Group Mailbox Exchange 2000

Hi,

I would like to setup a common mailbox info@xzy.com.

I would like all of my customer service reps to receive the mail that comes to this box.

I used the setup procedure in the following article

http://www.msexchange.org/tutorials/MF006.html

All customers service reps now see the box but I am the only one that sees the mail when it comes in.

How can I fix this? How will mail get deleted from this box?

Thanks in advance,

Eric

 

Your mail box must be delegated to them!

 

Hi Eric,

what do you mean that you are the only one that sees mail when it comes in?

if all reps are able to open the inbox and a new mail message comes in, everyone should be able to see it.

The only reason I can think of that you can get the mail and they can't is maybe because you have the mail delivery in outlook set to go to a personal folder instead of the mailbox. This downloads the message to a .pst file for you, and empties it out of the mailbox where everybody else is looking.

Is this a possibility?

Best regards

Des