Firefox Incomplete Display of Microsoft Knowledge Base Web Pages

When I go to support.microsoft.com Knowledge Base pages with Firefox 1.0.6, the pages often display incompletely. They get cut off at the shaded blue footer section at the bottom of the page.

Example page: http://support.microsoft.com/default.aspx?scid=kb;EN-US;819017

When I scroll the page, the footer section scrolls along with the rest of the page.

Sometimes (but certainly not always) I fix the issue with a reload of the page. The entire page will display with the footer section properly fixed at the bottom of the page.

Sometimes, when I reload the page, more of it will display but a portion will still be cut off at the footer section.

Occasionally, I even get a proper loading of a MS Knowledge Base on first load.

Is this a known bug with Firefox, a configuration issue with my Firefox browser, or a coding bug with Microsoft's Knowledge Base pages?

Do other Firefox users experience this incomplete display of MS's KB pages?

If I use IE (ugh!) to view Knowledge Base pages, unsurprisingly, they always display properly on first load.

 

Dependency Walker Details

I ran Dependency Walker on firefox.exe and there were two yellow "?" alerts that indicated the following modules are missing:

EFSADU.DLL
MSJAVA.DLL (I may have deleted this file when I installed Sun Java.)
Edit: Both of these files were not found when I searched my HD.

Then I ran Dependency Walker's profiler with the -console Program Arguments parameter.

Here are the details:
--------------------------------------------------------------------------------
Starting profile on 8/20/2005 at 8:14:17 PM

Operating System: Microsoft Windows XP Personal (32-bit), version 5.01.2600 Service Pack 2
Program Executable: c:\program files\mozilla firefox\FIREFOX.EXE
Program Arguments: -console
Starting Directory: C:\Program Files\Mozilla Firefox\
Search Path: C:\Program Files\Mozilla Firefox\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\WBEM

Options Selected:
Simulate ShellExecute by inserting any App Paths directories into the PATH environment variable.
Log DllMain calls for process attach and process detach messages.
Log DllMain calls for all other messages, including thread attach and thread detach.
Hook the process to gather more detailed dependency information.
Log LoadLibrary function calls.
Log GetProcAddress function calls.
Log thread information.
Use simple thread numbers instead of actual thread IDs.
Log first chance exceptions.
Log debug output messages.
Use full paths when logging file names.
Log a time stamp with each line of log.
Automatically open and profile child processes.
--------------------------------------------------------------------------------

The red lines that appeared are as follows:

GetProcAddress(0x71AB0000 [c:\windows\system32\WS2_32.DLL], "NODL_TABLE ") called from "c:\program files\mozilla firefox\NSPR4.DLL" at address 0x601370B6 and returned NULL by thread 1. Error: The specified procedure could not be found (127).

GetProcAddress(0x755C0000 [c:\windows\system32\MSCTFIME.IME], "ImeGetImeMenuItems ") called from "c:\windows\system32\IMM32.DLL" at address 0x76397374 and returned NULL by thread 1. Error: The specified procedure could not be found (127).

GetProcAddress(0x60220000 [c:\program files\mozilla firefox\plugins\NPNUL32.DLL], "NODL_TABLE ") called from "c:\program files\mozilla firefox\NSPR4.DLL" at address 0x601370B6 and returned NULL by thread 1. Error: The specified procedure could not be found (127).

GetProcAddress(0x6D5B0000 [c:\program files\mozilla firefox\plugins\NPOJI610.DLL], "NODL_TABLE ") called from "c:\program files\mozilla firefox\NSPR4.DLL" at address 0x601370B6 and returned NULL by thread 1. Error: The specified procedure could not be found (127).

GetProcAddress(0x60020000 [c:\program files\mozilla firefox\components\JAR50.DLL], "NODL_TABLE ") called from "c:\program files\mozilla firefox\NSPR4.DLL" at address 0x601370B6 and returned NULL by thread 1. Error: The specified procedure could not be found (127).

