Error 1006

Troops.
I need some help. I installed a modem. The system reported the modem installation was successfull. When I then tried to log into my ISP I received an error message saying I had to reconfigure the system for something was already being used. It then stated that Error 1006 was encountered. Are there any suggestions as to what is wrong or can tell me how to straighten out this problem.

David Favin

 

Hi David,
(We are talking about a dial-up modem, not broadband? If you have more questions, please include the details of the modem)
I suggest you go to Modems in Control Manager. Highlight and remove any that are listed. Reboot and see if Windows detects and installs it, otherwise go back to Modems and run the Modem wizard (Add Button). If it is an internal modem do not try to connect to the internet before rebooting and going to Modems > Properties and checking that it is listed as being on COM 3 or Com 4 (reboot until it does). Use Diagnostics tab -> More Info button to check it has good communication. (External modems should run on COM 1 or 2).

Matt

 

Matt:

The computer in question is my brother's. The modem is working through a dial-up (no DSL) I am using my computer to try and get an answer to the problem. When I go to Control Panel->Modems (Diagnostics) I see my computer's internal modem is using Com 2. It is working just fine. You state an internal modem should be on Com3 or Com4. Why is this and how do I change the Com port assignment .... if necessary? Why is my modem working just fine if it is on a wrong Com port?

David

 

David, internal modems run on a "virtual" COM port. Check how many physical COM ports your computer has. I would say it has one (I have mostly installed on computers that have two physical COM ports).

When the modem is identified by Windows and installs the drivers it only has the physical COM port/s to run the modem on. It needs to be rebooted so that it can make the virtual COM port and change the modem to that.

If the computer you are working on only has one physical COM port, yes, it may also run the modem on COM 2 as your's does.

The main thing is not to try and connect to the internet until it has changed to the virtual COM port or it will get "stuck" on the physical COM port and wont be able to communicate with the server.

Matt

 

David Favin

One word of Friendly advice from past BAD Experience

If your Modem is working properly ( which I read as it is ) I would NOT try to change ANYTHING.

Microsoft Windows is and always has been a Do what works OS. And what works is not always what it is supposed to be. Sometimes the COMBINATION of Hardware and Software do set things up differently.

BillyBob

 

Matt: This getting informative. Now first with regard to my computer. My computer has two serial ports. I went into the ROM BIOS and found that COM2 is DISABLED. My modem is using COM2. So I would like to straighten this out. How do I enable COM2 and move the modem to COM3. Can this be done without reinstalling the modem? Right now everything is working just ginger peachy.

Now to my brothers problem. the modem in question is a US ROBOTICS 56 K internal mode. I think it is a SPORTSTER. I went into his ROM BIOS and one could only enable or disable all COM ports. It was enabled and I tried setting it to disable. No help with regard to the 1006 problem. I really do not know how many COM ports he has. He has a previously installed modem also listed in the modem Device TABLE. Should all modems be removed and the dirver for the current modem be reinstalled?

David Favin

 

Then WHY do you want to take a chance of messing it up ?

BillyBob

 

Billy Bob:

(Love that name)
I know just what you mean...If'n it ain't busted don't fix it. BUT, I sure would like to know what in the hell is going on .

First of all having the modem on COM2 means the 2nd serial port on my computer is not available for some use.

Acually I would like to use it for "emptying" my pocket reminder for back up purposes.Right now I do this by disconecting a labeler I have on COM1 and doing the job through that port. Since I have that second port available I think I should make life a little easier and be able to use it.

Yeah, I'm afraid to just go ahead and do it for I would like to know the following: If I could assign COM3 to the modem and then go into the ROM BIOS and enable COM2 I would have the best of both worlds. But I do not know, at the moment, how to assign the modem to COM3. So I am asking those that have been down this road: Can this be done and if so how do I make the port assignment?

David Favin

 

David Favin

OK. I do see a valid reason as to why you would like to make changes.

But I will in no way attempt to advise you on how to do it as I never had an Internal Modem.

And it may require a lot of Trial & error work.

BillyBob

 

Managing COM Ports

I would boot into Safe Mode and remove all modems listed in Device Manager then shut down. Move the modem to a different PCI slot. Start up into the Bios and make sure PnP is disabled, save and exit the Bios. Reload the drivers once the modem is recognized. There have been known IRQ conflicts with Win98.

How to Troubleshoot Modem Problems in Windows 98/98 Second Edition

 

There's some good advice there. Whiskeyman's method looks excellent, the change of PCI slots should make Windows reinstall everything fresh. You have a good set of drivers running now, you need to tell Windows to reinstall those same ones. Make a note of the name and version if you can, before removing them. My system has several very close versions of my modem drivers (I have installed a few because the original CD drivers were !@#$. The best set run at 50333 bps, the ones that I have installed at the moment only run at 45333 bps so I have to find the good set again. Check for updated drivers and have them ready, just in case Windows can't identify the best ones to install and you find several very close versions in the list... or rerun the drivers CD program if you find any problems.

As I said, don't try to connect before it changes to the new COM port.

I wonder if COM 2 has been disabled for a reason? I would find it a learning exercise to get it all running, you may not. Further back down the line it may have a dependency on the motherboard drivers and further back still, how the serial ports are set by the BIOS. I hope you don't strike problems when you re-enable COM 2 (as I always say to myself "you won't know if you don't try ", but if there is any reason to think that your system may be "flakey ", I would heed BillyBob's words).

Matt

 

Whiskeyman, Matt, Billy Bob:

I really appreciate the interest youse guys have shown in dealing with my problems. However something occurred to me regarding my switching my modem over to COM3 and thereby get to use COM2. If you will remember I went into my ROM BIOS and found that COM2 was disabled. This is not an accident. I remember now that COM1 and COM3 have the same IRQs. The same applies to COM2 and COM4. Therefore I cannot move my modem over to COM3. Nor can I ENABLE COM2 and assign the modem on COM4. Plainly and simply, in my setup, the COM2 port on the motherboard cannot be used when there has been a modem installed. (Some great minds went into the design of this motherboard!) So, Billy Bob you were absolutely right. If it ain't busted don't fix it.

I intend to take the Whiskeyman's advise and use it on my brother's computer i.e. the one experiencing the Error 1006. This will have to wait for the weekend. Thanks again for your inputs. They are good and instructive too.

David Favin

 

David Favin

Thanks for the followup.

Glad to read that you did some further checking and got things straightened out.

BillyBob

 

Matt, Whiskeyman and Billy Bob(Love thatname):

Gentlemen, your advice was sound all the way. I had time yesterday totake care of my brother's computervely simple job to straighten things out.
1. First I removed all modems fromthe computer's Device manager listing.
2. I shut down the computer and physically removed the modem from its slot
3. I then turned the computer on and checkedthe Device Manager to make sure there was no modem listed.
4. I installed the modem in its slot and turned the computer on.
5. In this case it found the modem as a new device and installed it with PnP.
I did not have to use a floppy for the installation.
6. I then tested the installation and it worked just fine.

So all went as expected and my brother is one happy guy. I, of course, have
saved face and got a few points here.

So thanks again. The lesson I guess is to get back to ground zero and keep things as simple as possible.

David

 

Thanks for the good news.

From past experience, I agree.

BillyBob