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win32k.sys- blue screen

Discussion in 'Windows XP' started by rosha, 2005/10/24.

  1. 2005/10/24
    rosha

    rosha Inactive Thread Starter

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    i got this twice wile browsing the web. any ideas please.
    blue screen states
    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 19/10/2005
    Time: 13:16:09
    User: N/A
    Computer: PCBOO
    Description:
    The computer has rebooted from a bugcheck.
    The bugcheck was: 0x1000000a (0x52968cc8, 0x00000002, 0x00000000, 0x804e1560).
    A dump was saved in: C:\WINDOWS\Minidump\Mini101905-01.dmp.


    :eek:
     
  2. 2005/10/24
    Newt

    Newt Inactive

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    Almost certainly a coincidence rather than a crash related to web browsing. Unfortunately, not enough information there to even make a decent guess.

    Change your settings to not have the PC restart after a bugcheck and the Blue Screen that displays after the crash will have more information - especially some about which module is involved. Copy all of that before rebooting and paste it here.

    To get to that setting, right-click on My Computer, left-click on Properties, click on the Advanced tab then on the Startup and Recovery button. Uncheck the block to automatically restart.

    Something that could help and that I would certainly suggest at this point is to open a cmd window (start -> run -> cmd and OK) then key in
    chkdsk /r and press the ENTER key. Answer Yes to doing the check at next reboot then reboot. The process may take a while to complete.
     
    Newt,
    #2

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  4. 2005/10/25
    rosha

    rosha Inactive Thread Starter

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    okay this is what i,ve go
    STOP.0x000008E(0xc0000005,0xBF837815,oXb6B16A68,0x00000000

    win32k.sys- address bf837815 base at bf8000000, datestamp 42251192

    there is nothing else
     
  5. 2005/10/26
    cpc2004

    cpc2004 Inactive

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    Hi,

    You have to install Microsoft debugging tools and format the minidump.

    Debugging Tools from Microsoft
    1) Create folder c:\symbols
    2) Download and install the http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
    3) Locate your latest memory.dmp file- C:\WINDOWS\Minidump\Mini101905-01.dmp
    4) open a CMD prompt and cd\program files\debugging tools for windows\
    5) type the following stuff:

    Code:
    c:\program files\debugging tools>kd -z C:\WINDOWS\Minidump\Mini101905-01.dmp

    kd> .logopen c:\debuglog.txt
    kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    kd> .reload;!analyze -v;r;!thread;lmnt;.logclose;q

    You now have a debuglog.txt in c:\, open it in notepad and post to this thread.
     

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