Found Bugs but need help

I have a system that takes about 10 minutes to load once it is turned on. This happened all of a sudden and no new programs or hardware had been added. I ran McAfee & HouseCall but found nothing so I ran eTrust and it found 4 infected files. 2 were deleted but the other two were not. I went into were they were supposed to be using SafeMode but could not find the files. I checked to make sure that I was able to view hidden files and still nothing.

The files were in my windows/system32 folder and are an .exe file infected with Win32.BettInet.BL. After the first two were deleted the my computer now allows me to at least log on after 10 minutes, something that had taken as long as 15 minutes with multiple restarts.

My computer also locks up very easlly. I have run the latest spybot and adaware programs and I am currently clean and still having issues.

Here is todays logs for Highjackthis and starter. I need some help, i'm ready to throw this thing out the window.

Logfile of HijackThis v1.99.1
Scan saved at 9:58:46 AM, on 11/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\kenbrz.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
C:\WINDOWS\system32\S3tray2.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\iTunes\iTunesHelper.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Documents and Settings\Jim\My Documents\Spyware\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe "
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe "
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [hnwkzul] C:\WINDOWS\system32\kenbrz.exe r
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE "
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {20359788-0CE3-4AEC-BA27-2B36B4E2E301} - https://www.opinionsquare.com/globalconfig/ngc_activex.cab
O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://di.imgag.com/imgag/cp/install/AxCtp.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/FileSharing/en/filesharingctrl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1131590084265
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/PhtPkMSN.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
O16 - DPF: {DB0474CC-8EF6-47FC-905B-23FC58A70817} (RegPropsCtrl Class) - http://download.verizon.net/sfp/Cabs/hst/webinstall/HstWebInstall.cab
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe


-- STARTER --
Item,Value,Section
"A Verizon App ",C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE, "Registry - Machine Run "
"Adobe Reader Speed Launch.lnk ", "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe ", "Startup - All Users "
ALUAlert, "C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe ", "Registry - Def User Run "
CHotkey,mHotkey.exe, "Registry - Machine Run "
ctfmon.exe,C:\WINDOWS\system32\ctfmon.exe, "Registry - User Run "
"H/PC Connection Agent "," " "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" " ", "Registry - User Run "
hnwkzul, "C:\WINDOWS\system32\kenbrz.exe r ", "Registry - Machine Run "
"HPDJ Taskbar Utility ",C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe, "Registry - Machine Run "
iTunesHelper," " "C:\Program Files\iTunes\iTunesHelper.exe" " ", "Registry - Machine Run "
LWBMOUSE, "C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE ", "Registry - Machine Run "
MCAgentExe,c:\PROGRA~1\mcafee.com\agent\mcagent.exe, "Registry - Machine Run "
MCUpdateExe,C:\PROGRA~1\mcafee.com\agent\McUpdate.exe, "Registry - Machine Run "
"Motive SmartBridge ",C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe, "Registry - Machine Run "
MPFExe,C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe, "Registry - Machine Run "
"PowerReg Scheduler.exe ", "C:\Documents and Settings\Jim\Start Menu\Programs\Startup\PowerReg Scheduler.exe ", "Startup - Current User "
"QuickTime Task "," " "C:\Program Files\QuickTime\qttask.exe" " -atboottime ", "Registry - Machine Run "
S3TRAY2,S3tray2.exe, "Registry - Machine Run "
TkBellExe," " "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" " -osboot ", "Registry - Machine Run "
UserFaultCheck, "%systemroot%\system32\dumprep 0 -u ", "Registry - Machine Run "
"VirusScan Online "," " "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe" " ", "Registry - Machine Run "
VSOCheckTask," " "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" " /checktask ", "Registry - Machine Run "

 

Hi Jim,

You may want to print this out or save it to text for access in safe mode.

Please download ewido security suite it is a free version of the program.

