike connected to the mike jacket in the motherboard...

Cheers!

 

does this cam have it's own audio source? if so, does it work w/ that?

 

MSN Messenger Web Cam problem - no audio

I have a bit of a problem, and it's frustrating me no end. I have a desktop computer Win XP Home SP2, Athlon 3200 processor with 1gb ram, Trend Micro Pc-Cillin Internet security, all updates installed, no spyware, viruses etc and MSN Messenger 7.5. Also have a Logitec Home webcam about a year old. Trying to have video conversations with family over the holidays, and I can send sound, can send and receive video, but CANNOT receive sound.

Mic works fine, speakers test fine, mute is not set, but the speaker indicator beside the image of the person I'm talking to has the red slash through it and no way to get rid of it.

Now for the really frustrating part... Also have a laptop running Win 2000; Latest version of MSN Messenger for Win 2000 installed, all updates etc, new webcam - Creative Web Cam Live; just purchased last week. Works beautifully - no problems sending or receiving either sound or images. I swapped cams and it still works the same - no audio received on the desktop; everything hunky dory on the laptop.

I have a D-Link router with which I network the two systems together wirelessly for the laptop. I did firmware update for the router and everything seems to check out fine. But I still have no sound from the other end of the conversation.

This is starting to send me around the bend! Can anyone help?

 

what is designated as sound source in messenger?

 

The only option is the speakers attached to my sound card. In this case, SB Audigy Audio [DF00].

 

hmmmm ... i don't know the creative cam but .. IF it's got sound, u SHOULD use that and not the SB as source. eg - just switch it to the cam and u'r done.

if it does have sound and u've no switch option, check u'r devman for a error on the cam sound

i'd also note that i didn't read u'r part of the thread and was orig replying to the OP. u SHOULD create a new thread if u've a diff setup etc ... it's ok to dupe a thread if the prob is the same and u've got a diff setup etc. eg - many may do as i did and not read this thread cuz they think it's solved etc.

 

The camera has a mic, but does not have speakers of it's own. The cam for the Desktop system is a Logitec.

My intention was to have started a new thread, but didn't seem to see that option here.

 

If you're using a router you need to have the Universal Plug and Play service running if it's a UPnP enabled router. This is not the same thing as the Plug and Play that detects devices on your computer.

apeferreira, do you have a router?

Meli, this is one possibility for you. The service may be enabled on one computer but not the other.

To check it, click start>run and type services.msc. In the window that opens find the Universal Plug and Play service (not just Plug and Play). If it's disabled, double click on it and a window will open and where it says startup type, set it to automatic, then start the service manually and see if MSN works. If not, reboot and try MSN again.

To start a new thread, there's a button at the top left of any of the forum pages that contain the list of topics in the forum. For example, click on the windows xp forum and look just to the upper left of the list of topics. This will start a new thread in the windows xp forum. If you wanted to start a new thread in the networking forum, click on the networking forum on the BBS home page and the same button will be there also.

 

Thanks for the info for starting new threads, Zander. I'll use it next time.

I did have UPnP activated, but it made no difference. Maybe I'll just have to use the laptop for any video conversations.

In order to activate UPnP, SSDP also has to be enabled. This causes many of the icons in the task bar to disappear (not just hide because of inactivity), and in some cases gives no access to these utilities, so I had to disable this service. (I contacted MS support for resolution of this issue and it is a known issue apparently.) I did have it enabled long enough to test out the video connection, but no dice.

There must be something that is causing all of this. Other people have video conversations all the time using WinXP. It's the pitts that I can not.

 

scratch edit - i read wrong

if u'r issue is one of red x on the OTHER person's end, they may have their mic muted. that's their issue.

 

Sorry, skeet, mic on the other end is not muted. Problem seems to be on my desktop's end, not theirs. I was on the sending end while I was away during the Holidays, using the laptop; my hubby at home using the desktop could not hear me. When I got back home I experimented from desktop computer with conversations to both son and daughter who both know to look for muted mics on their end. No go, still no audio, or ability to have audio on the desktop computer's end.

I have noticed that when having a video conversation on the laptop, when clicking the video conversation button in MSN Messenger, the audio button is also depressed. When doing the same thing using the desktop computer, only the video button can be used - the audio button will not engage.

Thanks for trying.

Something else occurred to me - would PC-cillin Internet Security be blocking the reception of audio? Seems like a stretch, but I'm willing to consider anything at this point.

 

i doubt the AV would do anything here.

in any event, SB is fairly straight forward. i'm thinking a duplex issue but ... i've not seen a sound card in recent years that couldnt do full duplex.

1) uninstall u'r CAM entirely.
2) uninstall u'r SB entirely.
3) get the lastest/greatest for both and install

i'd maybe think of vanilla startup to test. eg - kill off everything running in startup and test. then move on to putting stuff back 1 x 1 w/ reboot & test. mike lin's startup control panel can help ya here but there's msconfig and other progs too.

 

Skeet, I've already uninstalled and re-installed the cam with the latest drivers, but I haven't done so with the sound card. That I will do over the next couple of days and let you know how I make out.

Thanks again for the suggestions and help.

 

sounds good

 

Hi, I'm back to let you know how I solved the problem.

Problem #1 - in video conversation in MSN Messenger - video is fine, but audio not being received on my end; audio and video fine on the other end of the conversation.

I went to the Microsoft support self support page and searched the usenet for help. Others had the same problem and the solution was posted here:
http://support.microsoft.com/newsgr...&p=1&tid=3435615b-7ac6-46e4-ad43-77874c653438

The solution involved a registry edit, which was simple and worked beautifully. I can now carry on both video and audio conversation at the same time with both ends of the conversation enjoying sound! What a relief to have it working properly now!

Problem #2 (discovered in the quest to find a solution to problem #1) - the initial advice I found was to uninstall MSN Messenger and then download and install the latest version. Unfortunately I kept getting an error #1612, which said that it was not possible to uninstall the program. I could not install over the file already on my system, could not repair (option in Control Panel Add/Remove programs). I was tearing my hair out.

I found the solution on the same usenet list after I posted my problem. The solution is to download the Windows Installer Clean Up Utility, run it, then delete the entries pertaining to MSN Messenger. Then download and install the most current version of the program.

It worked perfectly, and now I am running perfectly (or as well as possible ) and enjoying video conversations with my friends and family.

I am posting these results so hopefully anyone else who has the problems I did will be able to fix them as I did.

Thanks for the opportunity!

 

That's what this BBS is all about. Thanks for posting the solutions to your problems. More than likely somebody will benefit from them in the future.