System wont restore

Hello,
I'm posting for a friend (who is going into computer withdraws, lol)...

She has Windows XP....

I guess she put in her restore disk (had a huge quanity of viruses and such). It went through everything and came up Restore Complete but now when she tries to start up it has just a black screen that says, "Wait while Windows prepares to start" Yet it never starts

Any suggestions???

Thanks, Rhonda

 

Is the restore CD you mentioned a OEM system reinstall CD?

 

She said she used the CD's that came with itbelow what she wrote me)

I used the official system recovery disks........that came with it.
2 of them in a set.....they say right on it that it will recover your computer to factory settings.


Rhonda

 

I asked her and she said she has tried it 4 times....everytime it comes up saying successful....but when she reboots nothing....other than it saying wait while windows prepares to start. Should she leave the disc in? (I dont know if she is or isn't)

Thanks, Rhonda

 

Ok...she said it tells her to remove the disc and hit any button to reboot.

Rhonda