1. Install ewido security suite
2. When installing, under "Additional Options" uncheck..
   • Install background guard
   • Install scan via context menu
3. Launch ewido, there should be an icon on your desktop, double-click it.
4. The program will now open to the main screen.
5. When you run ewido for the first time, you will get a warning "Database could not be found! ". Click OK. We will fix this in a moment.
   
6. You will need to update ewido to the latest definition files.
   • On the left hand side of the main screen click update.
   • Then click on Start Update.
7. The update will start and a progress bar will show the updates being installed.
   (the status bar at the bottom will display ( "Update successful ")
8. Exit ewido. DO NOT scan yet.

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Please download this file: Nailfix Utility
Save it to your desktop.
DO NOT run it yet.

Download dsrfix.zip
Save it to your desktop.

• Unzip dsrfix.zip and extract it to your desktop.
• This will create a new folder on your desktop named dsrfix.
• Do Not open that folder yet.

Please download APT and unzip the contents to a new folder on your desktop.

• Open the folder you just created and click on apt.exe and search in the window for C:\WINDOWS\system32\kenbrz.exe.
• Open your C:\Windows\system32 folder and search for kenbrz.exe.
  Don't delete it yet, just leave the system32 folder open so you can see the bad file. (you may need to show hidden files and folders)
• In APT again, Select C:\WINDOWS\system32\kenbrz.exe and Click Kill3
  
• Then immediately delete kenbrz.exe from your system32 folder.

Close APT.

Next, please reboot your computer in SafeMode by doing the following:

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, start tapping press F8 key.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.

Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish ".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Now open ewido and do a scan of your system.

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• You will be prompted to clean the first infection.
• Select "Perform action on all infections ", then proceed.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

Now scan with HJT and place a checkmark next to each of the following items if present:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [hnwkzul] C:\WINDOWS\system32\kenbrz.exe r

Close all open windows except for HJT, then click the Fix Checked button. Close HJT.

Now open the folder dsrfix on your desktop.

• Double-Click on dsrfix.bat
• A window will pop up briefly then close, this is normal.

Open My Computer, right click Local Disk C: and select properties, then disk cleanup. Check all boxes except 'compress old files' and click OK. Wait for disk cleanup to complete.

Finally, restart your computer back into Normal Mode and please post a new HJT log, as well as the ewido report log from the Ewido scan.

 

My not happen

I will give this a try if I can every get back in again. Yesterday morning the computer when if finially made it to the desktop, the screen went blank and then came up no signal. I rebooted with the same effect. Now I can get the power to go on, but no green light and no sounds of the computer trying to read the hard drive heard. I think it died before I could fix it.

 

OUCH! Sorry to hear that Jim.

First thought with the no signal would be video card. Possibly a bad power supply since there's no other activity though.

 

last ditch effort

Since this thing has died and does not appear to be getting power to the hard drive or the HD died altogether.....how can I go about retrieving files from this dead HD? Is it even possible and if so, how costly will it be?

 

If you have another computer, you can put the HD in it as a slave. If it isn't dead, you should be able to access the files. If it still has no activity, try putting it in the freezer for about 20 min and try again (seriously).

Is anything getting power? Do you have any way to test the power supply output? Radio shack (or Circuit City maybe ) has a PS tester for about $10.

 

fixing the problem

I am getting a new computer and I will try to set the old HD up as a slave. Never heard of the freezer though, but will give it a try if I have too. I get power at least to the fan but I don't heard the HD running like I used to when it booted up.

Should I/we move this to a different posting location?

 

It is Alive

I'm a die hard....and as such every few hours I give it one last try to boot up in hopes of getting my files off the HD in a last ditch effort. This morning out of the blue, the thing kicked over and took me as far as the user screan to select my name. It's at this point the "no signal" comes on and the system reboots.

I'm still trying

 

Have a feeling it may be the video card. Try tapping F8 when you boot and select safe mode to see if it will get to logon.