--------------------------------------------------------------------------------

Edit: The files in the red lines between the [ ] brackets are indeed in those locations. I'm guessing the "NODL_TABLE" and "ImeGetImeMenuItems" are procedures that are missing. (??)

I don't understand it yet, but I'm working on it.

 

Appears you have two subjects in this thread. As far as the first one is concerned (MS web page). I checked it out with FFx 1.06. All displayed properly. Tried it three times and sameo, sameo. It would appear that you may have a config setup problem with your FFx. You do have the latest vers., 1.06? Any extension in use?

Sorry, but can't help with the second issue.

Bob

 

Hi, GPaDavis. Thanks for replying.

Appears you have two subjects in this thread.

I thought about that too but since I used Dependency Walker in trying to solve my problem described in the first post, I thought the 2nd post might be related. Maybe I can kill two birds with one stone.

I checked it out with FFx 1.06. All displayed properly.

Thanks for checking. Did you try more than one MS Knowledge Base page? Perhaps you were lucky and got one of those rare instances that I get where FF does display the page properly on first load. If you want a few links in a message to click on, I'll be happy to provide them.

You do have the latest vers., 1.06? Any extension in use?

I'm running Firefox 1.0.6 but with no extensions installed. I installed Spoofstick awhile back (on an older version of FF) but I subsequently uninstalled it because it takes up too much window space for my taste. I attempted to download and install the Rome theme a few days ago and got an error twice in a row about 1/3 through the download and aborted. I gave up on that.

I'm not certain about when this MS KB display issue first appeared.

Thanks again for your reply and time spent , GPaDavis.

 

I, also, had no problem with the display of the Microsoft KBs, and I tried several.
As for the second issue. I tested a few files, and, not one was satifactory.
As an example was one of the prefs.js.
But, I suppose I will have to learn a bit more about the program, but so far each file I looked gave me an "Error: At least one file was not a 32-bit or 64-bit Windows module ".

 

I, also, had no problem with the display of the Microsoft KBs, and I tried several.

Thanks for checking, Westside. Since no one has piped up with a duplication, I guess it must not be a FF issue. Something else must be getting in the way...perhaps one or more resident activity monitors. Someday I'll troubleshoot further.

As for the second issue. I tested a few files, and, not one was satifactory.
As an example was one of the prefs.js.

I haven't run Dependency Walker (DW) on a .JS file yet. I'm guessing it's intended for use on .EXE and .DLL files. I followed the directions at www.mozilla.org/quality/help/dependency-walker.html and I read some of the Help file within DW too. [Edit:] Based on my very limited programming experience, I'm guessing DLL files are like subroutines for .EXE files and those DLL files call other DLL files as subroutines, etc. Is this an accurate guess?

I'm pretty clueless about it but it is nice to see what .DLL files a program uses. I had been wondering about that for a long time since I often get .DLL component alerts in Zone Alarm Pro and I want to start to make sense of it all if I can. It certainly would be nice if ZAPro kept track of which .DLLs are attributed to which .EXEs and logged them in a way that I could just look at a certain .DLL file and see all the .EXE files that used it.

When you use the "profiling" feature of DW on an .EXE such as firefox.exe (according to the directions linked above), DW logs activity in its bottom window while you surf with FF. That's more stuff I'm clueless about. It makes me realize how little I know but it's interesting anyway.

DW appears to be a very handy geek tool.

Thanks again for your input, Westside.

-mailman geek wannabe

 

mailman

In my case, I see all the page except the part about "Did you find this page of any use" or some such.

It happens the same every time and will not reload to the full page. I have FF1.0.6 with Ad Block and Groowe Search Toolbar installed.

 

same here, give or take

straight FF 1.06, no popup blockers etc... like this

also noted: the status bar never gets as far as "Done ", it sticks at "Transferring data... " only it isn't (transferring)

shouldn't be in too much of a hurry to blame Firefox, though. That KB page is no way a valid interoperable web page - like most Microsoft pages it misses conformity to W3C standards by a country mile (try it)... there's masses of stuff on that page that a standards-compliant browser could be excused for not understanding.

