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HTTP500 error for http://www.symantecstore.com/upgrade site

Discussion in 'Internet Explorer & Microsoft Edge' started by Alicia J, 2005/08/20.

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  1. 2005/08/20
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I have XP Home Edition OEM Running ZA free version NAV 2005, Go Back 3 deluxe (before symantec took over), MAS , Startup monitor, Win patrol. All the latest patches from MS :)

    I can access this site with Firefox but not I.E. I have tried running Ad aware-nothing. Spybot-nothing(cleaned out cookies, except about 10 I kept). Added this site to 'Trusted" still nothing.Turned off pop up blocker in I.E. Ran Ccleaner in-case index files corrupt. Flushed dns, unplugged cable modem to reset. Checked Host files, nothing of any significance. Ran NAV still nothing. Ran a Reg cleaner, nothing. I haven't been able to access this site for months. I turned off ZA, NAV, Startup monitor, Winpatrol, MAS, still nothing.

    (nothing= didn't work) I don't really want to do and I.E. repair for one site.

    Any ideas?

    Found a reference to Symantic Store in C:\Documents and Settings\User name\Local Settings\Temporary Internet Files Should I delete that?
     
    Last edited: 2005/08/20
    Alicia J,
    #1
  2. 2005/08/20
    MinnesotaMike

    MinnesotaMike Geek Member

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    MinnesotaMike,
    #2


  3. to hide this advert.

  4. 2005/08/20
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I can't copy and paste and get to that site either Mike.
     
    Alicia J,
    #3
  5. 2005/08/21
    ski123

    ski123 Inactive

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    Alicia,

    There's no need to copy & paste. Just click on the link Mike posted and it should open in a new window.

    ski123
     
    ski123,
    #4
  6. 2005/08/21
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I tried that first. Sorry, should have said that. :)
     
    Alicia J,
    #5
  7. 2005/08/21
    ski123

    ski123 Inactive

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    Hmmmmm..

    I only use Internet Explorer 6 and the link Mike posted is active.

    With that said, do the following:
    -Delete all your cookies
    -Delete all your TIF's including Offline content
    -Clear your History
    -A reboot of your computer may help too. But, thats optional.

    Try clicking the link after above is complete. Again, the website should open in a new window.

    ski123
     
    ski123,
    #6
  8. 2005/08/21
    PeteC

    PeteC SuperGeek Staff

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    Alicia

    Can you get to http://www.symantec.com and proceed to the store from there?

    I would run Sysrem File Checker - it will do no harm and may do some good ....

    Start > Run > sfc /scannow noting the space before the forward slash and have your XP CD handy.
     
    PeteC,
    #7
  9. 2005/08/21
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    SKI123,
    I tried the things you mentioned, didn't help. Thanks anyway.

    Pete C,
    I haven't ran sfc before. I did the sfc /scannow in the Run and it popped up saying it needed to check protected files are in their original version. Asks for
    XP CD. I have the OEM Windows XP home edition CD. I can explore the CD etc but this file checker does not seem to know that the CD has been put in there, it keeps asking me for it! :confused:

    I can get to the page you posted, but as soon as I go to the upgrade site, from that page, or page on their site for that matter, I get the same error message.

    How long does it take sfc to run out of curiosity?

    The CD is called XRMHOEM and is 522MB
     
    Last edited: 2005/08/22
    Alicia J,
    #8
  10. 2005/08/22
    PeteC

    PeteC SuperGeek Staff

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    Alicia
    This is pretty much par for the course :) Just click on retry each time the dialogue box pops up. See this article by Arie http://helpwithwindows.com/WindowsXP/howto-24.html
    ~20 minutes.

    I don't think SFC is going to solve your problem - it is more likely that a setting in IE is preventing you from reaching that page.

    Try setting your IE security as detailed in How to Surf Safely , also by Arie.
     
    PeteC,
    #9
  11. 2005/08/22
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    My security settings are not set as high as the reference you gave me a link for. Do you thing one of those settings could still be a problem? Can that happen with only one website? What exactly is Meta Refresh? Mine is set to enable.

    Can I delete references to the Symantec store located in
    C:\Documents and Settings\User name\Local Settings\Temporary Internet

    Would it wreck something?
     
    Alicia J,
    #10
  12. 2005/08/23
    mailman Lifetime Subscription

    mailman Geek Member

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    Hi, Alicia.

    Out of curiousity, would you mind trying to access the Symantec site without your ZA firewall running? You can enable Windows Firewall while testing.

    I think I used to have problems with Symantec's Store web site when I used older versions of Zone Alarm Pro. Your issue might be related to ZA.

    [Edit:] Please try disabling WinPatrol's cookie filter and see what happens. Try this one before my ZA suggestion above. I think the issue I had with ZoneAlarm Pro and Symantec's Store was with 3rd party cookies.
     
