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Printer software conflict

Discussion in 'Windows XP' started by Seamus Halford, 2005/12/28.

  1. 2005/12/28
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    When installing software from cd for Epson picturemate 100 photoprinter, the
    Windows add hardware wizard window appears with the message - " error in
    installing Epson 100, this hardware may not work properly, press finish to
    exit this wizard." When I click on finish the window disappears for a second
    and reappears. At the same time a baloon appears at bottom of screen - "found
    new hardware, Epson 100 photoprinter "I can't get rid of either message ,no
    matter how many times I try they immediately reappear. I have uninstalled and
    reinstalled the software with the same results. The Epson software installs
    ok and runs ok but the above messages appear and remain on screen no matter
    what I do.
    Any solution would be appreciated.
     
    Seamus Halford,
    #1
  2. 2005/12/28
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Do the instruction memtion NOT hooking up the printer till prompted? If so, have you done it this way?
     
    Steve R Jones,
    #2


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  4. 2005/12/28
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    Yes. I am following printed instructions exactly.
     
    Seamus Halford,
    #3
  5. 2005/12/28
    r.leale Lifetime Subscription

    r.leale Well-Known Member

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    Something odd there Seamus. Windows cannot announce that it has found new hardware - Epson printer unless you have already plugged in the printer. Disconnect the printer completely before installing the software.

    Roger
     
    r.leale,
    #4
  6. 2005/12/28
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    R.Leale

    The sequence of events are,(per epson installations instructions)
    Insert and run Epson installation cd,
    When prompted, connect usb and power on printer,
    When printer is connected as instructed, the trouble begins- Windows new hardware wizard runs at same time as cd installation.
    At that point Windows message "there is a problem etc. and baloon appears - "found new hardware- Epson photomate 100 "
    Then everything freezes, - cannot close wizard or baloon, both of which remain on even after reboot???
     
    Seamus Halford,
    #5
  7. 2005/12/28
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Insert and run Epson installation cd,
    When prompted, connect usb and power on printer,


    Does it mention Cancelling the Windows install function?
     
    Steve R Jones,
    #6
  8. 2005/12/28
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    No.
     
    Seamus Halford,
    #7
  9. 2005/12/28
    rsinfo

    rsinfo SuperGeek Alumni

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    Seamus,

    Just a stupid question - are you logged in as Administrator ?
     
    rsinfo,
    #8
  10. 2005/12/29
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    Yes.
     
    Seamus Halford,
    #9
  11. 2005/12/29
    skeet6961

    skeet6961 Inactive

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    lose the Cd and go to espon.com ... dload the latest driver setup


    other things:

    1) eliminate everything in startup to ensure a clean environment before setup - google mike lin startup control panel maybe for help here
    2) create a new admin level account - so that's clean - and install from there
    3) basic diags - like check disk 'fix auto'
    4) use devicemanager to kill all usb stuff. reboot and let win re-install them
     
    skeet6961,
    #10
  12. 2005/12/29
    rsinfo

    rsinfo SuperGeek Alumni

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    Try copying the CD onto hard disk and then installing from there. Have you disabled your anti virus as some of them can trash some updations.
     
    rsinfo,
    #11
  13. 2005/12/29
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    Thanks guys but still no luck. Epson software now running perfectly but as long as the printer is powered on the "found new hardware " baloon appears and stays on , also the Found New Hardware Wizard window opens and stays on with message - "There was a problem installing this hardware - Epson Picturemate 100 - an error occured during the installation of this device - the system cannot find the file specified "
     
    Seamus Halford,
    #12
  14. 2005/12/29
    rsinfo

    rsinfo SuperGeek Alumni

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    What do you mean by Epson software running perfectly ? Is the printer working or not ?
     
    rsinfo,
    #13
  15. 2005/12/30
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    Yes, printer is running ok but when it's powered on the baloon message and Windows new hardware window appear and cannot be closed. When the printer is powered off they disappear.Power on they reappear.
     
    Seamus Halford,
    #14
  16. 2005/12/30
    rsinfo

    rsinfo SuperGeek Alumni

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    I have seen such problems in the past - 99% from USB printers. It seems that the printer & Windows do not like the particular USB port. It may seem strange but yes it happens.

    Can you unplug the printer, uninstall the drivers, reboot the system, reinstall drivers and plug the printer into a different USB port?

    Let's know what happens.
     
    rsinfo,
    #15
  17. 2005/12/30
    Zykan

    Zykan Inactive

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    Go to...

    Start/Settings/Printers & Faxes.

    Right-Click on your printer and select Properties.

    Click Ports tab.

    If your printer is the only device (no other printers) and its using USB then select the checkbox for the USB port and deselect any others...LPT is normally selected so make sure this is not selected.

    If you have another printer and that uses Parellel then leave the LPT checkbox selected and make sure the one you are referring to is selected for the USB checkbox.
     
    Zykan,
    #16
  18. 2005/12/30
    rsinfo

    rsinfo SuperGeek Alumni

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    But zykan, he can print. Your solution would have been right if he was able to install the drivers and NOT print.
     
    rsinfo,
    #17
  19. 2005/12/30
    Seamus Halford

    Seamus Halford Inactive Thread Starter

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    rsinfo
    Problem solved! Disconnected from usb at front of tower ,reconnected at rere , uninstalled and reinstalled printer software as suggested - all is well.
    Many many thanks.
     
    Seamus Halford,
    #18
  20. 2005/12/30
    rsinfo

    rsinfo SuperGeek Alumni

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    Well another USB goof up solved, but anyone out there has any idea why it happens ? Makes life miserable for all of us.
     
    rsinfo,
    #19

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