Cant run IE or Firefox after Charter security suite removed.

My sons computer was booting very slowly and while using sysinternals process explorer I found the culprit (I thought). It was a DLL that was still running from the charter internet security suite (which I had deleted and replaced with Webroot spysweeper and trend micros PC cillin). Thru some manipulating (killing processes, etc) I got the security suite folder deleted (was no option in add remove programs as I had uninstalled).

Now when opening IE I get the "this page cannot be displayed" for all websites and Firefox just shows a blank page.

I can connect to MSN and online games such as everquest patch and run fine.

Ive done the "repair" option of XP and no go. I couldnt reinstall because of the message "newer version of XP exists" (read the post on how to create a slipstream CD and may try that if all else fails).

Any tips? I dont mind doing a full wipe and reinstall its just a PC for gaming for my son.

Thanks in advance!

Brad

 

Hello Brad,

You can try using System Restore and go back to just before the uninstall of the security suite, I'm assuming that wasn't more than a few days ago.

That will give you a chance to have a go at the uninstall again along with the use of a registry cleaner to go after leftovers.

RegSeeker: http://www.hoverdesk.net/freeware.htm

Should also do file searches after the uninstall.

If there wasn't an uninstall entry in Add/Remove, you can also try re installing, to get the uninstall program back into the suite's folder. Did you look for such originally in the software's folder?

Regards - Charles

EDIT: Forgot to add, if you're going to use RegSeeker, then run it initially, before doing anything, this is to establish a "base line" on the restored XP - it'll make it easier to spot the Charter entries.

 

Being its my sons computer and just had games on it I found some posts here and scraped it clean.

Working fine now!

Thanks for the reply.