    Last edited: 2005/08/23
    mailman,
    #11
  13. 2005/08/23
    PeteC

    PeteC SuperGeek Staff

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    Definition of meta refresh here.
    Don't see a problem there - I dump all my temporary internet files after each browser session - Tools > Internet Options > Advanced > scroll down to Security.

    I don't see a reference to dumping the TIF files in this post - normally it would be one of the first recommendations.

    Mailman's suggestion re. cookies is sound - my cookie setting is Medium High - Internet Options > Privacy tab, but even with that setting I can access the URL. You might like to clear out all cookies relating to Symantec.
     
    PeteC,
    #12
  14. 2005/08/23
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    "I have XP Home Edition OEM Running ZA free version NAV 2005, Go Back 3 deluxe (before symantec took over), MAS , Startup monitor, Win patrol. All the latest patches from MS

    I can access this site with Firefox but not I.E. I have tried running Ad aware-nothing. Spybot-nothing(cleaned out cookies, except about 10 I kept). Added this site to 'Trusted" still nothing.Turned off pop up blocker in I.E. Ran Ccleaner in-case index files corrupt. Flushed dns, unplugged cable modem to reset. Checked Host files, nothing of any significance. Ran NAV still nothing. Ran a Reg cleaner, nothing. I haven't been able to access this site for months. I turned off ZA, NAV, Startup monitor, Winpatrol, MAS, still nothing.

    (nothing= didn't work) I don't really want to do and I.E. repair for one site.

    Any ideas? "
    --------------------------------------------------------------------------
    "Hmmmmm..

    I only use Internet Explorer 6 and the link Mike posted is active.

    With that said, do the following:
    -Delete all your cookies
    -Delete all your TIF's including Offline content
    -Clear your History
    -A reboot of your computer may help too. But, thats optional.

    Try clicking the link after above is complete. Again, the website should open in a new window.

    ski123 "
    --------------------------------------------------------------------------
    Response to Skie123:
    "I tried that first. Sorry, should have said that "
    --------------------------------------------------------------------------
    It's a long thread so I thought I'd recap, so you can see easily what I did. Sorry for the confusion. My head's a little foggy spinning in all this. I suppose I should clean out TIF with every attempt to get to site.

    Mailman, interesting that you should point to ZA as a possible culpret. I was wondering if disabling was enough of a test. It's not working properly anyway. I might just uninstall it and do another clean install, maybe try website inbetween.
     
    Alicia J,
    #13
  15. 2005/09/08
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I have i386 listed in several places on HD

    Windows\servicepackfiles (410MB)

    Windows\Driver Cache (112MB)

    Windows\system32\reinstallbackups\0001\driver files (between 61 - 800KB-)

    \0002\driver\files

    etc all the way to \0008\driver files
    and one folder called lib (No pathway listed)

    The rest of i386 files are to do with Java

    Can I use any of these for sfc or should I get it off windows XP Home Edition CD?
     
    Alicia J,
    #14
  16. 2005/09/08
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
    #15
  17. 2005/09/08
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Okay. Thanks.
     
    Alicia J,
    #16
  18. 2005/09/11
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    Pete,

    That article was very informative. I copied I386 folder to C:\ and changed the source path, and tada! SFC ran like a charm. It did it's check, no message of any kind, then zipped off the screen when done.

    Thanks
     
    Alicia J,
    #17
  19. 2005/09/12
    PeteC

    PeteC SuperGeek Staff

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    Alicia

    Glad to hear that the workaround worked :) I think I omitted to add to my post re. sfc that " SFC exits without any closing dialogue - to see which files, if any were replaced look in Event Viewer "
     
    PeteC,
    #18
  20. 2005/09/12
    Alicia J Lifetime Subscription

    Alicia J Geek Member Thread Starter

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    I checked the event viewer and it said the windows file protection started. The next entry was that the windows file protection stopped. I assume that means there were no files replaced. :)
     
    Alicia J,
    #19
  21. 2005/09/12
    mailman Lifetime Subscription

    mailman Geek Member

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    Hi, Alicia J.

    I think you are correct. :) If there had been issues, you would have seen other events between the Windows File Protection start event (64016) and the completion event (64017) in Event Viewer > System.

    Thanks to you and PeteC, I learned something new here (again). I also copied the I386 folder to my hard drive and set the folder to be Read-Only. I appropriately edited my registry and ran a sfc /scannow scan last night on my computer without inserting my Windows XP CD. It went smoothly and reported only the two events described above.

    I really enjoy reading the Windows BBS forums...helpful, friendly people with lots of tips and tricks to try. :)

    THANK YOU for starting this thread.

    Edit: Now, if we can get your Internet Explorer -> Symantec Store issue resolved, that would be sweet! (Sorry, I haven't been able to think of any other ideas.)
     
    Last edited: 2005/09/12
    mailman,
    #20
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