Trouble connecting on the Internet: error 678

I am having trouble connecting to the Internet with a dial-up modem. I did able to connect last week but for some strange reason I cant connect now. I have bellsouth as my ISP. I hear the modem dialing but after there is silence then it pops up this error 678 saying the remote computer does not respond. I have checked all the settings and the query modem and eveything is says it is working so I even called bellsouth and they seemed to think it is on my end. I even called the number on the phone and is sounds like the remote computer on their end is working. I hope someone will help.

 

Sometimes modems quit working, too. Pull the side of the case off, and look at where your telephone line plugs in. It is either built into the motherboard or a card seated on the motherboard. Pull it out and reseat it, if the latter, and try again. Then try a known working one in its place. Dial up modem cards are not expensive ($15) so you may just want to replace yours.

Johanna

 

Thanks Pete and Johanna. I have downloaded the driver for the modem so maybe this will work if not I will try to pull the card out and reseat it might even have to buy another one. Until then I am listening to other suggestions.

Thanks Billy

 

Error 678 = There was no answer.
even called the number on the phone and is sounds like the remote computer on their end is working.
But you got an answer, it is your modem.

 

Well Johnna and Mark you are right it was the modem after all. I put in a different modem to test it and sure enough it was the modem so I threw the bad modem in the trash. Thanks for you suggestion.

Billy