password popup

We have laptops, XP SP2 with all the latest patches running McAfee 8i with the latest dat, including spyware.

When MSN Messenger is open and the user opens outlook XP, a popup appears asking for username, password and domain. Outlook never does open. If you exit out of MSN Messenger, outlook opens fine.

Have anyone ever heard of something like this happening?

 

Outlook (part of Microsoft Office) or Outlook Express (user mail client that comes with Internet Explorer)?

 

It is outlook, from Office Pro.

 

I should also add that under Tools--Option-other, msn is not checked.

 

Sorry I don't have a good answer for you but what happens if you do activate MSN Messenger in Outlook and then under the options button, update to make sure Outlook has the version it wants?

After that and if you don't want it active with Outlook, turning it off might stop the nonsense; another case of a M$ feature responding nicely to being toggled on then off.

 

We will give that a try. Unfortunately, we are a laptop college with 600 laptops with the same image on them. I did speak to McAfee and they are sure it is not a virus.

Thanks

 

is this within a domain setup? if so, is there any group policies regarding mesesenger service?

 

There is no domain policy. This just started happening on Monday. Nothing has changed on the server, no updates, no patches. It is a random popup. It doesn't occur every time. The only thing we can relate it to, is MSN Messenger has to be open. We close MSN Messenger and no one ever sees it.

 

there was a recent update to msn messenger. perhaps that's it? maybe a firewall sees a 'new' version and objects?

don't have much detail here tho. i'd suspect that there IS something on the domain security policy. just a guess tho.

 

It appears to be an issue with MSN Messenger 7.5. If we uninstall 7.5 and install 7.0 everything works fine.

 

i'd check the security tab in 7.5 and maybe uncheck all to start if u'r lookin to solve 7.5 but there are other options in there as well that 'auto' stuff that probably shouldn't be 'autoed'

there are settings for 'temp storage' that may trigger a permissions issue that could bring up a logon dialog.

another shot in the dark guess = i'd be curious if u choose to logon locally and not the domain - what happens?

 

Sue,

I don't know if you've posted on the McAfee forums, but the gang there have helped out a lot of people.

http://forums.mcafeehelp.com/index.php

 

Thanks, I actually spoke to a McAfee tech. We went through all the logs and they don't feel it is McAfee.

I am not so sure it is a Messenger problem either. I had a laptop brought to the help desk with the problem that didn't even have messenger installed.

 

I suggested the forums because a few experts are better than one. But it sounds like you've eliminated that as an issue.

 

shot in the dark = turn on auditing for logons. fail the pop up and check the logs

 

Exchange server event viewer shows a few failures about the same time.

event id 537
an unexpected error occured during logon.