Norton Anit Virus 2004 and WIN98

I am having a problem with Norton Antivirus 2004 working with Windows 98. When I purchased Norton it said it was compatible with WIN98 however everytime I try and run a full system scan, my entire computer freezes. If anyone could help me with some information on this problem it would be greatly appreciated

Jordan

 

One question. And a question only from experience with Norton and other software, And not just in 98.

If an older version existed, was in removed COMPLETELY before installing the new ?

One reason I ask is that with some of the newer software if it not installed to the default location it MAY NOT uninstall completely. And the new will not install properly.

BillyBob

 

Have you tried a safemode bootup and running a scan or rather than using Norton's Icon or any startbutton_menu>all programs link, open up the "My Computer" icon on the desktop and right click on the drive to be scanned, select "scan with Norton ". I have found via personal experience, when Norton was not completely installed or had found one of it's own files, on a previous scan, as infected and had quarantined or deleted it, Norton was crippled but would still do a full system scan using one of the methods I suggested earlier. If Norton scan completes, this way, then you will need to open and look into your log for Norton and see if Window's System Files have been quarantined and replace these (this includes Norton's own files). Bottom line is you may have to un-install and re-install Norton. If doing this, make sure you read the readme on how to do this or go to the Symantic support site and read up on how to best do this. Norton doesn't always cleanup after its self very well, during an un-install and this may effect any new install. There is an additional cleanup tool/utility available, at Symantic, for many versions, that can be downloaded, that often aid in a problematic un-install or re-install.

Empty the Recycle Bin, both Normal and Protected and windows temp file. This could be a case of memory/space constipation, due to older junk stored in these folders (bin and temp). You may also wish to do a scandisk. I guess it's always possible for Norton to have a problem with any corrupt or problematic file and trip over it. May I suggest an on-line scan also, just to be sure some critter isn't involved that has somehow effected Norton. Won't hurt and is often suggested particularly when a virus program is not behaving as it should. While this doesn't necessarily mean you have "critter trouble" it should be considered as a distinct possibility and double checked for elimination. Links can be found in the stickies, pinned to the top of the "security" forums, or see here:
http://www.windowsbbs.com/showpost.php?p=196763&postcount=2
The above link and sublink are just a few of the free on-line sites offering such. You may prefer another but will have to "google" (<--is a search engine suggestion) for it.

I've got to mention these even though it or they are remote possibilities and I feel are not your problem.....but, are you sure this is a freeze and not just a scan or a cleanup that is taking a long time or hogging the cpu resources? How long have you waited this out? At what point did it freeze, during a scan or calling up Norton's own "Control Center "? If the control center display is fussy, I'm thinking video/graphics settings and or drivers may be thrown into the mix? Many programs require minimum specs and cetain display (resolution size and color settings) just to open. The program will usually squawk or offer a warning popup complaint about such, if video settings aren't correct, but things don't always happen as expected or as they should.

To BillyBob,
I'm sorry to butt-in or jump ahead of you but I felt that other possibilities should be considered aside from a botched install.

 

Good Morning goddez1

I have no problem with you jumping in. I think that is what this board is all about. And you are just expanding on what I said anyway.

You added stuff that I was not really aware of. Because the LAST TIME I tried Norton and had problems I never used its un-installer. I just made sure that nothing of Norton was loaded at startup and just plain;
maunally DELETED the Norton folder.
Ran its own WinDoctor from a CD
Then ran RegSeeker.

But one thing I feel that I MUST add here. And something here that quite often get forgotten. After cleaning up any kind of mess and you are sure that all is OK and BEFORE attempting a new install.

In Win98. DELTETE ALL RB00X.cab files in the C:\Windows\sysbckup folder. Restart Windows and it will make a new one. Of course this is assumming the SCANREGISTRY had not been removed form the startup group.

I myself apply the same idea to XP System Restore.

I have not done it in XP yet. But in 98SE I did. Both purposely and once without thinking I replaced and only Registry. I have to redo ALL the work I had done for the last day or two and had to re-install at least one program.

I don't want others to go throught that when I can at least try to help.

The backups that both 98 and XP make are a good Idea. But If not handled with some thought, THEY CAN BE TROUBLE

Coffee Time.
BillyBob

 

Thank-you for all your help.

Just to answer some questions you had I would like to inform you that I did in fact re install Norton after the scan froze or hanged using Symantec's recommendations for Win98. Also Norton doesn't freeze up until I open up the full system scan window. It starts scanning, and every time it stops at a different time, but it never gets through a full scan without hanging. Also if I leave the computer running for a couple hours without any use, the screen saver freezes and I have to reboot my computer again. I'm not sure if these problems are linked.
If any help, I'd also like to mention that this computer was virus free, and just got hooked up to the internet 4 days ago. IN other words I have not been using it long. We use Zone Alarm Firewall along with Norton.
The major thing I noticed with this computer was that it only has 2.98GB of memory, half of which is already used. Maybe this is the problem

 

Norton....

Jordoe,

Gotta reply having just been through this pain myself with Norton Internet Security 2005 after up-grading to XP(see other thread Norton is great until..). Also had a similar problem with a friends pc.

Yes, go onto symantec's site and follow each and every instruction relating to removing their products, including previous versions. This will include downloading removal tools such as RnisUPG.exe and/or Rnav2003.exe as appropriate. Also delete any folders referring to the product, as well as temp files ('run' %temp%) and recycle bin contents. Check your system with Adaware and Spybot if not already checked (using latest downloads), and finally 'run' sfc /scannow (it ran in XP, not sure about Win 98 to make sure all your system files are as per originals). Only then did I stop my system locking up when trying to reinstall NIS 2005, so the same may help for you.

Good luck from Malvern.

Simon

 

Norton & Windows get along worse than Adobe & Windows. Ditch Norton & get something better at downloads.com. AGV is a perfectly decent & highly reccomended freeware antivirus.

 

Had similar experience with NAV 2004. Finally had to shut down all programs running in the background, task scheduler, auto check, etc. and manually remove all NAV programs to get it to load correctly. Believe me, when this one is extinct, I won't buy or recommend Norton!

Would like to know how you like AGV? Have been a little leery of downloading anti-virus programs.........

 

I have it on three machines.( 2 98SE and 1 XP Pro ) have had absolutley no problems with it.

BillyBob