Opera 7.54u2 misses out the buff "Did this content help you" altogether like this but makes a surprisingly good job of the rest of it


best wishes, HJ.

 

I think I am getting this, although I did not understand from the original question that something was missing above the blue shaded line. I understood below.
Anyway, to me it is good enough for two reasons.
1. I don't use IE, except to make comparisons of this sort.
2. Although I have not had the opportunity to use the Contact As, I think that it takes the place of all that stuff above, which I do see only in IE6.
I am using Deer Park a2 (future Firefox1.5 or 1.6), and checked FF1.0.6 and Opera8.02, and all three look the same.

APPLIES TO
• Microsoft Windows XP Professional Edition
• Microsoft Windows XP Home Edition
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Keywords:
kbprb KB819017
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Above that, I get a very clear description of the Windows Image Aquisition, and the other items.The inline stuff is missing. So, I sent my (di)satisfaction report to Microsoft. I don't care to see any changes, but Microsoft has been very good with things like this.
It is good enough for me.

 

Wow!

Wow! Look at all these replies! Thanks, all!

Whew! Okay...maybe it IS a Firefox issue (as far as us FF users are concerned anyway). Since the KB pages work wonderfully well with IE, I tend to agree with Hugh. [Edit:] (28 validation errors at W3C does seem inexcusable by MS.)

For those who may not understand what I mean about this MS KB display issue in Firefox, I attached a couple images here to show exactly what I'm writing about.

 

I just tried it and I get the entire page, all the way down to the copyright notification at the very bottom. I am running Firefox 1.06 with no extensions, and no additional third party software, Windows XP. I tried doing my own search on just any topic, and I got the full page each time.

 

So you get the satisfaction report? That is the only thing I am missing.
It is not important, because you can still use the contact us.
I am using FF1.0.6 with a ton of extentions. and, it is not just FF, but anything which is not directly Microsoft connected. And, it makes sense considering the deviations in W3C.
The most fun is to use 8.0.3.3. Complete when viewed as IE, no satisfaction report as Firefox. In other words, it does not mean that there is anything wrong with Firefox, but rather with the way websites are written.

 

OH - no, I didn't get the satisfaction report. I got everything above that and everything below that. Sorry, I didn't realize that part was there until I viewed it in IE. Oh well, I guess I don't ever expect to be satisfied with Microsoft so that wouldn't be an issue for me filling it out - LOL.

 

The entire thing was a non-issue, because I, rarely, if ever, use IE. And, what I saw looked complete enough.
But, i am not holding it against Microsoft, because they were very responsive when I contacted them.

 

Firefox incomplete pages

Hello Mailman
I have been fighting this problem for at least a year and cannot understand why there is no reference to it anywhere.
I'm using Fx 1.0.7 on XP Pro.
I've seen it recently on a non-public java/asp site. But I get it most often when running a local site under IIS. This site is heavy on JavaScript and PSP.
The fault is intermittent - it may go away for days, then happen all the time.
Pages just stop rendering, often in the middle of an HTML tag: quite often the browser starts to dump the raw HTML to the screen.
I have suspected HTML comments, but no proof.
I have suspected JS, but seen the error with JS disabled.
Another bug, possibly unconnected, is that on first launch Firefox almost always launches two copies of the same page.
I have had these problems through several Fx releases and on two different computers.
I have just had to stop using Fx for one of my main purposes, because it gives up half-way through a JS function run when a page is loaded. It's a long function, creating an array of 4000+ elements. It just does not complete. If the Debugger is running at the same time, the whole lot crashes.
IE loads the same page in no time.
Does any of this ring any bells?
Anyway, you're not alone!

 

Hi, foxache.

Welcome to Windows BBS.

"Does any of this ring any bells? "

I'm sorry. I don't have a technical understanding of JS and my understanding of HTML is limited.

"Anyway, you're not alone! "

Thanks. It's good to know that others experience this problem with Firefox.

I have started trying the Opera web browser (v8.50) and, although Opera has consistently displayed entire MS KB pages for the two times I tried so far, the display is still a little messed up with Opera (image attached).

Thanks again for your reply, foxache.