E-mails that Reappear

Outlook 2002 - My customer uses Outlook at work, and I believe Exchange server. She receives 40-50 e-mails per day. She deletes many that are not needed to keep, and empties the 'deleted items' folder. All seems well until maybe 3-4 weeks or so later, and then all those apparently deleted messages show up in her inbox again. I've looked at all the appropriate (or so I think) settings and can see nothing that should be causing this to happen. It's becoming very frustrating for her. Can anyone shed any light on this? Thanks in advance!!

 

Sounds like a glitch in the Exchange Server that needs fixing by the Exchange admin. In that case, nothing she can do from her PC will make any difference.

 

Re-appearing E-mails

Thanks Newt. She says her admin people have 'checked everything', whatever THAT means, but like you, I also think it's something server-related. I'll mention to her to have them check again, but question then, if it was/is server based, would not more than one person potentially have the same problem?

Steve, I'll have her double-check that setting also. Thanks.

 

I think Steve's idea is likely to be the solution but I have seen strange happenings when one or a few Exchange accounts get messed up.