XPHomeSP Netscape 7.1: Can't send emails

Hi,

I bought a new notebook last week to replace my 6 year old WIN98-based machine. I now have WINXP Home with SP2 and installed Netscape 7.1, which I had used on the old machine for emailing.

I did that 4 days ago and everything worked fine. However since yesterday I have a problem: I can start netscape and read my emails allright, but the software now stalls when sending emails.

I have tried (8 times) to uninstall netscape (incl. deletion of mozilla folder) and reinstall it, but the problem persists. Strangely, too, that upon re-installation, the system seems to remember both my email settings and my startpage, although (I thought) I had deleted everything when uninstalling it before. This seems to suggest that I am not getting a clean sheet after reinstallation.

I tried to figure out what I had done in the last 3 days that could have caused the problem. I have:

a) installed firefox 1.0; but uninstall/reinstall of that did not improve matters either

b) installed other minor software; but that should have not affected anything

c) changed my XP loginname; but changing it back has not improved matters either. I also followed the suggestion from Ramona on a similar problem (see thread "Netscape Won't Start -- Nothing Happens!" Updated: 03/08/04) and added a line "everyone" as username registration in the regedit(mozilla), but that has not changed anything either.

Any suggestions? Have I maybe added the line incorrectly? OR something else? Urgent reply highlyappreciated!

Rowdy

 

You left a lot of details, but did not leave a very important one, i.e. the type of account. It would help if you include the part after the @.
I am getting dizzy at reading about all the things that you tried, all unnecessary. I don't know where Firefox fits in this, since it does not have mail, and does not share any parts of the profile. As for the remembering part, it is not enough to delete folders on the hard drive. You have to do it from the profile manager, not only the profile, but also the files.
Otherwise, you have to make sure that the settings in Outgoing mail match the Mail account, and if the ISP is serious about SPAM control, that you are set up to authenticate your username. All the work of installing, uninstalling, etc. would not do much to solve the problem. How about creating a new profile, just setting up your account, and to send to yourself as a test.

 

Welcome to the board, Rowdy!

If you can receive e-mails OK but not send them as you once could, there's a good chance the problem isn't with your system but with your ISP. Have you contacted their tech support to see if they're aware of a reason you can't send e-mails?

My wife has essentially the same system -- hardware and software -- you do, and the other day for several hours she had the same problem you're having. Two of our friends also had the same trouble that day and a third friend had the problem the following day, and they all use the same ISP we do, SBC's DSL Yahoo. I read in today's paper that Comcast had a similar problem yesterday. So you might want to check with your ISP before you expend any more time and nervous energy trying to fix your system. It may not need fixing at all.

Good luck, and get back to us with any news about how things are working out.

 

Welcome to the Forum, Rowdy!

Rowdy,

If you find that it isn't a problem with your ISP, then take a look at this Solutions page: Can't Send Mail, and see if any of the workarounds help.

As Westside suggested, the Mail is part of the Profile, and uninstalling/reinstalling Netscape 7.1 does nothing to help your problem. Do you use Netscape 7.1 as your default browser, or do you use another browser?

Ramona

 

Thanks to Ramona, Bobbo and Westside,

your advice was good, but still has not solved my problem(netscape 7.1 stalling when sending emails). Yes, I have now managed to delete the netscape profile as well, but setting up netscape anew from scratch does not change things: the application still stalls when sending emails.

It can't be my ISP's (NTL in the UK) fault either, because I have my old (and soon to be discarded) laptop with the same netscape 7.1 settings (but WIN98SE instead of XP) standing on my left, and there is no problem with sending emails through the same ISP.

I should also add that I have disabled all firewalls and Antivirus applications.

THe email server is an academic institution in the uk. Their IT support is not too good and they have not been able to help me. There website suggests to use another Port number. So, instead of 25 I used the alternative 465, but instead of stalling, netscape now produces the "sending" window without actually sending anything. But at least it does not stall and I can cancel. The third and final Port number 587, in turn, does not work either, but rather than stalling or indefinetly sending, netscape now produces the error message "cannot send email; authentication failure ". the outgoing mail server is an IMAP smtp server with required authentification.

I will continue to scan your pages and follow other instructions, but if you have other ideas in the meantime..... I am here.

Cheers,
Rowdy

 

My wife and I were using port 587 to send mail from my AOL accounts, in Mozilla 1.7.x. There was no such need in Netscape7.x, which uses a similar oddball system as for Netscape Webmail.
We, no longer, subscribe to AOL, but it was not the simplest thing in the world, since we had primary POP accounts.
There are two problems with any extra account which requires a different SMTP to send mail. Problem 1: you need to set up another SMTP in the Outgoing Mail-SMTP part of your settings, and you do that by clicking on the Advanced button. Click add, and enter all the information, including that necessary for authentication. Assuming that you have the correct SMTP, now you have to tell the account to use it. I have not used NS7.1 since 7.2 came out, and I think that the location is different. 7.2 uses Server Settings, 7.1 may be using the account name. In doubt, click on an Advanced (why,why? what is advanced about setting your SMTP?), and, if you have the correct one, you will have the chance to select the correct SMTP. I would not be surprised if you still have the original SMTP, so scroll down to the correct SMTP and selected it. It should say something like smtp.blahblah.net 587. Now, try to send, you will be asked for the password, etc.
It should work, unless you stored the password. In such case, it is a good idea to go to Privacy and Security|Passwords|Passwords Manager, and delete the line referring to that account. Now try. It should work.
Just in case, in the case of our accounts, I could use one and not the other, because I had to add an additional SMTP, with the information of the other person. When I had to make the choice, I was confronted with two, apparently identical SMTPs, except that the details were different. Since I set up the mail I used the top one, and my wife that the one below.
And, now, I now why the buttons are labelled Advanced!
I hope that this will work for you.

 

Problem solved

Thanks to Ramona, Bobby and Westside for your help,

after lots of emailing back and forth between me and my ISP and my email provider, the problem seems now to be solved.

Whereas under my old WIN98, Netscape 7.1 was happy to use my email provider's smtp server for outgoing email, my new WINXP machine is no longer happy with that configuration. ALthough nobody could explain to me why this is so, I now have to use and configure my ISP's (!!!) smtp server for all outgoing email. And that works fine.

Thanks again for your help,

Ta,

Rowdy

 

Ta,
do you mean that the configuration does not hold from one time to the next? I read what you said, and I don't understand what is going on. But, I must admit that I had a problem with NS7.2 Compact, which seemed to lose its mind.

 

Hey Westside,

thanks for your reply. No, it is not as you say that sometimes my machine works and sometimes it does not.

Rather, I have two notebooks sitting here:

One the left I have a WIN98 SE with Netscape 7.1. There, my outgoing mail server is the smtp server of my email provider (an Academic institution in the UK). And that has always worked fine.

One the right, I have my new WIn XP with Netscape 7.1. There, setting up my email client in the same way as on my WN98SE machine created problems. I could no longer send. I have now replaced the smptp server of my email provider with the smtp server of my ISP. And that works fine. Always. Well, in the past two days anyway, since I made the changes.

Hope that clarifies it.

Rowdy

 

I am having a problem because, to me the smtp server of the e-mail provider and smtp server of the ISP (internet service provider) mean the same thing.
I am glad that whatever you did works (but, I would not mind understanding what is the difference, for you).